SERVICE AREA: Child Development & Family Services
PROGRAM: PHLpreK
ROLE TYPE: Full-Time
JOB OVERVIEW:
The PHLpreK Continuous Quality Improvement (CQI) Coordinator coordinates engagement and targeted support between and with the Quality Support Center (QSC), the Intermediary, Early Learning Resource Center (ELRC), and other early childhood system quality supports related to compliance escalation (e.g., quality improvement plans and corrective action plans), new provider onboarding, growth providers (<STAR 3), and grievance follow-up and investigations. The CQI Coordinator will primarily focus on those PHLpreK programs that require a high level of monitoring. The CQI Coordinator will manage increased monitoring process and technical assistance for health and safety deficiencies and PHLpreK service delivery. The CQI Coordinator reviews and analyzes compliance monitoring results and coordinates technical assistance quality supports to ensure that programs are meeting high-quality PHLpreK program requirements. This role conducts program observations with a specific focus on health and safety, reviews documentation, completes and monitors progress on corrective action plans. The CQI Coordinator will train and coach other staff on completion of the health and safety observations. The CQI Coordinator applies extensive expertise in early childhood education, understanding of PHLpreK contract and program requirements, and available resources to support providers in meeting performance improvement goals. In coordination with PHLpreK Intermediary management, the CQI Coordinator will liaise with the QSC, the City ECE division, ELRC, state and city DHS as needed, and other stakeholders as required. This role is under the direct supervision of the PHLpreK Provider Services Senior Manager and works closely with all other members of the PHLpreK management team.
RESPONSIBILITIES:
- Implement established policies and procedures to support effective systems for monitoring the availability, need, and utilization of technical assistance and quality support resources by PHLpreK providers.
- Utilizes standards and metrics of PHLpreK program compliance and quality in alignment with funder goals and priorities.
- Ensure implementation of program activities consistent with organizational documents, protocols and functions in compliance with applicable laws and regulations, funder requirements, best practice, and PHMC standards.
- Cultivate partnerships with early learning quality support providers (Quality Support Center, ELRC, PDO, etc.) and resources to ensure PHLpreK programs can access needed supports to deliver high-quality programming.
- Coordinate the collection, review, and analysis of program compliance and quality data to inform corrective action, necessary quality support, and progress on program improvements.
- Manage PHLpreK provider emergency closure/relocation requests and follow-up.
- Create corrective action plans as needed in coordination with relevant team members and community quality supports and coordinates and monitors follow-up activities to ensure timely completion of identified corrective actions.
- Lead follow-up investigation on grievances and coordinate any resulting corrective action with providers.
- Complete program quality assessments using valid and reliable tools to ensure ongoing child safety and program quality between annual state licensing cycles or contract with reliable assessors to perform valid assessments as needed.
- Train staff on tools utilized to assess the health and safety of PHLpreK program locations.
- Assist in monitoring data integrity of corrective action plans, referrals, and supports delivered to providers.
- Contribute to reporting on performance metrics related to volume of services to providers in collaboration with other stakeholders, including the Quality Support Center (nature of collaboration, time, etc.), other support and TA delivered to providers, number of corrective action plans including reason, action taken, response, contact events and dates, resolution, etc.
- Share information with PHLpreK providers about quality support, expansion, and available funding opportunities.
- Participate in developing, evaluating, and revising early childhood PD/TA systems.
- Collect and enter data necessary to monitor program performance and support program oversight, compliance, and impact.
- Collaborate with program managers, funders, and designated evaluators to support formative and impact evaluation efforts.
- Manage follow-up for observations reflecting inappropriate staff-child interactions (e.g., National Institute for Early Education Research – NIEER).
- Coordinate, assess, and oversee follow-up on egregious health and safety concerns in PHLpreK programs.
- Provide guidance and leadership to staff to emphasize the importance of the program achieving high standards of quality.
- Engage in ongoing professional development to support continuous quality improvement and relevant translation of research to practice within program operations.
- Understand and ensure staff compliance with applicable laws and regulations, funder requirements, and PHMC standards regarding contract management.
- Provide technical assistance and support for the Provider Services team related to quality improvement and corrective action plans to resolve contractual noncompliance as needed.
- Collect data and reports on trends in noncompliance and progress across providers and make recommendations for system improvements and policy changes.
- Perform all other duties as assigned.
ORGANIZATIONAL RELATIONSHIP:
The PHLpreK Continuous Quality Improvement Coordinator reports to and is supervised by the PHLpreK Provider Services Senior Manager. The position is full-time, 100% FTE.
COMPETENCIES:
- Knowledge of general office policies, procedures, and work methods
- Knowledge of personal computers and networked systems and their use, applications for database management, tracking, and reporting in a human services or similar environment
- Ability to facilitate the coordination of multiple tasks and manage a variety of projects simultaneously
- Ability to communicate effectively with employees, other professionals, and government agencies in a positive, pleasant, professional, and productive manner in writing, by telephone, and in personal contacts
- Strong problem-solving and conflict resolution skills
- Ability to meet deadlines
OTHER REQUIREMENTS:
- This job includes the normal physical demands associated with office work, including bending, lifting, and carrying.
- Ability to pass a health examination and criminal background check
- Ability to work effectively with minimal daily guidance
- Knowledge of community resources
- Successful experience working in a team setting
- Ability to present a positive image of the organization to members of the community
- This position may include the need to attend weekend or evening meetings or trainings and might involve travel.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in early childhood education, special education, human services, social work, education, business administration, or a related field required (master’s degree preferred)
- Five years of related experience in human services, early childhood, education, government, or a related field
- Demonstrated skills in and/or knowledge of early childhood program assessment, education assessment, or quality improvement (professional development technical assistance) systems
SALARY GRADE: 20
PHMC is an Equal Opportunity and E-Verify Employer.
Required
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Bachelors or better in Early Childhood Education or related field
Preferred
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Masters or better in Early Childhood Education or related field
Preferred
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Data Analysis
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Operations Analysis
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Attention to Detail
Preferred
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Leader: Inspires teammates to follow them
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Thought Provoking: Capable of making others think deeply on a subject
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
