Top 278 Customer service manager Jobs in Willowbrook, Il

Supervisor-Customer Service
G3 Enterprises —Bedford Park, IL
- $77,400 - $96,800 a year
- Spanish
- Clean driving record
- Sales
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
Supervisor, Operations (Customer Care)
Central States Funds —Chicago, IL
- $74,000 - $85,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Quality control
- Health insurance
- Dental insurance
6d
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Service Manager
Transdev —Tinley Park, IL
- $33.97 - $41.51 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Customer Service Supervisor
PLZ Corp —Downers Grove, IL
- $68,000 - $72,000 a year
- Hybrid work
- Microsoft Outlook
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
9d
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Work from home
Customer Support Center Team Lead - Darien
Old Second National Bank —Darien, IL
- $46,906 - $70,361 a year
- Hybrid work
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
Customer Service Manager, Cargo Services
American Airlines —Chicago, IL
- $75,000 - $83,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
2d
Customer Service Supervisor
DHL —Monee, IL
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Care Manager
Walden University —Lisle, IL
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Call Center Manager
Transdev —Chicago, IL
- $67,000 - $80,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
1d
Customer Service Front End Mgr - Evergreen Park IL
Meijer —Evergreen Park, IL
- $48,250 - $75,750 a year
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Store discount
- Paid parental leave
3d
Customer Service Team Lead
Mixam —Chicago, IL
- $57,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
RelaDyne —Des Plaines, IL
- $60,000 - $80,000 a year
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- AD&D insurance
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Customer Service Specialist
Naperville Park District —Naperville, IL
- $23.67 an hour
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
- Gym membership
- Flexible schedule
2d
Supervisor, Customer Experience
Panduit —Tinley Park, IL
- $70,000 - $90,000 a year
- Online Application
- Oracle
- 5 years
- Office
- Profit sharing
- Health insurance
Supervisor - Customer Service
Wesco —Glenview, IL
- $64,653 - $84,048 a year
- Urgently hiring
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
1d
Full-Time Customer Service Supervisor
KOHLS —Woodridge, IL
- $20.75 - $32.20 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
- Disability insurance
- Dental insurance

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Supervisor-Customer Service

G3 Enterprises -
Bedford Park, IL

Apply Now

Job Details

$77,400 - $96,800 a year

Qualifications

Customer relationship building
Writing skills
Driver's License
Managing projects
Productivity software

Full Job Description

G3 Enterprises Job Applicant Privacy Notice

Why G3?

G3 Enterprises is an industry leader in packaging, logistics, real estate and minerals solutions. Our diverse portfolio of businesses create a variety of opportunities for career growth. We believe in fully leveraging the talent within our organization, presenting employees with challenging work, opportunities for job rotations, special projects, and a changing landscape.

Apply Today! We Exist for You to Succeed.

Summary
Supervises a group of employees engaged in customer service activities. Directs workflow and monitors
workload. Promotes, directs and supports customer service, sales, and operations activities in assigned
area. Manages the onboarding of new customers and/or the order entry process from inception to
invoicing for high value customers. Responsible for understanding and aligning their efforts against the
Organization’s Strategic Vision while supporting the execution of the Business Unit’s goals.

Essential Functions
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict
the tasks that may be assigned.

Coordinates the day-to-day operations by leading and directing a group of employees to assure a

smooth workflow.

Assigns, monitors, and reviews the progress and accuracy of work assigned.
Responsible for the orientation and training of new hires, in addition to assigning tasks and

reviewing the work of the settlement specialists.

Familiarizes employees with established policies, procedures, rules, and regulations.
Provides technical and process guidance on the complex issues
Evaluates the ongoing effectiveness of customer service operations and systems
Monitors the effectiveness of systems, policies and procedures and makes appropriate

recommendations to ensure daily operations are efficient; implements approved and changes are
captured.

Coordinates and integrates activities with other internal departments to meet customer needs.
Estimates personnel needs and ensures adequate staffing in order to meet pre-established

completion dates and production demands.

Motivates team members to achieve results.
Establishes relationships with customers; works with customers to understand their needs,

available to visit customer sites, and facilitates the communication flow with other internal
departments.

Prepares accurate, timely, and detailed estimates for jobs and rework charges on those jobs, and

communicate prices to Customer and Sales.

