Entry-Level Retail & E-Commerce Associate
Hinno Valley by Hempire Innovations Dispensary
Wilmington, NC
Part-Time | Starting at $14/hour + Tips | Paid Training | Approximately 15 to 25 Hours Per Week | Looking for someone willing to work evenings on weekdays and weekend shifts
Our Business Hours are Monday-Saturday: 12 PM-8:30 PM; Sunday: 2 PM-8:30PM | You MUST be able to work within our business hours, we have adjusted them precisely based on store-traffic since we opened our brick & mortar in February 2026.
About the Position
This is an entry-level position with paid training, but entry-level describes the experience required to apply, not the level of effort expected once you are here.
You do not need previous dispensary, Shopify, e-commerce, fulfillment, packaging, design, or shipping experience. We will train you on the systems and processes you need to do the job.
What we are looking for is someone who wants to learn, work, and develop professionally.
This is not a passive retail position where you learn the register, wait for customers, and do the same thing every shift.
Our Wilmington location is a retail store and the operating center for our e-commerce business. Online orders, local delivery orders, nationwide shipping, product packaging, inventory, customer support, and other business operations are handled from the same location.
All of this work is performed in person during your shifts at our Wilmington location. This is not a remote position.
During a shift, you might help a customer, prepare an online order, package products, update inventory in Shopify, create something in Canva, check a Google Sheet, prepare a shipment, print product labels, or stage a local delivery order.
You are not expected to know how to do all of that when you start.
You are expected to learn.
We will provide training, answer questions, and give you opportunities to practice. As you gain experience, we expect you to become more confident, capable, accurate, and independent.
What You Will DoRetail & Customer Service
You will learn our products and day-to-day retail operations.
Your responsibilities will include:
- Greeting and assisting customers
- Learning our products and helping customers understand their options
- Answering product questions responsibly
- Operating our point-of-sale system
- Handling cash and card transactions accurately
- Verifying customer age when required
- Preparing customer pickup orders
- Restocking products and displays
- Keeping the retail area clean, organized, and presentable
Previous hemp or dispensary experience is not required.
We will train you on our products, store procedures, and how we communicate with customers.
We focus on being helpful and informative. We do not pressure customers into purchases or make medical or exaggerated product claims.
Online Orders, Delivery & Shipping
A significant part of our business happens online.
You will help prepare orders for:
- Store pickup
- Local same-day delivery
- Nationwide shipping
You will learn how to:
- Pull the correct products for each order
- Verify products and quantities
- Prepare pickup orders
- Prepare and stage local delivery orders
- Pack shipments neatly and securely
- Print shipping labels
- Update order and fulfillment information
- Organize completed orders
- Check orders for accuracy before they leave
- Keep the fulfillment area organized
Accuracy matters. Sending the wrong product, quantity, or package creates a problem for the customer and for the business.
We will teach you our process. Once you know the process, we expect you to follow it carefully.
Shopify & E-Commerce
Shopify powers our online store and is part of our everyday operation.
You do not need previous Shopify experience.
We will train you to use it.
As you develop, you may learn how to:
- View and process online orders
- Update inventory
- Update product information
- Work with product variants
- Upload product images
- Update collections
- Make basic storefront updates
- Review customer information
- Manage fulfillment information
- Check the storefront for accuracy
There is no coding requirement for this position.
We are not hiring a programmer or web developer.
We are looking for someone who is comfortable using a computer and willing to become proficient with the technology used to operate a modern retail and e-commerce business.
Canva & Design
We use Canva for many of our everyday design needs.
As you are trained, you may help create or update:
- Product labels
- Product images
- Website graphics
- Store signage
- Packaging materials
- Promotional graphics
- Other business materials
You do not need to be a graphic designer.
Previous Canva experience is helpful, but it is not required.
If you have never used Canva before, we can teach you how we use it.
AI Tools
AI tools are part of our normal business workflow.
We currently use:
We use these tools for research, writing, organizing information, product content, customer communication, brainstorming, and improving repetitive workflows.
You do not need previous professional experience with AI tools.
We will show you how we use them.
What matters is that you are willing to learn how to use new technology effectively rather than avoiding it because it is unfamiliar.
Google Sheets & Google Docs
We use Google Sheets and Google Docs throughout the business.
You may use them for:
- Inventory counts
- Product information
- Packaging quantities
- Checklists
- Internal documents
- Procedures
- Order information
- Basic record keeping
You do not need advanced spreadsheet knowledge.
We will teach you the specific functions required for your responsibilities.
Product Packaging & Labeling
We package our own branded products at our Wilmington location.
You will be trained to help with:
- Preparing products for sale
- Packaging different product quantities and sizes
- Counting products accurately
- Applying product labels
- Printing labels
- Matching the correct label to the correct product
- Organizing finished inventory
- Organizing packaging materials
- Checking completed products for accuracy
Previous production, packaging, or labeling experience is not required.
Attention to detail is required.
We will teach you how to do the work. We expect you to care about doing it correctly.
Inventory & Daily Operations
Everyone on our team contributes to keeping the operation running.
You will help with:
- Restocking
- Inventory counts
- Organizing products
- Receiving and organizing supplies
- Preparing packaging materials
- Cleaning work areas
- Opening and closing tasks
- General store organization
There is rarely a point where there is nothing productive to do.
When customer traffic is slower, that time is used for online orders, packaging, inventory, Shopify work, Canva projects, spreadsheets, organization, cleaning, and other business tasks.
You will not be expected to recognize everything that needs attention on your first day.
That awareness develops as you learn the business.
Over time, however, we want you to become someone who can recognize what needs to be done and take action without waiting for someone to assign every individual task.
Customer Support
As you become familiar with our products and systems, we will train you to answer basic customer questions through our approved communication channels.
Common questions involve:
- Order status
- Pickup
- Local delivery
- Shipping
- Tracking
- Product availability
We will teach you what you can handle yourself and what should be passed to management.
Local Same-Day Delivery
Local same-day delivery is part of our daily business operations.
Store associates help prepare and coordinate these orders. When necessary, store associates may also complete local deliveries using their own vehicle.
Having your own reliable vehicle is required for this position.
This is not primarily a delivery-driver position. Your main role is working at our Wilmington location across retail, e-commerce, fulfillment, packaging, inventory, customer service, and other store operations.
However, while our delivery operation is transitioning, you must be capable of covering a local delivery when required.
When you complete an approved delivery:
- Mileage is reimbursed
- Delivery tips are yours
- You will use your own vehicle
- You will follow our delivery and customer verification procedures
We are developing our own delivery platform to transition more of the driving portion of local delivery to independent 1099 delivery drivers.
As that network grows, store associates will spend less time completing deliveries themselves while continuing to prepare and coordinate delivery orders from the store.
Transportation Requirements
Because store associates may need to cover local deliveries, your own reliable vehicle is a requirement for this position.
You must have:
- Your own reliable vehicle
- A valid driver's license
- Current vehicle registration
- Current auto insurance
- A working smartphone with reliable service
Your driver's license, registration, and insurance must remain current if you are responsible for delivery coverage.
Simply having a way to get to work is not sufficient. You need to have a reliable vehicle available during your shift when delivery coverage is required.
Entry-Level Does Not Mean Easy
We want to be clear about what entry-level means here.
It means we are willing to hire someone without previous experience and train them.
It does not mean the job requires little effort.
There are multiple parts of this business operating at the same time. You will be learning different systems, products, procedures, and responsibilities.
Some things will feel unfamiliar at first.
That is expected.
You may have never processed an e-commerce order, worked in Shopify, created something in Canva, prepared a shipment, printed a product label, managed inventory, or used AI tools professionally.
That is okay.
You can learn.
What matters to us is what happens after you are shown something.
We expect you to pay attention, practice, ask questions when you need help, apply feedback, and gradually become capable of handling the responsibility yourself.
We are not looking for someone who already knows everything.
We are looking for someone who wants to become good at things they do not know yet.
Your Professional Potential
One quality we care about is how you approach things you have never done before.
"I haven't learned how to do that yet" is completely fine.
Deciding that you are simply not capable of learning something before giving yourself a real opportunity to learn it is not the mindset we are looking for.
