Top 15523 Shift manager Jobs in Willow Springs Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Purchasing & Inventory Control Manager
Al-Hamawi Roastery & Cafe —Alsip, IL
- $800 - $1,300 a week
- Full-time
- Mid-level
- In-person
- Communication skills
- Flexible schedule
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4d
Production Supervisor
Confidential —Lemont, IL
- $25 - $30 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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9d
Retail Merchandising & Inventory Supervisor (Willowbrook, IL)
Staples, Inc. —Willowbrook, IL
- $17.25 - $170.00 an hour
- Urgently hiring
- Merchandising
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Production Corrugator Supervisor (2nd Shift)
The Royal Group —Cicero, IL
- From $85,000 a year
- Overtime
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
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The North Face: Store Manager - Oakbrook Center
VF Corporation —Oak Brook, IL
- $76,800 - $96,000 a year
- Full-time
- 5 years
- Word processing
- Merchandising
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9d
Assistant Manager
Old Navy —Oak Brook, IL
- $25.70 - $34.70 an hour
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
Assistant Store Manager
TJ Maxx —Oak Brook, IL
- $22.70 - $31.20 an hour
- Overtime
- Merchandising
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
Assistant Store Manager - Night Operations
Home Depot / THD —Countryside, IL
- $59,600 - $93,850 a year
- 18 years or older
- Inventory management
- Merchandising
4d
Front End Service Team Supervisor
Walmart —Hodgkins, IL
- $21 - $34 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Retail Store Manager-Quarry Shopping Center
Bath & Body Works —Hodgkins, IL
- $62,500 - $81,220 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Store discount
- Paid parental leave
4d
Operations Supervisor I - MRF
WM —Hodgkins, IL
- $63,030 - $90,574 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
2nd shift Production Supervisor
Tootsie Roll Industries —Chicago, IL
- From $90,000 a year
- Overtime
- Microsoft Word
- Background check
- Oracle
- Health insurance
- Dental insurance
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5d
Supervisor (Specialist) - Nike Oak Brook
Nike —Oak Brook, IL
- $20 - $26 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Cleaning
- Health savings account
- Employee stock purchase plan
8d
Stockroom Supervisor
Cintas —Justice, IL
- $67,100 - $85,800 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- Supervising experience
- Profit sharing
- AD&D insurance
11d
Manager In Training
Dutchess Cannabis —North Riverside, IL
- From $70,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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5d
Assistant Store Manager
KOHLS —North Riverside, IL
- $65,500 - $104,800 a year
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Disability insurance
- Dental insurance
Assistant Store Manager - Operations
DICK'S Sporting Goods —Lombard, IL
- $66,000 - $92,400 a year
- Full-time
- Background check
- Merchandising
- Mid-level
Packaging Supervisor - 2nd Shift
Ferrara Candy Company, Inc. —Forest Park, IL
- $80,325 - $112,455 a year
- Mid-level
- Health insurance
- Dental insurance
Supervisor Hospitality-Housekeeping Full Time Evenings
Northwestern Memorial Healthcare —Palos Heights, IL
- $24.59 - $31.97 an hour
- Full-time
- Background check
- Hospital
- Mid-level
- Tuition reimbursement
- 401(k) matching
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shift manager jobs near willow springs il

National Contact Center Manager

Pet Butler
Plainfield, IL

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Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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Refine Your Search

shift manager jobs in willow springs il

National Contact Center Manager

Purchasing & Inventory Control Manager

Production Supervisor

Retail Merchandising & Inventory Supervisor (Willowbrook, IL)

Production Corrugator Supervisor (2nd Shift)

The North Face: Store Manager - Oakbrook Center

Assistant Manager

Assistant Store Manager

Assistant Store Manager - Night Operations

Front End Service Team Supervisor

Retail Store Manager-Quarry Shopping Center

Operations Supervisor I - MRF

2nd shift Production Supervisor

Supervisor (Specialist) - Nike Oak Brook

Stockroom Supervisor

Manager In Training

Assistant Store Manager

Assistant Store Manager - Operations

Packaging Supervisor - 2nd Shift

Supervisor Hospitality-Housekeeping Full Time Evenings

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