This Isn’t Just a Front Desk Job. It’s a Critical Role in Creating a Gold Standard Client Experience.
Whether a client is calling for the first time, arriving for physical therapy, or checking in for a training session, you will help shape how they feel about their entire experience.
At Change the Game Performance, we are looking for a friendly, organized, and proactive Experienced Patient Care Coordinator with healthcare front-office experience who can help clients feel welcomed, supported, and confident from their very first interaction.
This is an active, patient-facing front office role, not a position where you will remain seated behind a desk throughout your shift.
As a Patient Care Coordinator, you will interact with clients throughout the clinic, support our physical therapy and sports performance teams, follow up with prospective clients, help maintain an organized facility, and make sure every person who walks through our doors receives the Gold Standard experience we are known for.
We are specifically looking for candidates who already have experience working in a physical therapy, chiropractic, medical, dental, or similar healthcare environment.
If you have that experience, enjoy helping people, thrive in a fast-paced setting, and are looking for an opportunity to grow with a practice long-term, we really want to meet you.
Schedule
- Monday through Friday
- Approximately 25-30 hours per week
- Start time: 12:00 PM
- End times vary between approximately 5:00 PM and 6:15 PM, depending on the day
- On-site position in Wilmington, North Carolina
- Opportunity for the role to grow in the future
Why This Role Matters
With your experience, you know that as a Patient Care Coordinator, you will be one of the first people our clients interact with and one of the people they rely on throughout their experience with us.
From answering questions and scheduling appointments to welcoming clients, following up with prospective patients, supporting the team, and helping the clinic run smoothly, your work directly impacts our clients, clinicians, coaches, and the continued growth of the practice.
Our team values initiative, teamwork, communication, and continuous improvement. Every team member plays an important role in helping us deliver exceptional rehab and sports performance services.
What You’ll Do
Front Desk and Client Experience
- Welcome clients and assist with check-in and check-out
- Create a friendly, professional, and organized front-office experience
- Answer incoming phone calls with warmth, confidence, and professionalism
- Respond to client questions and provide clear next steps
- Communicate effectively with athletes, families, physical therapy patients, and training clients
- Stay engaged with clients and activity throughout the clinic rather than remaining behind the front desk for the entire shift
Scheduling and Client Communication
- Schedule, confirm, and update appointments
- Help maintain an organized and productive clinic schedule
- Follow up with clients regarding appointments, scheduling needs, and outstanding communication
- Support efforts to reduce cancellations and keep clients engaged in their plan of care
- Lead Follow-Up and Appointment Conversion
- Respond promptly to prospective client inquiries by phone and email
- Follow up with new leads and help convert inquiries into scheduled appointments
- Clearly communicate the value of our physical therapy and sports performance services
- Participate in training designed to strengthen phone communication and lead-conversion skills
Administrative and Technology Support
- Enter and update client information accurately
- Work within our EMR, scheduling, phone, and communication systems
- Use Google Workspace to support daily administrative responsibilities
- Learn and confidently use platforms such as Prompt, DialPad, and GHL
- Maintain accurate, organized, and up-to-date client information
Clinic and Team Support
- Communicate with the physical therapy, sports performance, and operations teams throughout the day
- Provide administrative support as directed by the Front Office Lead or Operations Manager
- Assist with light cleaning and facility upkeep to maintain our Gold Standard environment
- Move throughout the clinic as needed to support clients and the team
- Take initiative when something needs attention rather than waiting to be asked
Requirements to apply:
- Haveat least one year of healthcare or medical front-office experience
- Have worked in a physical therapy, chiropractic, medical, dental, or similar healthcare office
- Understand the importance of providing an exceptional patient and client experience
- Are comfortable answering phones and communicating with prospective clients
- Have experience scheduling appointments and managing multiple calendars
- Are comfortable using an EMR and learning new technology
- Are confident using Google Workspace
- Can manage multiple systems and priorities without losing attention to detail
- Communicate with warmth, professionalism, and confidence
- Are proactive, dependable, organized, and comfortable taking initiative
- Enjoy being part of an active, hands-on, client-facing environment
- Are comfortable assisting with light facility upkeep
- Want to contribute to the success of the entire team
- Are looking for an opportunity to grow with the practice long-term
Previous physical therapy office experience is a major advantage over other specialties because familiarity with treatment and clinic operations will be valuable. However, candidates with strong experience in another healthcare environment will also be considered.
We are specifically looking for an Experienced Patient Care Coordinator who can bring an existing understanding of healthcare front-office operations while continuing to grow within our practice.
What You’ll Receive
- $18-$19 per hour based on experience
- Consistent Monday-Friday afternoon schedule
- Approximately 25-30 hours per week
- No weekend schedule
- Training and professional development
- Employee discounts
- Free use of our state-of-the-art gym and training facility during approved off-hours
- Team events and opportunities to grow with the organization
- A positive, active, and purpose-driven work environment
- The opportunity to become an important part of a close-knit, high-performing team
Why Join Change the Game Performance?
At Change the Game Performance, we help people achieve more in rehabilitation, sports performance, training, and life.
We are looking for an Experienced Patient Care Coordinator who wants to do more than simply complete front desk tasks.
We want a team member who notices what needs to be done, supports the people around them, enjoys interacting with clients throughout the clinic, and takes pride in delivering an exceptional client experience.
Most importantly, we are looking for someone who wants to become a valuable long-term part of the team and grow alongside the practice.
Our core values guide everything we do:
Community
We support our athletes, clients, patients, and team members like family.
Teamwork
We communicate, collaborate, and support one another to create the best experience possible.
Game Changer
We strive for excellence, take initiative, and work every day to set the Gold Standard in rehab and sports performance.
This is an opportunity to join a growing practice where your effort will be noticed, your contribution will matter, and you will have the opportunity to grow alongside the team.
We are scheduling interviews now and moving quickly.
Apply today to become our next Experienced Patient Care Coordinator and help us continue changing the game for every person who walks through our doors.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Application Question(s):
- Do you have at least 1 year front-office experience in a physical therapy, chiropractic, medical, dental, or other healthcare setting?
- Please briefly describe your experience working front office in a healthcare setting:
- Are you familiar working with EMR/EHR systems and scheduling platforms?
- Briefly describe the healthcare administrative systems have you used:
- Do you have at least 1 experience verifying patient insurance benefits, reviewing coverage, or communicating insurance-related information to patients?
- Briefly describe your experience working with insurance verification, benefits, authorizations, or other insurance-related responsibilities:
- Do you have at least 1 years experience contacting potential patients, following up with patient inquiries and scheduling them into consultations/evaluations etc.?
- Briefly describe your experience working with prospective patients and leads/scheduling:
- Are you available to work onsite Monday through Friday beginning at 12:00 PM and ending between approximately 5:00 PM and 6:15 PM, depending on the day?
- This is an active, patient-facing role that includes moving throughout the clinic and assisting with light facility upkeep. Are you comfortable with those responsibilities?
- Are you looking for a position where you can grow with the practice long-term?
Work Location: In person
