20 Hours per Week | Monday–Friday, 9:00 AM–1:00 PM | $20/hour
Evolution Wellness is a growing outpatient mental health practice in Wilmington, North Carolina. We're looking for a warm, organized, and dependable Part-Time Client Services Coordinator to join our administrative team.
This role helps keep the day-to-day client experience running smoothly by answering phones, assisting clients with scheduling and routine administrative needs, supporting our new-client intake process, and helping ensure important follow-up doesn't fall through the cracks.
This is a great fit for someone who genuinely enjoys helping people, communicates well on the phone, stays organized, and likes having a variety of responsibilities throughout the day.
What You'll Do
Client Services
- Answer incoming phone calls during assigned coverage times
- Assist established clients with scheduling and rescheduling
- Answer routine administrative questions
- Route messages and more complex concerns to the appropriate team member
- Provide a warm, professional experience for clients and prospective clients
Intake Support
- Serve as backup for new-client inquiries
- Assist with scheduling new-client appointments when needed
- Help monitor completion of intake paperwork
- Assist with appointment reminders and location information
- Help ensure new clients are prepared for their first appointment
- Provide additional intake support when our Client Engagement Coordinator is unavailable
Communications & Referral Support
- Monitor our marketing email
- Monitor and respond appropriately to Instagram messages
- Route prospective-client inquiries promptly
- Complete routine referral follow-up with community partners
- Send referral communications through our digital fax system
- Document and track follow-up activity
Administrative Support
- Assist with routine scheduling and data-accuracy checks
- Maintain assigned administrative checklists
- Assist with special administrative projects
- Provide additional support when another administrative team member is out
- Cross-train in other basic administrative functions
Office Readiness
- Help keep the office welcoming and well stocked
- