Agency
Dept of Natural and Cultural Resources
Division
Battleship
Job Classification Title
Administrative Specialist I (S)
Position Number
60084079
Grade
NC08
About Us
The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team.
Description of Work
The primary purpose of this position is to provide responsible and skilled supervision in directing all day-to-day facets of Admissions operations and the Ship's Store, under the supervision of the Director of Retail Sales. The Sales Supervisor provides problem resolution for ticket-buying customers, special admissions, and groups. Responsibilities include daily operation of the Ship's Store and Admissions, including personnel management, cash management, customer service, and any other requirements that impact store and admissions operations.
Key Responsibilities include but are not limited to:
- Staff Supervision: Lead, train, and direct daily sales personnel handling retail merchandising, ticket sales, and admissions check-ins.
- POS & Cash Management: Operate Counterpoint POS terminals, approve overrides, balance cash drawers, and generate daily sales reports.
- Merchandise Oversight: Supervise stock receiving, merchandise displays, price tagging, damage checks, and conduct monthly inventory audits.
- Guest Relations: Deliver high-standard customer service, assist visitors with inquiries, and resolve customer complaints with tact and professionalism.
- Daily Facility Operations: Manage opening and closing procedures for the ship's store and Admissions
- Policy & Safety Enforcement: Ensure staff adherence to rules, state standards, and site operational policies.
- Cross-Department Liaison: Collaborate with other departments, external vendors, and management to maintain smooth visitor operations
Knowledge Skills and Abilities/Management Preferences
Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.
Recruitment Range: $39,244.00 - $45,000.00
To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.
Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:
Advanced POS & retail management software experience
Visual merchandising experience
Inventory control
Conflict resolution & customer de-escalation
Staff training & supervisory leadership
Position/Physical Requirements
Must be available to work the schedule of Monday -Friday 8:00am - 5:00pm with occasional weekends and holiday required as needed.
Must be able to perform moderate physical activity, including handling objects up to 50 lbs with or without reasonable accommodation, and standing/walking for extended periods during high visitation days.
*THIS IS AN ANTICIPATED VACANCY*
This position is located at:
1 Battleship Rd. NE
Wilmington, NC 28401
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma
AND
two years of related administrative experience;
OR
equivalent combination of education and experience.
Section/Unit Description
The revenue-producing guest relations unit of the Battleship, managing admissions, retail sales, group sales, and onsite Battleship Steel store purchases. Serves over 200,000 visitors annually and generates the major portion of operating funds for the Battleship.
Division Description
The Battleship North Carolina Memorial serves as the State’s memorial to those North Carolinians who served and died in WWII, as well as a tribute to all veterans past and present. In addition, the Battleship Memorial serves as an attraction and a center of education for all levels of students. https://battleshipnc.com/
Supplemental and Contact Information
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.
We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
- Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
- Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.
- Be sure to complete the application in full . Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date .
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.
Veteran’s and National Guard Preference
Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Employment Eligibility
It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
CONTACT INFORMATION:
N.C. Department of Natural and Cultural Resources
Division of Human Resources
109 E. Jones Street, Raleigh, NC 27601
Phone: 919-814-6670
EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Mary McClintock
Email:
[email protected]
