BETHESDA
ACCOUNTS RECEIVABLE SPECIALIST
JOB DESCRIPTION
Job Summary: The Accounts Receivable Specialist is responsible for working with the Accounts Receivable team to maintain and manage Bethesda entities’ accounts receivable. This includes communicating with those receiving Bethesda services, responsible payers, departments, and government agencies to process and submit information. This role reviews accounts to resolve any unpaid claims and optimizes revenue.
Job Relationships:
A. Reports to: Director of Finance
B. Interrelationships with: All team members and Department Directors
D. External Contacts: Vendors, residents and family members, visitors, phone contacts
Dress Code: Business casual attire. Footwear: Professional shoes. Hair and Hygiene: Maintain a high standard of cleanliness, oral hygiene and deodorant. Neat and professional hairstyle. Identification: Visible name badge, worn on chest area. PPE: Compliance with facility guideline for masks, gloves, goggles, etc. if applicable. Piercings: Covered or removes if distracting or unprofessional. Tattoos: Covered if unprofessional or offensive. General Appearance: Neat and professional attire. Nails must be kept clean and neatly trimmed or filed. Jeans with no holes or rips on Fridays.
Hours of Work: 8 a.m. to 4:30 p.m.; Monday through Friday
Essential Requirements of Work: (Minimum qualifications necessary to function at full productivity)
A. Preferred Education and Training: Technical Accounting/Finance Degree
B. Experience: Previous administrative practice in a relevant financial field.
C. Personal:
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Highly developed organizational and time management skills.
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Ability to assist people in a tactful and courteous manner.
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Well-developed written and oral communication skills.
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Willingness to assume responsibility for completion of own activities
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Confidentiality in all matters.
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Ability to communicate in a welcoming, professional manner.
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Desire to continue to learn.
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A strong attention to detail.
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Accurate mathematical ability.
D. Job Knowledge
a. Financial management practices
b. Understanding quality concepts and their implementation.
c. Understanding and acceptance of the team approach to management.
Knowledge, Skills, and Ability for Full Performance:
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Knowledge and understanding of Bethesda policies
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Continuity of doing accounts receivable so special circumstances are kept in mind.
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Know how and where to retrieve information on a variety of subjects.
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Be proficient in the job routine and understand how the job interacts with others.
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To fully use all office equipment to save time and insure the output of quality and accuracy of work.
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Know how and where to retrieve information on a variety of subjects.
Physical Demands of the Job:
A. Primarily light work requiring extended periods of sitting.
B. Occasional bending, stooping, pushing, and pulling movements.
C. Occasional squatting, kneeling, sitting, and reaching above shoulder level.
Mental Demands of the Job:
A. Requires accuracy and detail orientation
B. Ability to deal with conflict situations regarding financial information.
C. Ability to recall numerous details in performing duties to provide consistency.
Quality Performance results in:
A. Bethesda operating smoothly.
B. Accounts receivable done in a timely manner thus revenue is received and Bethesda is able to pay vendors in a timely manner.
C. Accurate reports are generated.
D. Quality performance can enhance Bethesda’s reputation of being a quality organization.
Principle Job Responsibilities:
Responsibility: Accounts Receivable
Tasks:
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Billing and Invoicing: Generate and send accurate invoices to residents or their responsible parties for services provided, including ancillary fees and any additional charges or expenses.
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Payment Processing: Receive and process payments from residents or responsible parties, ensuring timely and accurate recording of payments.
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Account Reconciliation: Reconcile resident accounts on a regular basis to ensure accuracy and resolve any discrepancies or outstanding balances.
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Aging Reports: Monitor accounts receivable aging reports and follow up on overdue payments, utilizing appropriate collection strategies and maintaining professional and respectful communication with residents or responsible parties.
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Resident Inquiries: Respond to resident inquiries regarding billing, payment, and account details in a timely and courteous manner, providing clarification and resolving any issues or concerns.
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Financial Reporting: Prepare regular reports on accounts receivable status, aging analysis, and collection efforts for management review, supporting financial decision-making processes.
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Recordkeeping and Documentation: Maintain accurate and up-to-date records of resident accounts, payments, adjustments, and communication, ensuring compliance with internal policies and accounting standards.
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Medicaid/Medicare Billing: Coordinate with relevant departments to ensure proper billing and reimbursement for Medicaid or Medicare eligible residents, following the required procedures and documentation.
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Coordinate with Resident Services: Collaborate with resident services staff to obtain necessary documentation and information for accurate billing, including changes in services, rates, or accommodations.
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Compliance and Audit Support: Assist with internal and external audits, providing necessary documentation, explanations, and support related to accounts receivable processes and records.
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Process Improvements: Identify opportunities for streamlining and improving accounts receivable processes, implementing best practices, and leveraging technology to enhance efficiency and accuracy.
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Collaborate with Finance Team: Work closely with the finance team to ensure accurate and timely month-end closing procedures, including revenue recognition, reconciliations, and reporting.
Responsibility: Deposits.
Tasks:
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Enter cash receipts into the computer.
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Room and Board
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Miscellaneous Income
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Prepare bank deposits.
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Keep a record of cash receipts entered into the computer.
Responsibility: Other
Tasks:
1. Answer telephone, as required.
2. Balance cash box each month.
3. Other duties as assigned.
Professional and Personal Growth:
A. Report for and leave the work area on a timely basis.
B. Participate in annual performance evaluation process.
C. Write yearly personal goals.
D. Participate in all required in-service programs at Bethesda.
E. Maintain a professional conduct and pleasant, friendly attitude towards staff, residents and visitors.
F. Remain confidential in all areas of position.
G. Be willing to learn and change to meet needs that arise.
H. All other duties as assigned.
