Top 195 Guest services manager Jobs in Wilmington, Nc

Dual Hotel General Manager
Tru by Hilton —Wilmington, NC
- Full-time
- Sales
- Inventory management
- 5 years
- Paid holidays
- Disability insurance
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Assistant General Manager
Schulte Hospitality Group —Wilmington, NC
- $115,000 - $125,000 a year
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
5d
Front Office Guest Services Manager
Hampton Inn Wilmington —Wilmington, NC
- 8 hour shift
- Writing skills
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Operations Manager
Element Wilmington —Wilmington, NC
- 8 hour shift
- Sales
- Writing skills
- English
- Paid holidays
- Health insurance
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HR Manager
Legends Global —Wilmington, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Guest Services Manager
Evolution Parking & Guest Services —Wilmington, NC
- Weekends as needed
- Mid-level
- Organizational skills
- Communication skills
- Opportunities for advancement
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9d
Front Desk Supervisor
Courtyard Carolina Beach Oceanfront —Carolina Beach, NC
- Full-time
- Management
- Mid-level
- Hotel
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Operations Manager @ Hampton Inn Eastwood
Summit Hospitality Incorporated —Wilmington, NC
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
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Operations Excellence Manager
Tailwind Deli News & Gifts Inc —Wilmington, NC
- $82,000 - $86,000 a year
- Weekends as needed
- Ability to walk for extended periods
- 3 years
- Ability to lift 50 pounds
- Flexible schedule
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21h
Front Desk Supervisor | ARRIVE Wilmington
ARRIVE by Palisociety —Wilmington, NC
- 8 hour shift
- Mid-level
- Residential
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Hotel Night Auditor / Guest Services Representative
CMC Hotels —Wilmington, NC
- Full-time
- Background check
- Reliable transportation
- Communication skills
- Paid holidays
- Disability insurance
Full-Time Administrative Assistant
Allegro Living, LLC —Wilmington, NC
- Full-time
- 18 years or older
- Word processing
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
6d
Assistant General Manager
Ruth's Chris Steak House —Wilmington, NC
- $65,000 - $75,000 a year
- Full-time
- No education required
- Mid-level
- In-person
- Paid training
- Disability insurance
Quick Apply
Restaurant General Manager Experienced Full Service Wilmington NC
New South Partners —Wilmington, NC
- $70,000 - $75,000 a year
- Full-time
- 5 years
- Cooking
- Analysis skills
- Paid training
- Relocation assistance
Quick Apply
Assistant General Manager (AGM)
Olivero —Wilmington, NC
- From $52,000 a year
- Full-time
- Bar
- Mid-level
- 3 years
- Paid training
- Health insurance
Quick Apply
Church Food Service Manager
Southport Trinity United Methodist Church —Southport, NC
- $25 - $28 an hour
- Part-time
- Background check
- Hospitality
- ServSafe
Quick Apply
2d
Restaurant Assistant Manager - 167
Burger King/Carrols Corp —Wilmington, NC
- $16 - $17 an hour
- Online Application
- Background check
- 18 years or older
- Mid-level
- Paid training
- Health insurance
Quick Apply
23h
Assistant Manager
Sonic Drive In —Wilmington, NC
- $14 - $18 an hour
- 8 hour shift
- Hospitality
- Customer service
- Restaurant management
- Paid training
- Health insurance
Quick Apply
Assistant Manager Hourly
Port City Java —Leland, NC
- $12 - $14 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
11d
KFC Restaurant General Manager
KFC —Wilmington, NC
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply

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Dual Hotel General Manager

Tru by Hilton -
Wilmington, NC

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program
Pet insurance

Qualifications

Hotel cost control
Customer communication
Sales revenue Forecasting
Hotel regulations compliance
Inventory management
Team leadership
Client inquiry handling
Managing hospitality teams
Leadership development
Team development
Mentoring
Managing property management budgets
Hotel and accommodations guest complaints handling
Hotel operations budget management
Property management

Full Job Description

Wilmington Market: Tru by Hilton and Tapestry

What Makes a McKibbon Dual Hotel General Manager?

