Top 4593 Service leader Jobs in Willoughby, Oh

Manager of Operations
Lake Metropolitan Housing Authority —Painesville, OH
- Full-time
- 3 years
- Bachelor's degree
- Conflict management
Quick Apply
10d
Activities Director
The Enclave of Newell Creek —Mentor, OH
- $50,000 - $55,000 a year
- Online Application
- Mid-level
- Driver's License
- In-person
- Health savings account
- Health insurance
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1d
Customer Service Representative
Cometic Gasket Inc —Concord Township, OH
- From $17 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Paid holidays
- Health insurance
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Director, Call Center Operations
Medical Service Company —Bedford, OH
- $73,478 - $110,217 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
Lawn Care Specialist
The Lawn Control Center —Eastlake, OH
- $20 - $24 an hour
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
- COVID-19 protective measures
- Paid holidays
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Customer Experience Representative
Process Technology —Willoughby, OH
- $26 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
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Traffic Controller/Flagger
Southpointe Traffic Control, LLC —Mentor, OH
- $18 - $20 an hour
- Full-time
- Construction site
- Customer service
- Pass drug screening
- Fuel card
- Health insurance
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Medication Delivery Driver
Priority Dispatch, Inc. —Solon, OH
- $100 - $1,500 a week
- 8 hour shift
- Background check
- Clean driving record
- Skilled nursing facility
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5d
Shipper/Receiver
FUSION INC —Willoughby, OH
- $20 - $21 an hour
- Full-time
- Computer literacy
- Basic math
- ERP systems
- Profit sharing
- Paid jury duty
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Front Desk Receptionist
D&S Automotive Collision and Restyling —Mentor, OH
- $15 - $17 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
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Pharmacy Customer Service Associate
Walgreens —Willoughby, OH
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Store Manager Trainee
Dollar Tree —Willowick, OH
- $52,998.40 - $66,085.76 a year
- Full-time
- Merchandising
- Mid-level
- Ability to lift 50 pounds
- Employee stock purchase plan
- Health insurance
12d
Merchandiser
Keurig Dr Pepper —Willowick, OH
- From $20.17 an hour
- Overtime
- Customer service
- Merchandising
- Driver's License
- Mileage reimbursement
- Paid parental leave
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1112)
Target —Willoughby, OH
- $15.75 - $23.65 an hour
- Part-time
- Entry level
- Flexible schedule
Shipping & Receiving
Process Technology —Mentor, OH
- $18 - $22 an hour
- Full-time
- Continuous improvement
- Quality control
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Wellness Coordinator
PPTC LLC —Mentor, OH
- $16 - $20 an hour
- Part-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
Quick Apply
Crew Member
Dunkin' —Willoughby, OH
- $11.50 - $15.00 an hour
- Part-time
- Serving
- Customer service
- Computer literacy
Quick Apply
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1112)
Target —Willoughby, OH
- $15.75 - $23.65 an hour
- Choose your own hours
- Entry level
- Flexible schedule
HR Generalist
Steris —Mentor, OH
- $60,500 - $88,825 a year
- Full-time
- Mid-level
- Bachelor's degree
- Business Administration
- Paid holidays
- Disability insurance
10d
Retail Store Manager
PetSmart —Willoughby, OH
- $55,500 - $115,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement

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service leader jobs near willoughby, oh

Manager of Operations

Lake Metropolitan Housing Authority -
Painesville, OH

Quick Apply

Job Details

Full-time
10 days ago

Qualifications

Staff supervision
Community relationship building
Stakeholder relationship building

Full Job Description

Manager of Operations

Reports To: Chief Executive Officer Department: Operations FLSA Status: Exempt

Position Summary

The Manager of Operations serves as the Chief Executive Officer’s primary operational leader, responsible for running the day-to-day operations of the Housing Authority on behalf of the CEO. This position ensures that all housing programs, including Public Housing, Housing Choice Voucher/Section 8, and affordable housing/tax credit properties—operate efficiently, safely, and in full compliance with federal, state, and local requirements.