You do not need to consider yourself a technology expert.
You do need to be willing to become more comfortable with technology.
You do not need to already be good at Shopify.
You need to be willing to learn Shopify.
The same applies to Canva, Google Sheets, Google Docs, ChatGPT, Claude, Perplexity, our POS, shipping systems, label software, inventory processes, and the other tools you will encounter here.
We do not expect everyone to become equally strong at everything.
You may discover that you are especially good with customers. You may become great at packaging and inventory. You might discover that you enjoy e-commerce, design, organization, or technology more than you expected.
We want to give you the opportunity to find that out.
Do not disqualify yourself simply because something in this description is something you have never done before.
Our Work Environment
We work hard to maintain a positive, respectful, and supportive work environment.
We want people to enjoy coming to work, feel comfortable asking questions, and know that they will be treated with respect.
Nobody is expected to magically know something they have never been taught.
Questions are encouraged.
Honest mistakes happen while people are learning. When they do, the goal is to understand what happened, correct it, and learn from it.
At the same time, a positive workplace does not require lowering expectations.
We believe people do their best work when they are supported and challenged to improve.
We will provide training, tools, feedback, and opportunities to develop. In return, we expect effort, accountability, attention, and progress.
We do not expect you to be great at everything on your first day.
We do expect you to want to become better than you were on your first day.
As you become more capable, you will be trusted with more independence and responsibility.
We do not believe in unnecessary micromanagement. The goal is to train people well enough that they can confidently handle their responsibilities without someone constantly standing over them.
Support goes both ways. We are willing to invest in people who are willing to invest in themselves.
What We Are Looking For
We are primarily looking for someone who is:
- Dependable and punctual
- Friendly and comfortable interacting with customers
- Comfortable using a computer
- Curious and willing to learn
- Open to unfamiliar software and technology
- Detail-oriented
- Comfortable asking questions
- Able to accept and apply feedback
- Able to follow established procedures
- Willing to handle different types of work
- Able to stay productive during slower customer periods
- Interested in developing new skills
- Comfortable working with hemp-derived cannabinoid products
- Interested in becoming more capable and independent over time
We do not expect perfection.
We expect effort, reliability, attention, accountability, and improvement.
Requirements
- Must be 21 years of age or older
- Comfortable with basic computer use
- Willing and able to learn new software and systems
- Available for some evening and weekend shifts
- Some availability for daytime shifts
- Your own reliable vehicle
- Valid driver's license
- Current vehicle registration
- Current auto insurance
- Working smartphone with reliable service
- Dependable and punctual
- Comfortable interacting with customers
- Able to follow company procedures
- Comfortable working with hemp-derived cannabinoid products
- Able to work independently on familiar responsibilities after being trained
No previous Shopify experience is required.
No previous e-commerce experience is required.
No previous hemp or dispensary experience is required.
No coding experience is required.
Helpful Experience, But Not Required
If you already have experience with any of the following, that is helpful:
- Retail
- Customer service
- Shopify
- E-commerce
- Point-of-sale systems
- Shipping or fulfillment
- Inventory
- Packaging or labeling
- Canva
- Google Sheets
- Google Docs
- ChatGPT
- Claude
- Perplexity
- Product photography
- Content creation
- Dispensary or smoke-shop environments
None of these are required to apply.
We are hiring someone we can train.
We would rather find someone dependable, curious, and willing to learn than require applicants to already know every system we use.
Pay & Schedule
Starting pay: From $13/hour + tips
This is a part-time position, typically around 15 to 25 hours per week.
Schedules may include evenings, weekends, daytime shifts, and packaging or inventory days.
We will discuss your availability during the hiring process.
Mileage is reimbursed for approved local deliveries, and delivery tips are yours.
What You Can Learn Here
One of the biggest advantages of this position is the range of practical experience available to you.
Over time, you can gain hands-on experience with:
- Retail operations
- Customer service
- Shopify
- E-commerce
- Online order fulfillment
- Local delivery operations
- Nationwide shipping
- Inventory management
- Product packaging
- Product labeling
- Canva
- Google Sheets
- Google Docs
- ChatGPT
- Claude
- Perplexity
- Customer support
- Small-business operations
You are not expected to master everything.
