Top 227 call center representative Jobs in willowbrook ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Dispatcher (Customer Service Rep)
Dial One Sonshine Plumbing, Heating, A/C & Electrical —Santa Ana, CA
- $23 - $30 an hour
- Full-time
- Background check
- Spanish
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
4WP/ORW —Gardena, CA
- $18 - $23 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
10d
Customer Service Lead 3+ years exp
Air Gourmet Inc —Los Angeles, CA
- From $70,304 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
- Health insurance
- Dental insurance
Quick Apply
Bilingual (Spanish) Call Center Sales Support/Customer Service Representative
Blueprint Inc. —Seal Beach, CA
- Up to $63,500 a year
- Weekends as needed
- Background check
- Spanish
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
9d
Bilingual Customer Service Representative
Confidential-Manufacturing —Vernon, CA
- $19 - $21 an hour
- Full-time
- Computer literacy
- Data analysis skills
- English
Quick Apply
Customer Service Representative
Sit 'n Sleep —Gardena, CA
- $19 - $21 an hour
- 8 hour shift
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service/Sales Representative
STRIVEXX —Paramount, CA
- $20 - $28 an hour
- Full-time
- Sales
- Analysis skills
- Typing
- Health insurance
Quick Apply
Bilingual Healthcare Call Center Representative (Spanish Speaking)
Pair Team —Los Angeles, CA
- $25 an hour
- Email
- Remote
- Background check
- Spanish
- HIPAA
- Dental insurance
- 401(k)
Quick Apply
Customer Service Consultant
Republic Services —Gardena, CA
- $23.40 - $32.17 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Employee stock purchase plan
Call Center Agent
Kedren Community Health Center Inc —Los Angeles, CA
- $21 - $25 an hour
- Computer literacy
- HIPAA
- Medical terminology
Quick Apply
BDC Representative
Penske Toyota —Downey, CA
- Up to $33 an hour
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Dealership
- Disability insurance
- Health insurance
Quick Apply
IT Support / Help Desk Specialist
BradyPLUS —Bell, CA
- $26 - $27 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative II
Sit n Sleep Inc —Gardena, CA
- $19 - $21 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
9d
Contact Center Representative I
Wescom Credit Union —Pasadena, CA
- $23.51 - $32.96 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Retail Support Specialist
DSI Systems —Hawthorne, CA
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Customer Service Specialist
4WP/ORW —Gardena, CA
- $18 - $23 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
Customer Care Representative
Golden Pet Brands —El Segundo, CA
- Remote
- Research
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Catalina Express —San Pedro, CA
- From $19 an hour
- Weekends as needed
- Entry level
- Time management
Customer Relations Representative
Epson America, Inc —Los Alamitos, CA
- $29.20 - $38.33 an hour
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Disability insurance
- Health insurance

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in willowbrook ca

Member Service Representative

Dispatcher (Customer Service Rep)

Customer Service Representative

Customer Service Lead 3+ years exp

Bilingual (Spanish) Call Center Sales Support/Customer Service Representative

Bilingual Customer Service Representative

Customer Service Representative

Customer Service/Sales Representative

Bilingual Healthcare Call Center Representative (Spanish Speaking)

Customer Service Consultant

Call Center Agent

BDC Representative

IT Support / Help Desk Specialist

Customer Service Representative II

Contact Center Representative I

Retail Support Specialist

Customer Service Specialist

Customer Care Representative

Call Center Representative

Customer Relations Representative

I want to receive the latest job alert for call center representative in willowbrook ca

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