Acting as the CEO’s operational extension, the Manager of Operations translates strategic direction into daily execution, oversees all property and maintenance functions, and ensures that residents receive high‑quality service. The ideal candidate is a decisive, mission‑driven leader capable of managing complex operations, supervising multidisciplinary teams, and maintaining a high‑performance culture across the organization.

Core Responsibilities

1. Executive Operational Leadership

Direct and manage all day‑to‑day operational activities on behalf of the CEO.
Serve as the CEO’s designee for operational decision‑making, ensuring alignment with organizational goals and strategic priorities.
Provide regular operational briefings to the CEO, highlighting performance metrics, risks, and opportunities for improvement.
Lead cross‑departmental coordination to ensure seamless service delivery and organizational efficiency.

2. Property & Asset Management

Oversee the management, maintenance, modernization, and capital improvement of all housing authority properties.
Ensure occupancy goals are consistently met by reducing unit turnaround times and improving unit readiness processes.
Conduct routine property inspections to maintain compliance with HUD REAC/NSPIRE standards and internal quality benchmarks.
Implement operational policies, procedures, and best practices to enhance service delivery and asset preservation.

3. Compliance & Regulatory Oversight

Ensure full compliance with HUD regulations, Fair Housing laws, procurement rules, and local building codes.
Monitor and improve SEMAP and PHAS performance indicators.
Oversee internal and external program audits, ensuring accurate documentation, resident file integrity, and data accuracy in housing management systems.
Maintain readiness for HUD reviews, state inspections, and compliance monitoring.

4. Financial & Budgetary Management

Collaborate with the CFO and CEO to develop and manage operational and capital budgets.
Monitor expenditures, approve operational spending, and ensure adherence to federal procurement standards.
Review monthly financial statements, identify variances, and implement corrective actions to maintain fiscal discipline.
Optimize resource allocation to support operational efficiency and long‑term asset sustainability.

5. Leadership, Supervision & Workforce Development

Supervise, mentor, and evaluate property managers, maintenance supervisors, and administrative staff.
Build a culture of accountability, teamwork, and resident‑centered service.
Identify training needs and coordinate professional development related to HUD regulations, safety, customer service, and technical skills.
Lead recruitment and performance management processes for operational staff.

6. Resident, Community & Stakeholder Relations

Maintain strong relationships with Resident Councils, community partners, and local service agencies.
Serve as the escalation point for complex resident concerns, grievances, and legal matters, including lease enforcement and evictions.
Support the CEO in community engagement, public meetings, and stakeholder communications related to operations.

Qualifications & Skills

Required Education & Experience

Bachelor’s degree in business administration, Public Administration, Property Management, or a related field and/or any combination of skills and relevant experience.
Minimum of 5 years of progressive experience in property or operations management.
At least 3 years of supervisory experience within a public housing authority or affordable housing environment.

Certifications (Required or Obtainable Within 12 Months)

Certified Professional of Occupancy (CPO) or Public Housing Manager (PHM).
Housing Choice Voucher (HCV) Executive Management or Specialist certification.
LIHTC certification (if applicable to the portfolio).

Knowledge & Skills

Comprehensive knowledge of HUD regulations, Fair Housing laws, and compliance frameworks.
Strong financial acumen with experience managing multi‑million‑dollar budgets.
Exceptional communication, conflict‑resolution, and interpersonal skills.
Proficiency with housing management software (Yardi, RealPage, Emphasys, MRI, PHA-Web).
Demonstrated ability to lead teams, manage complex operations, and drive organizational performance.

Work Location: In person

Quick Apply

Refine Your Search

service leader jobs in willoughby, oh

Manager of Operations

Activities Director

Customer Service Representative

Director, Call Center Operations

Lawn Care Specialist

Customer Experience Representative

Traffic Controller/Flagger

Medication Delivery Driver

Shipper/Receiver

Front Desk Receptionist

Pharmacy Customer Service Associate

Store Manager Trainee

Merchandiser

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1112)

Shipping & Receiving

Wellness Coordinator

Crew Member

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1112)

HR Generalist

Retail Store Manager

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