Top 16 Reservation agent Jobs in Wilmington, Nc

Guest Service Agent
WILMINGTON CONVENTION HOTEL LLC —Wilmington, NC
- Part-time
- Writing skills
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
INNKEEPER PROPERTIES INC —Wilmington, NC
- Part-time
- Background check
- Computer literacy
- Hotel
Quick Apply
PBX Operator
WILMINGTON CONVENTION HOTEL LLC —Wilmington, NC
- Part-time
- Computer literacy
- No experience needed
- High school diploma or GED
Quick Apply
Front Desk Agent
Spring Hill Suites by Marriott Wilmington Wrightsville Beach —Wilmington, NC
- From $15 an hour
- Part-time
- 18 years or older
- Hotel
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
11d
Project Assistant
Troutman Pepper Locke —Wilmington, NC
- $43,000 - $63,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Front Desk Agent
TPG Hotels & Resorts —Wilmington, NC
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
12d
Front Desk Clerk
Meyer Jabara Hotels —Wilmington, NC
- Full-time
- English
- Hotel
- Accounting
Quick Apply
Front Desk Agent at the Hampton Inn University Area
Summit Hospitality Incorporated —Wilmington, NC
- Weekends as needed
- 18 years or older
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Holiday Inn Express and Suites —Bolivia, NC
- $9 - $12 an hour
- Part-time
- Bilingual
- Hotel
- In-person
Quick Apply
Front Desk Supervisor
Courtyard Carolina Beach Oceanfront —Carolina Beach, NC
- Full-time
- Management
- Mid-level
- Hotel
Quick Apply
Hotel Front Desk Agent
Sleep Inn —Wilmington, NC
- From $13.50 an hour
- Part-time
- Inventory management
- Hotel
- Accounting
- Employee discount
Quick Apply
2d
Front Desk Associate
Hampton Inn & Suites Southport —Southport, NC
- From $15 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Paid time off
- Employee discount
Quick Apply
10d

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Coordinate your own work travel plans by doing the reservation, follow up, expense claim and financial review. Frequency: 40 hours per week*.
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3d
Group Air Agent - Dedicated
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reservation agent jobs near wilmington, nc

Guest Service Agent

WILMINGTON CONVENTION HOTEL LLC
Wilmington, NC

Quick Apply

Job Details

Part-time | Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Flexible schedule

Qualifications

Computer operation
Customer communication
Writing skills
English
De-escalation techniques
High school diploma or GED
Math
Quality data entry
Customer data entry

Full Job Description

SUMMARY

The Guest Service Agent is responsible for:

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay.
Provides information regarding hotel facilities and guest accommodations

JOB RESPONSIBILITIES

The Guest Service Agent's primary responsibilities will include:

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
Complete the registration process by obtaining data from the guest and/or reservations print out.
Input information via computer or through a manual process.
Confirm pertinent information, including number of guests and dates of stay.
Confirm room rate visually, do not announce it. Select room in accordance to the guest's needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc.
Provide folders containing room keys, non-verbally confirming the room number.
Complete reservation requests utilizing similar format as check in process.
Verify and imprint credit cards for authorization using electronic acceptance methods
Handle cash, make change and balance an assigned house bank.
Accept and record vouchers, travelers’ checks, and other forms of payment.
Convert foreign currency at current posted rates
Perform accurate, moderately complex arithmetic functions using a calculator
Post charges to guest rooms and house accounts using the computer or manual system.
Answer the telephone, within three rings. Use your name when answering; speak clearly and in a pleasant tone of voice.
Take and deliver accurate and timely guest messages, either manually or via the computer system.
Deliver mail, small packages and facsimiles for customers as requested
Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency
Investigate guest complaints thoroughly. Listen carefully, apologize for the problem and offer assistance to resolve it. If after offering alternatives, the problem has not been resolved to the guest's satisfaction, obtain assistance from a supervisor or manager.
Summon front service/bell assistance to escort guests to their rooms as appropriate.
Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order.
Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer
Report suspicious persons or activity to a supervisor immediately
Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies

REQUIRED SKILLS AND ABILITY

Handle guest registration and room assignments, accommodating special requests whenever possible.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand for long periods of time.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.

REQUIRED EDUCATION AND EXPERIENCE

Education – High school diploma required

Experience –

Prior hospitality experience preferred.
OnQ experience preferred.

Job Types: Full-time, Part-time

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Customer service: 1 year (Preferred)
Front desk: 1 year (Preferred)
OnQ: 1 year (Preferred)

Ability to Commute:

Wilmington, NC 28401 (Required)

Work Location: In person

Quick Apply

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reservation agent jobs in wilmington, nc

Guest Service Agent

Guest Service Agent

PBX Operator

Front Desk Agent

Project Assistant

Front Desk Agent

Front Desk Clerk

Front Desk Agent at the Hampton Inn University Area

Front Desk Agent

Front Desk Supervisor

Hotel Front Desk Agent

Front Desk Associate

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