This is a hands-on hospitality leadership role where the Dual Hotel General Manager oversees, guides and is responsible for overseeing the total operations of two hotel properties simultaneously, ensuring that both hotels run efficiently, deliver high-quality guest experiences, and meet financial and operational goals. Reporting to the Regional Vice President of Operations, the Dual Hotel General Manager is

responsible for maintaining the highest level of ethical leadership to lead the properties to achieve their business goals while embodying McKibbon’s Guiding Principles.

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

The Dual General Manager will be responsible for overall performance of the property’s, including (but not limited to) guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, sales, labor and associate satisfaction.
Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
You will ensure that both hotels are adequately staffed and that team members are well trained, motivated and aligned with the brand and company’s values to maximize revenue and reinforce superior service culture.
Responsible for maintaining compliance and remaining up to date on new initiatives for the brands and company.
You will ensure all daily administrative functions and accounting processes, and reporting are accurate and complete and oversee that cash management policies are upheld.
Ensure Bi-Weekly Payroll is accurate and submitted on time.
Complete Weekly and Monthly Forecasting and submit on time.
Inspect and oversee that safety and security standards are being upheld.
Monitor guest feedback and work on improving service quality in all operations.
Work closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are achieved.
You will function as the face of the hotel by being actively involved in the local community.
Attend, participate and at time lead weekly and monthly meetings at the hotel level and corporate level.
Oversee and conduct hiring, training, and onboarding of new employees.
Conduct performance reviews and provide constructive feedback to your direct reports and other associates.
Approve and ensure employee schedules are completed for adequate staffing levels.
Ensure proper documentation and reporting of guest and associate incidents or accidents.
Monitor and evaluate hotel performance, ensuring both properties meet or exceed revenue and guest satisfaction targets.
Develop and manage budgets for both hotels, ensuring profitability and cost control in conjunction with your RVP.
Analyze financial reports for both properties, identifying areas for improvement and implementing corrective actions as needed.
Maximize revenue by working with the revenue generation team through strategic pricing, promotions and packages by analyzing market trends and competitive positioning to ensure both hotels remain competitive and meet goals.
Lead both hotels during emergencies, handling situations such as natural disasters, security concerns or significant guest incidents.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements

Associates/Bachelor’s Degree
5 years’ minimum experience in a hotel General Manager role, preferably minimum one year in a multi-unit capacity.
Experience with major hotel brands like Marriott, Hilton, Hyatt or Hyatt (highly desired)
The skills and experience to lead a team to consistently deliver exceptional guest service.
Knowledge of local and state compliance laws
The ability to implement McKibbon procedures as they relate to cost control and inventory management.
Ability to ensure that hotel policies and brand standards are consistently followed.
Excellent communication and problem-solving skills both written and oral
Ability to develop the leadership qualities of all staff.
Maintain positive relationships with the management company, property owners, vendors, and clients.
Ability to work under pressure and handle multiple tasks.
Strong financial knowledge and experience managing hotel budgets, forecasting and revenue generation.
Must be able to work independently and simultaneously manage multiple tasks.
Strong organization and presentation skills.
Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Must excel in high-pressure, fast-paced environments.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance

Financial & Occupational Wellness: All Associates

Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Quick Apply

Refine Your Search

guest services manager jobs in wilmington, nc

Dual Hotel General Manager

Assistant General Manager

Front Office Guest Services Manager

Operations Manager

HR Manager

Guest Services Manager

Front Desk Supervisor

Operations Manager @ Hampton Inn Eastwood

Operations Excellence Manager

Front Desk Supervisor | ARRIVE Wilmington

Hotel Night Auditor / Guest Services Representative

Full-Time Administrative Assistant

Assistant General Manager

Restaurant General Manager Experienced Full Service Wilmington NC

Assistant General Manager (AGM)

Church Food Service Manager

Restaurant Assistant Manager - 167

Assistant Manager

Assistant Manager Hourly

KFC Restaurant General Manager

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