Top 10 Surgical coordinator Jobs in Wilmington, Nc

Refractive Surgical Coordinator
Wilmington Eye —Wilmington, NC
- Weekends as needed
- Bilingual
- Surgery
- Mid-level
Quick Apply
5d
HOME CARE LPN OFFICE NURSE
Liberty Health —Wilmington, NC
- Full-time
- CPR Certification
- Nursing
- BLS Certification
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Oral Surgery Patient Coordinator
Riccobene Associates Family Dentistry —Leland, NC
- Full-time
- Background check
- Dental office
- Surgery
- Disability insurance
- Health insurance
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4d
HOME CARE REGISTERED NURSE
Liberty Health —Wilmington, NC
- Per diem
- CPR Certification
- Nursing
- RN License
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HOSPICE LICENSED PRACTICAL NURSE
Liberty Health —Wilmington, NC
- Full-time
- CPR Certification
- Nursing
- BLS Certification
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Refractive Surgical Coordinator

Wilmington Eye -
Wilmington, NC

Quick Apply

Job Details

Full-time
5 days ago

Qualifications

High school diploma or GED

Full Job Description

Job Title

Refractive Coordinator / Surgical Counselor

Position Summary

The Refractive Coordinator serves as the primary point of contact for prospective and existing refractive surgery patients. This role focuses on patient education, relationship building, consultation scheduling, and conversion of leads into surgical bookings for procedures such as LASIK, PRK, refractive lens exchange (RLE), and premium cataract services.

The ideal candidate combines exceptional customer service and consultative sales skills with the ability to guide patients confidently through the surgical decision-making process.

Key Responsibilities

Sales & Patient Conversion

Respond to inbound leads, inquiries, and consultation requests promptly, generally within 6 hours unless the requests arrive after hours, on the weekend or when you are OOO.
Conduct consultative conversations with prospective patients regarding refractive surgery options.
Build rapport and establish trust to increase consultation-to-surgery conversion rates.
Explain pricing, financing, promotional offers, and package options.
Follow up consistently with undecided patients using phone, text, email, and CRM systems.
Meet or exceed monthly consultation and surgical booking goals.
Track lead sources, conversion metrics, and sales performance.

Patient Coordination

Schedule consultations, diagnostic pre-appointments, and surgery dates with urgency.
Guide patients through the non-clinical aspects of the surgical journey.
Ensure completion of paperwork, financing applications, and scheduling requirements.
Coordinate with clinical and surgical teams to optimize patient flow and experience.
Maintain ongoing communication before and after procedures to support satisfaction and retention. Touch points should generally be within 6 hours of the initial contact, then once a week until patient decides to book apt. Once between consult and surgery date. Then twice post-surgery.

Customer Experience

Deliver a high-end concierge-style patient experience.
Address patient concerns professionally and empathetically.
Maintain confidentiality and professionalism in all patient interactions.
Conduct patient reviews, referrals, and word-of-mouth marketing initiatives.

Administrative Duties

Routine in person liaison with OD practices in New Hanover, Pender, Brunswick, Duplin, Onslow, Pender Counties and other areas as needed.
Maintain accurate records in EMR/CRM systems.
Prepare daily reports and track KPIs related to consultations and bookings.
Organize marketing events, seminars, and community outreach initiatives.
Collaborate with management on sales strategies and patient engagement efforts.

Qualifications

High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
2+ years of experience in sales, patient coordination, medical aesthetics, ophthalmology, optometry, or elective healthcare preferred.
Proven ability to meet sales or conversion goals.
Strong communication, interpersonal, and organizational skills.
Must be energetic and a self-starter and be able to work independently and within groups
Comfortable discussing pricing and financing options.
Experience with CRM systems and scheduling software preferred.
Ability to multitask in a fast-paced environment.

Preferred Experience

Refractive surgery, ophthalmology, optometry, cosmetic surgery, med spa, or elective medical sales experience.
Knowledge of LASIK, PRK, cataract surgery, or premium lenses.
Experience in consultative or relationship-based sales environments.
Bilingual candidates are a plus.

Key Competencies

Consultative selling
Relationship management
Patient education
Emotional intelligence
Communication and persuasion
Time management
Goal orientation
Professionalism and discretion

Compensation

Base salary plus commission/bonus opportunities tied to surgical bookings and conversion metrics.
Potential incentives for monthly and quarterly performance goals.

Performance Metrics

Lead response time
Consultation booking rate
Consultation-to-surgery conversion percentage
Monthly surgical volume
Revenue generated from refractive services
Patient satisfaction scores

Work Environment

Medical office or refractive surgery center
May require occasional evenings or weekends for seminars/events
Frequent travel required primarily around the Southeast NC and into SC.

Quick Apply

Refine Your Search

surgical coordinator jobs in wilmington, nc

Refractive Surgical Coordinator

HOME CARE LPN OFFICE NURSE

Oral Surgery Patient Coordinator

HOME CARE REGISTERED NURSE

HOSPICE LICENSED PRACTICAL NURSE

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