Top 88 Customer care coordinator Jobs in Wilmington, De

Access Coordinator NPS
Children’s Hospital of Philadelphia —Philadelphia, PA
- $62,900 - $80,200 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Salesforce
Quick Apply
1d
Scheduling Coordinator (on-site) - Oral Surgery
The Christiana Center for Oral Surgery & Dental Implants —Wilmington, DE
- Full-time
- Dental office
- Surgery
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
Guest Services Representative - P/T - Weekends (16 hours)
Christiana Care Health Systems —Newark, DE
- $16.50 - $23.93 an hour
- Part-time
- Hospital
- High school diploma or GED
- Typing
6h
Practice Coordinator
LifeStance Health —Claymont, DE
- From $22 an hour
- Full-time
- HIPAA
- High school diploma or GED
- In-person
- Paid parental leave
- AD&D insurance
Quick Apply
11h
Scheduling Coordinator
Maxim Healthcare Services Direct —Exton, PA
- $21 - $23 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
10d
Unit Coordinator - every other weekend 7a-3:30p
Penn Medicine —West Chester, PA
- Rotating weekends
- Inpatient
- Administrative experience
- High school diploma or GED
- Tuition reimbursement
Quick Apply
14d
Dental Office Front Desk Coordinator
Family Dental Centers —Bear, DE
- $20 - $22 an hour
- Full-time
- Bilingual
- Dental office
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Referral Coordinator III
ArchWell Health —Philadelphia, PA
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
1d
Care Coordinator (Bilingual - Spanish)
Aging with Comfort —Philadelphia, PA
- $20 - $22 an hour
- Overtime
- Background check
- Spanish
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Patient Care Coordinator
Dental Health Care Associates —Aston, PA
- $20 - $23 an hour
- Full-time
- Dental office
- In-person
- Entry level
- Paid training
- 403(b) matching
Quick Apply
FT New Patient Coordinator- Transplant Administration
Penn Medicine —Philadelphia, PA
- Full-time
- 5 years
- Word processing
- Medical office experience
- Tuition reimbursement
Quick Apply
Unit Coordinator - OR
Penn Medicine —West Chester, PA
- Rotating weekends
- Inpatient
- Administrative experience
- High school diploma or GED
- Tuition reimbursement
Quick Apply
Radiology Scheduling Coordinator
FourStone Partners —West Chester, PA
- $35,000 - $40,000 a year
- Full-time
- Hybrid work
- Customer service
- Medical office experience
- 1 year
- 401(k)
- Tuition reimbursement
Quick Apply
Front Desk Coordinator
vybe urgent care —Philadelphia, PA
- Full-time
- Urgent Care
- High school diploma or GED
- Communication skills
Quick Apply
Administrative Services Coordinator CPUP
Penn Medicine —Philadelphia, PA
- Full-time
- 5 years
- Mid-level
- Outpatient experience
- Tuition reimbursement
Quick Apply
Unit Coordinator - MedSurg Tele
Penn Medicine —West Chester, PA
- 12 hour shift
- Writing skills
- BLS Certification
- Inpatient
- Tuition reimbursement
Quick Apply
Patient Services Coordinator
Chester County Dentistry for Children —West Chester, PA
- Full-time
- Dental office
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Insurance Coordinator
Specialty1 Partners —Newark, DE
- $19 - $21 an hour
- Dental office
- High school diploma or GED
- US work authorization
- 401(k)
Quick Apply
Global Medicine Business Operations Coordinator
Children’s Hospital of Philadelphia —Philadelphia, PA
- $69,200 - $88,200 a year
- Full-time
- Computer literacy
- Mid-level
- Analysis skills
Quick Apply
New Patient Coordinator Cancer Center
Penn Medicine —Philadelphia, PA
- Monday to Friday
- 5 years
- Word processing
- Medical office experience
- Tuition reimbursement
Quick Apply
5d

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Access Coordinator NPS

Children’s Hospital of Philadelphia -
Philadelphia, PA

Quick Apply

Job Details

Full-time
$62,900 - $80,200 a year
1 day ago

Qualifications

Bachelor's degree
Medical terminology

Full Job Description

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
The Children's Hospital of Philadelphia (CHOP) National Patient Services (NPS) Access Coordinator serves as the primary contact for all domestic referrals at The Children's Hospital of Philadelphia. The NPS Access Coordinator may also serve as contact for international referrals when necessary. The NPS Access Coordinator supports families and coordinates medical appointments for new patients accessing care at CHOP. The NPS Access Coordinator is a front line ambassador representing CHOP to all referring families, physicians, embassies, governmental health authority's, foundations and insurance companies. Culturally sensitive understanding/knowledge and superior customer service is required to support this patient population.

