Top 41 Front office manager hotel Jobs in Wilmington, De

Front Desk Agent
STAYBRIDGE SUITES WILMINGTON —Wilmington, DE
- $16 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Driftwood Hospitality Management —Wilmington, DE
- $16 an hour
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Front Office Manager | Hotel Du Pont | Wilmington, DE |
PM Hospitality Strategies, Inc. —Wilmington, DE
- Weekends as needed
- Mid-level
- Hotel
- Mentoring
Quick Apply
11d
Front Office Manager
Kimpton Hotels & Restaurants —Philadelphia, PA
- $73,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
4d
Hotel Front Desk Night Auditor
Embassy Suites by Hilton Newark Wilmington South —Newark, DE
- Hotel
- High school diploma or GED
- Communication skills
- Free parking
Quick Apply
Assistant Front Office Manager
Kimpton Hotels & Restaurants —Philadelphia, PA
- $61,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Flexible schedule
Quick Apply
5d
Hotel Front Office Manager
Delta Hotel Philadelphia Airport —Philadelphia, PA
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
4d
Operations Supervisor | The Quoin Wilmington | PM Hotel Group
Quoin Hotel —Wilmington, DE
- $21 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Night Auditor
STAYBRIDGE SUITES WILMINGTON —Wilmington, DE
- Full-time
- Computer literacy
- Basic math
- English
- Disability insurance
- Health insurance
Quick Apply
Managing Director | The Quoin Hotel | Wilmington, DE
PM Hospitality Strategies, Inc. —Wilmington, DE
- Weekends as needed
- 7 years
- Data analysis skills
- Hotel
Quick Apply
5d
Assistant Front Office Manager-Embassy Suites Philadelphia Airport
Remington Hospitality —Philadelphia, PA
- $50,000 a year
- Full-time
- Mid-level
- Hotel
- Recruiting
3d
Front Office Manager
Holiday Inn Express —Philadelphia, PA
- $22 - $30 an hour
- Full-time
- Mid-level
- In-person
- Leadership
- Health insurance
- Dental insurance
Quick Apply
4d
On Call Front Desk Agent
Four Seasons —Philadelphia, PA
- Part-time
- Hotel
- US work authorization
- Military encouraged
- Health insurance
- Dental insurance
Night Manager
Remington Philly Employers, LLC —Philadelphia, PA
- $60,000 a year
- Management
- Mid-level
- Hotel
Quick Apply
8d
Night Manager
Remington Hospitality —Philadelphia, PA
- $60,000 a year
- Full-time
- Mid-level
- Hotel
- Front desk
8d
Guest Service Agent
Westin Philadelphia —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Hilton City Ave —Philadelphia, PA
- $15 an hour
- Full-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Front Desk Manager
Motto By Hilton Philadelphia Rittenhouse Square —Philadelphia, PA
- Weekends as needed
- Merchandising
- Research
- Mid-level
Guest Service Agent
Aloft Philadelphia Downtown —Philadelphia, PA
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
3d
Front Desk Supervisor
Rittenhouse Hotel —Philadelphia, PA
- Weekends as needed
- Research
- Mid-level
- Residential

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Front Desk Agent

STAYBRIDGE SUITES WILMINGTON -
Wilmington, DE

Quick Apply

Job Details

Full-time
$16 an hour

Benefits

Disability insurance
Health insurance
401(k)
Paid time off
Employee assistance program
Life insurance

Qualifications

Visitor query response
Hotel and accommodations payment processing
Cash amount verification
Customer relationship building
Fire safety
Hotel policy compliance
Phone communication
Greeting customers
Client inquiry handling
Cash drawer securing
Answering guest questions
English
De-escalation techniques
Conflict de-escalation
Personal protective equipment (PPE) adherence
Compliance with security regulations
Credit card payment processing
Financial issue resolution
High school diploma or GED
Hotel room assignment management
Math
Customer engagement
Hotel emergency procedures
Safety equipment
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Accident reporting
Hotel safety procedures
Entry level
Office phone management

Full Job Description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.

Benefits

401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Quick Apply

Refine Your Search

front office manager hotel jobs in wilmington, de

Front Desk Agent

Front Desk Agent

Front Office Manager | Hotel Du Pont | Wilmington, DE |

Front Office Manager

Hotel Front Desk Night Auditor

Assistant Front Office Manager

Hotel Front Office Manager

Operations Supervisor | The Quoin Wilmington | PM Hotel Group

Night Auditor

Managing Director | The Quoin Hotel | Wilmington, DE

Assistant Front Office Manager-Embassy Suites Philadelphia Airport

Front Office Manager

On Call Front Desk Agent

Night Manager

Night Manager

Guest Service Agent

Front Desk Agent

Front Desk Manager

Guest Service Agent

Front Desk Supervisor

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