Participates in the development of customer rates, project budgets and timelines and ensures

completion of initiatives within agreed upon budgets and timeframes.

Communicates daily with internal customers across the divisions and external customers to

coordinate delivery of customer needs and acts as a liaison with other departments.

Ensures customer satisfaction by monitoring product delivery, accurate invoicing, and timely

resolution of issues.

Understands, documents and communicates customer requirements and specifications including

quantity, quality, schedule and delivery and any other items of importance to the customer.

Responsible for accurate collection of data required to facilitate customer orders and supports in

communicating updates to customer orders as needed.

Manages communication with Sales and operations across the Division to ensure all parties are

up to date with status of orders and/or project status.

Visits customer sites.
Serves as the primary point of contact with customers and provides professional, efficient and

effective customer interactions (email, incoming and outgoing phone calls, follow-up
communications, responding to requests for information, etc.).

Responsible for developing, managing and disseminating reports and metrics to customers and

suppliers as needed.

Processes orders utilizing SAP and other internal systems.
Makes recommendations and leads initiatives focused on process improvement and/or cost

savings.

Partners with operations lead to facilitate press checks with customers in order to meet customer

expectations.

Deals with difficult customer situations and complaints successfully and in a timely manner.
Maintains satisfactory attendance, to include timeliness.
Responsible for understanding and complying with applicable quality, environmental and safety

regulatory considerations.

Supervisory Responsibilities

Develops, coaches and mentors subordinate staff. Develop, implement and enforce consistent

discipline guidelines.

Conducts performance evaluations; reviews and communicates salary adjustments; rewards

employees or takes disciplinary action, as necessary; addresses employee relations complaints
and resolves issues.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

Bachelor’s degree plus 3 years customer service, account management, logistics, sales &/or

operations experience reflecting increasing levels of responsibility; OR Bachelor’s degree plus 2
years G3 customer service, account management, logistics, sales &/or operations experience
reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency
and 7 years of customer service, account management, logistics, sales &/or operations
experience reflecting increasing levels of responsibility; OR High school diploma or State-issued
equivalency and 6 years of G3 customer service, account management, logistics, sales &/or
operations experience reflecting increasing levels of responsibility.

Candidates for this position must have a valid driver’s license and a safe driving record. Required

to obtain a California driver’s license or appropriate state driver’s license within 30 days of hire.

Project Management experience.
Skilled in Microsoft Office Software.
Strong oral and written communication skills.
Experience maintaining professional and cooperative relationships with internal and external

customers.

Experience performing under heavy demands with low error ratio.
Experience performing detail oriented tasks; recognizing and correcting discrepancies.

Preferred Qualifications

Bachelor's degree plus 4 years customer service, account management, logistics, sales, &/or

operations experience reflecting increasing levels of responsibility.

Prior account management experience in the manufacturing, wine/beverage, packaging &/or

logistics industry.

Experience using systems such as SAP, Radius, etc.
Bilingual (conversational and in writing) in French, Italian or Spanish.
Experience with Production Management System(s).
Experience working with all levels and functions within the Company.
Knowledge of and exposure to manufacturing operations.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger,
handle, feel, talk and hear.

Work Environment
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to quiet.

Compensation

Hiring Salary Range: $77,400 - $96,800

Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Perks & Benefits

This position includes a competitive benefits package.

G3 is enrolled in the Department of Homeland Security's E-Verifying program and will use the program to verify the employment eligibility of all newly hired employees as required. G3 does not sponsor for employment based visas for this position now or in the future.

E-Verify Notice and Right to Work Notice
Employee Polygraph Protection Act
Equal Opportunity Employer

EEO/AA Vet/Disability

Apply Now

Refine Your Search

customer service manager jobs in willowbrook, il

Supervisor-Customer Service

Customer Service Lead

Supervisor, Operations (Customer Care)

Manager, Customer Support

Customer Service Manager

Customer Service Supervisor

Manager, Customer Support

Customer Support Center Team Lead - Darien

Customer Service Manager, Cargo Services

Customer Service Supervisor

Customer Care Manager

Call Center Manager

Customer Service Front End Mgr - Evergreen Park IL

Customer Service Team Lead

Customer Service Supervisor

Customer Experience Manager

Customer Service Specialist

Supervisor, Customer Experience

Supervisor - Customer Service

Full-Time Customer Service Supervisor

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