Top 241 Service manager Jobs in Willoughby Oh

Service Manager Freightliner Dealership
CLEVELAND FREIGHTLINER INC —Parma, OH
- $95,000 - $150,000 a year
- Clean driving record
- Dealership
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Service Manager
Dynamic Facility Services, Inc —Chesterland, OH
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Automotive Dealership Service Lane Manager
Ken Ganley Subaru of Bedford —Bedford, OH
- $80,000 - $95,000 a year
- Weekends as needed
- Clean driving record
- Dealership
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Service Manager
Weiss North America Inc —Willoughby, OH
- $65,000 - $850,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Area Service Manager
Trane Technologies —Valley View, OH
- $117,673.33 - $164,675.00 a year
- Full-time
- Clean driving record
- Pass drug screening
- 3 years
- Paid holidays
- Health insurance
Service Manager
Mazzella —Cleveland, OH
- $75,000 - $110,000 a year
- Full-time
- Military
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Service Manager
Ohio Living —Willoughby, OH
- Weekends as needed
- Microsoft Excel
- ServSafe
- English
Quick Apply
1d
Service Manager
WEISS North America, Inc. —Willoughby, OH
- $65,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Digital Area Service Manager
Trane Technologies —Valley View, OH
- $90,900.00 - $130,059.99 a year
- Weekends as needed
- Clean driving record
- Engineering
- Pass drug screening
- Paid holidays
- Health insurance
Client Service Leader
Gallagher Benefit Services —Cleveland, OH
- $74,500 - $145,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
Service Manager
Toyota of Bedford —Bedford, OH
- Full-time
- Background check
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
22h
Service Center Manager
Rad Air —Cleveland, OH
- Full-time
- Clean driving record
- 5 years
- High school diploma or GED
Quick Apply
Plumber
Tri-D Plumbing —Mentor, OH
- $25 - $35 an hour
- Full-time
- Heavy lifting
- Mid-level
- Residential
- Fuel card
- Health insurance
Quick Apply
Branch Manager
CCM Rental —Chesterland, OH
- $40,000 - $60,000 a year
- Weekends as needed
- Heavy equipment operation
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Lead Service Technician (Levels II, III)
Mobile Air & Power Rentals —Brooklyn Heights, OH
- Overtime
- Background check
- Customer service
- Pass drug screening
- Dental insurance
- Paid time off
Quick Apply
Facility Solutions Manager/Account Manager
City Wide Facility Solutions Cleveland —Cleveland, OH
- $55,000 - $110,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Maintenance
- Health savings account
- Health insurance
Quick Apply
Service/Warranty Tech
Home Genius Exteriors West —Cleveland, OH
- $70,000 a year
- Full-time
- 7 years
- Mid-level
- Residential
Quick Apply
Supervisor, Behavioral Health Services
Signature Health Inc —Willoughby, OH
- Extended hours
- BLS Certification
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Territory Account and Service Manager
Anderson Biro LLC —Cleveland, OH
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- Business development
- Driver's License
Quick Apply
8d

I want to receive the latest job alert for service manager in willoughby oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service manager jobs near willoughby oh

Service Manager Freightliner Dealership

CLEVELAND FREIGHTLINER INC -
Parma, OH

Quick Apply

Job Details

$95,000 - $150,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Managing maintenance teams
Customer communication
Vehicle mechanics for truck drivers
Team leadership
Metrics Reporting
Auto service management
High school diploma or GED
Diesel truck repair
Warranty issues management
Management reporting
Productivity software
Business operations
Automotive diagnostics
General management

Full Job Description

The Service Manager is responsible for leading the daily operations of a full-service Freightliner dealership service department. This position ensures exceptional customer service, efficient shop operations, technician productivity, and profitability while maintaining the highest standards of safety, quality, and compliance. The Service Manager works closely with customers, technicians, parts, and sales departments to deliver timely and accurate repairs that maximize customer uptime.