As you gain experience, you may discover an area where you are particularly strong.
If you do, we want to give you opportunities to develop that skill and take greater ownership of it.
Opportunity to Grow
We are a small, growing company.
That creates opportunities for capable people to take on more as they develop.
You might start by helping customers, fulfilling orders, packaging products, and learning our systems. Over time, you might become particularly strong at Shopify, inventory, fulfillment, packaging, design, customer service, or another part of the operation.
Strong employees may have opportunities for:
- Additional hours
- Increased pay based on performance and responsibilities
- Greater independence
- Additional responsibilities
- Training new employees
- Taking ownership of specific operational areas
- Advancement into more senior positions as the company grows
We would rather develop capable people who already understand our business than constantly hire from outside.
Working in the Hemp Industry
We operate in the hemp-derived cannabinoid industry.
Previous industry knowledge is not required.
We will train you on our products, procedures, and expectations.
Employees are expected to follow company procedures involving:
- Age verification
- Customer privacy
- Product handling
- Packaging and labeling
- Responsible customer communication
- Confidential business information
We do not make medical claims, exaggerate what products do, or pressure customers into purchases.
Accuracy, responsibility, discretion, and following procedures matter.
Who Should Apply?
This position is designed for someone who may be early in their career but wants to develop beyond a basic retail role.
You may be a good fit if you are:
- Entering the workforce
- Building professional experience
- Interested in e-commerce
- Interested in technology
- Curious about how businesses operate
- Someone who enjoys learning
- Comfortable working with customers
- Interested in working with a small team
- Looking for practical skills you can carry into future positions
- Someone who enjoys having different responsibilities
- Someone who wants to become more capable over time
You do not need an impressive resume.
You do not need to already know Shopify.
You do not need to already know Canva.
You do not need to already know ChatGPT, Claude, or Perplexity.
You do not need previous e-commerce experience.
You do not need coding experience.
You do not need previous hemp-industry experience.
We can train you on skills. What we cannot provide for you is the desire to learn them.
If you are dependable, curious, willing to work, and interested in developing professionally, we want to hear from you.
How to Apply
Apply through Indeed with your resume and current availability.
Please tell us:
- Your general availability
- Your evening and weekend availability
- Whether you can work some daytime shifts
- Any previous work experience you have
- Any computer programs or apps you are already comfortable using
- Whether you have used Shopify, Canva, Google Sheets, Google Docs, ChatGPT, Claude, or Perplexity before
- Something you have learned, taught yourself, or became better at over time
- Confirmation that you have your own reliable vehicle, a valid driver's license, current vehicle registration, current auto insurance, and a working smartphone
Do not skip applying simply because you have not used some of the software mentioned in this posting.
This is an entry-level position with paid training, but it is a position for someone who wants to learn, contribute, and grow.
Pay: From $14.00 per hour
Benefits:
Application Question(s):
- This job requires efficiently using software every shift: Shopify, POS, shipping platforms, design software, label printing, and AI tools. List every program you are comfortable with, then name one you taught yourself and how you learned it.
- This position starts around 15 to 25 hours per week and grows as our delivery and shipping volume increases. Are you comfortable starting with a lighter schedule?
- This is a small company where roles are not narrowly defined and you will be asked to do things outside your job description. Tell us about something you built, ran, fixed, or taught yourself. It does not have to be from a job.
- There is no downtime in this role. When the store is slow, you are expected to find productive work without being assigned it. Tell us what you did during slow periods at your last job.
- Do you reside in Wilmington, NC. If not, where do you live?
- What is your availability? Please provide this in detail we are open 7 days a week.
- Acknowledge that we do not provide company vehicles for deliveries and errands. You will be utilizing your personal vehicle when necessary. We do provide some reimbursements and are working on outsourcing our delivery not too long from now.
- Occasional local deliveries are covered using your own car. Do you have a reliable vehicle, a valid driver's license, current registration, and current auto insurance?
Ability to Commute:
- Wilmington, NC 28401 (Required)
Work Location: In person