This position works in collaboration with NPS Intake Coordinator, Nurse Coordinator, Nurse Supervisor, Business Manager, Financial Counselors, Language Services and Hospitality Team to ensure all aspects of the patients/families visit are coordinated and convenient.

Location: CHOP Roberts Center for Pediatric Research

Address: 2716 South Street, Philadelphia, PA 19146

Work Schedule: (Full-Time)

Monday–Friday: 9:00 AM–5:30 PM
First 90 days: 3–4 days per week onsite.
After the 90-day introductory period: 1–2 days per week onsite.

What you will do

Conducts an efficient, structured and focused interview to help assess the clinical needs of the requester
Answers all phone calls and triages appropriately to domestic or international team.
Maintains excellent customer service by providing a warm welcome to all families, enhancing the patient family experience.
Serve as a resource person for CHOP staff when questions arise regarding patient services access information.
Acts as a liaison between caller, physician, and office personnel to ensure a coordinated course of care for our families.
Strong understanding of how this position helps support families to have a positive experience at CHOP.
Coordinates interactions with ancillary services and payment entities of patients.
Able to work independently, as well as a member of team, with excellent communication and interpersonal skills.
Outstanding organizational skills and problem solving.
Able to multitask in a fast paced environment.
Responsible for the coordination of all scheduling requests
Works closely with Financial Counselor to confirm financial clearance before appointments are scheduled.
Initiates scheduling requests within a 24-hour period.
Coordinates and secures all scheduling requests for families within 24 to 72-hour period.
Sends appointment letter to family.
Requests and schedules Language Services for families as needed.
Connects family to Hospitality team for assistance with lodging and local transportation.
Serves as the primary contact for payment and security entities
Ensures that all patients are registered completely and correctly in Epic and Salesforce.
Enters all patients and physician contact information EPIC in Salesforce.
Knowledge of insurance verification and eligibility benefits.
Uploads all authorizations and verification of benefits to EPIC and Salesforce.
Provides supportive financial and employment letters to the families, if requested, before initial appointments.
Provides additional access assistance to patients at the Children’s Hospital of Philadelphia
Informs new family of assistance and support which will be provided by Access Coordinator during referral process.
Works closely with the clinical team and family to confirm scheduled arrivals for upcoming week.
Cancels or reschedules appointments as needed if family travel plans change.
Works closely with Hospitality team to arrange housing and transportation for families.
Work closely with Language Services, as needed, depending on preferred language of referral.
Professional Development
Participates in activities and organizations to maintain knowledge of current trends, practices and developments.
Maintains and updates policies and procedures of Patient Access Program.
Additional administrative tasks and duties shared by Access Coordinator team
Updates Access Coordinator task list every 6 months or with staff changes
Updates Departments Contact List timely with changes
Updates DL lists as needed
Checks Shared inbox throughout day and follows up independently on email inquiries
Post Away message email to shared email when office closed
Opens and distributes mail, prepares copies, faxes and other clerical tasks as assigned
Assist with organizing New Employee Orientation and onboarding
Maintains patient chart filing system
Receives and distributes returned patient pathology slides
Works closely with Communications team to support forwarding phones as needed

Education Qualifications

Bachelor's Degree Required

Experience Qualifications

At least two (2) years elated healthcare access experience Required
Customer service background in an outpatient healthcare setting Preferred
Customer service background in an outpatient healthcare setting Preferred
working in hospital scheduling finance and or billing department. Preferred

Skills and Abilities

Experience with current scheduling system
Previous experience in complex clinical settings that required the coordination of multiple services
Experience with Microsoft word and excel
Fluency in secondary language is preferred.
Medical terminology and comprehensive understanding of medical reports mandatory for work distribution.
Ability to deal effectively with the parents, physicians and all levels of Hospital personnel.
High level of interpersonal skills with excellent customer service and responsiveness.
Ability to work with confidential information.
Must be able to effectively manage work across multiple departments.
Ability to work independently with minimal supervision and make administrative decisions.
Excellent telephone listening and verbal communications skills.
Superior customer service skills.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

$62,900.00 - $80,200.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

Quick Apply

Refine Your Search

customer care coordinator jobs in wilmington, de

Access Coordinator NPS

Scheduling Coordinator (on-site) - Oral Surgery

Guest Services Representative - P/T - Weekends (16 hours)

Practice Coordinator

Scheduling Coordinator

Unit Coordinator - every other weekend 7a-3:30p

Dental Office Front Desk Coordinator

Referral Coordinator III

Care Coordinator (Bilingual - Spanish)

Patient Care Coordinator

FT New Patient Coordinator- Transplant Administration

Unit Coordinator - OR

Radiology Scheduling Coordinator

Front Desk Coordinator

Administrative Services Coordinator CPUP

Unit Coordinator - MedSurg Tele

Patient Services Coordinator

Insurance Coordinator

Global Medicine Business Operations Coordinator

New Patient Coordinator Cancer Center

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