Key Responsibilities

Oversee all day-to-day service department operations, including scheduling, workflow, and repair quality.
Lead, coach, and develop service advisors, foremen, technicians, and support staff.
Monitor shop productivity, efficiency, and technician utilization to achieve departmental goals.
Ensure repairs are completed accurately, safely, and within promised timelines.
Deliver outstanding customer service by resolving concerns promptly and maintaining strong customer relationships.
Review repair orders for accuracy, warranty compliance, and proper documentation.
Manage warranty administration in accordance with Freightliner and manufacturer guidelines.
Collaborate with the Parts Department to ensure timely availability of parts for repairs.
Develop and manage departmental budgets while controlling labor, overtime, and operating expenses.
Track and improve key performance indicators (KPIs), including labor sales, gross profit, technician efficiency, comeback rate, customer satisfaction, and repair cycle time.
Ensure compliance with OSHA regulations, environmental standards, dealership policies, and manufacturer requirements.
Recruit, train, mentor, and evaluate service department employees.
Conduct regular team meetings and performance reviews.
Promote a positive, professional, and safety-focused work environment.
Support 24/7 emergency service operations and fleet customer needs when required.

Qualifications

High school diploma or GED required; Associate's or bachelor's degree in business, Automotive, Diesel Technology, or related field preferred.
Minimum of 5 years of heavy-duty truck service management experience, preferably in a Freightliner or OEM dealership environment.
Strong knowledge of diesel engines, heavy-duty truck systems, diagnostics, and repair procedures.
Experience managing technicians, service advisors, and shop operations.
Excellent leadership, communication, organizational, and problem-solving skills.
Proficiency with dealership management systems (DMS), service software, and Microsoft Office.
Understanding of warranty administration and manufacturer policies.
Valid driver's license with an acceptable driving record; CDL preferred but not required.

Preferred Skills

Freightliner dealership experience.
Knowledge of DTNA warranty systems and service programs.
Strong financial and business management skills.
Ability to analyze reports and make data-driven operational decisions.
Experience with continuous improvement initiatives and lean service processes.

Key Performance Indicators (KPIs)

Customer Satisfaction Index (CSI)
Technician Productivity and Efficiency
Labor Gross Profit
Shop Throughput
First-Time Fix Rate
Comeback Percentage
Warranty Recovery
Departmental Revenue Growth
Employee Retention
Safety and OSHA Compliance

Physical Requirements

Ability to walk throughout the service facility daily.
Occasional lifting of up to 50 pounds.
Ability to work in a shop environment with varying temperatures, noise, and exposure to vehicle equipment.

Benefits:

401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Supplemental voluntary insurances available.
Life Insurance is fully funded by the employer
Employee assistance program
Employee discount
Paid time off
Birthday day off
Recognition for longevity
Parental leave
Referral program
Health Club/Recreation Center membership reimbursements
Employee Team Member Programs and more!

Required Education:

Bachelor's degree in Business Administration, Management, or a related field.

Required Experience:

Minimum of 5 years of experience in a service management role or similar position.
Proven track record of successfully managing teams and improving service delivery.
Experience in developing and implementing service strategies and processes.
Familiarity with industry standards and best practices in service management.

Required Skills and Abilities:

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze service metrics and implement improvements.
Proficiency in using service management software and tools.
Strong problem-solving and decision-making abilities.
Ability to work under pressure and manage multiple priorities.
Customer-focused mindset with a commitment to delivering high-quality service.

Quick Apply

Refine Your Search

service manager jobs in willoughby oh

Service Manager Freightliner Dealership

Customer Service Manager

Service Manager

Automotive Dealership Service Lane Manager

Service Manager

Area Service Manager

Service Manager

Service Manager

Service Manager

Digital Area Service Manager

Client Service Leader

Service Manager

Service Center Manager

Plumber

Branch Manager

Lead Service Technician (Levels II, III)

Facility Solutions Manager/Account Manager

Service/Warranty Tech

Supervisor, Behavioral Health Services

Territory Account and Service Manager

I want to receive the latest job alert for service manager in willoughby oh

Related Searches

Explore jobs in more locations

Key Responsibilities

Qualifications

Preferred Skills

Key Performance Indicators (KPIs)

Physical Requirements

Job Seeker Tools

Employer Tools

Browse

Stay Connected