Top 10 Customer support & client services occupations Jobs in Willowbrook, Il

Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
IT Manager
Honeywell —Rosemont, IL
- $134,000 - $202,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Health savings account
- Paid holidays
Project Management Specialist (Consultant)
Capgemini —Chicago, IL
- $111,530 - $158,550 a year
- Full-time
- Computer Science
- DevOps
- Mid-level
- Paid holidays
- Disability insurance
Project Management Specialist (Consultant)
Capgemini Sogeti —Chicago, IL
- $111,530 - $158,550 a year
- Full-time
- Computer Science
- DevOps
- Mid-level
- Paid holidays
- Disability insurance
Plant Manager
Metal-Matic, LLC —Bedford Park, IL
- $120,000 - $150,000 a year
- Computer literacy
- Bachelor of Science
- Engineering
- Health savings account
- Disability insurance
Quick Apply
Manager
Capgemini —Chicago, IL
- $153,317 - $192,460 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Manager
Capgemini Sogeti —Chicago, IL
- $153,317 - $192,460 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Principal Data Architect
Wintrust Financial Corporation —Rosemont, IL
- $202,779 a year
- Full-time
- Remote
- Computer science
- 7 years
- Azure
Supervisory Risk Analyst (Deputy Director)
US Commodity Futures Trading Commission —Chicago, IL
- $239,459 - $292,300 a year
- Online Application
- Background check
- Pass drug screening
- Office
3d
Advance Practice Nurse (Psychiatric Mid-Level Practitioner)
US Bureau of Prisons/Federal Prison System —Chicago, IL
- $100,059 - $130,080 a year
- Online Application
- Nursing
- Psychiatry
- RN License
4d

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customer support & client services occupations jobs near willowbrook, il

Digital Tech Support Analyst

Caterpillar -
Chicago, IL

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Job Details

Full-time
$99,840 - $133,810 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Salesforce Service Cloud
Customer communication
Bachelor's degree
Azure DevOps proficiency
SaaS platforms
Customer support ticket management
Experience with SaaS (as product category for technical sales engineers)
ServiceNow
SaaS
Postman (API platform)
Python
Ticketing system technical support
Database software proficiency

Full Job Description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar Inc. seeks Digital Tech Support Analyst at its facility located at 540 West Madison, Chicago, IL 60661.

Deliver technical roadmaps on business processes and applications to support business objectives, standards and processes. Analyze business requirements, current technical gaps needed to support business strategies and expectations. Conduct risk assessments, root cause analysis, corrective actions, quality assurance processes and routine issue resolution. Communicate about client feedback to technology teams to improve deliverables and meet business requirements. Monitor overall performance of assigned digital products and provide best in class support for customer issues through resolution. Provide Worldwide support for overall performance (including reliability, durability, maintainability, and serviceability) of assigned current and future digital products. Identify, investigate, and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance. Report in all forms from customers, dealers, industry reps and subsidiaries. Analyze and troubleshoot software issues, development of interim corrective actions or identification of temporary workarounds. Formally document issues and provide follow-up on the resolution process with industry and development teams. Adhere to defined service level agreements for solutioning issues reported by customers, dealers, and Cat internal team members. Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel, through appropriate communication channels. Stay current with all digital products and applications, also develop and maintain digital products and application knowledge base and training materials. Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc. Participate in Safety Audits and provide technical assistance for defense in digital products and application liability lawsuits. Conduct dealer and customer visits to provide expert technical assistance on urgent field issues for digital products and applications.

REQS: This position requires a bachelor’s degree or foreign equivalent in Computer Information Systems, Computer Science, or a related field plus 2 years of experience as a Tier 2 or Tier 3 Support Analyst, Application Support Specialist, Technical Support Engineer, or related occupation. Additionally, the applicant must have employment experience with: (1) Relational databases support, querying and database reporting; (2) Creating and running Python scripts; (3) Postman or other tools used to generate and receive API requests and responses; (4) VisionLink, Product Link hardware, and SOS Web Services; and (5) SalesForce, Service Now, Azure DevOps and other ticketing and SaaS platforms. Travel: None. Telecommuting: None.

Summary Pay Range:

$99,840.00- $133,810.00

Compensation and benefits may vary depending on multiple individualized factors, job level, market, location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

These benefits also apply to part-time employees

Applicants who are interested in this position should apply via www.caterpillar.com/careers, search [Digital Tech Support Analyst / Reference # R0000379812] #LI-DNI.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates:

June 29, 2026 - October 28, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.

Apply Now

Refine Your Search

customer support & client services occupations jobs in willowbrook, il

Digital Tech Support Analyst

IT Manager

Project Management Specialist (Consultant)

Project Management Specialist (Consultant)

Plant Manager

Manager

Manager

Principal Data Architect

Supervisory Risk Analyst (Deputy Director)

Advance Practice Nurse (Psychiatric Mid-Level Practitioner)

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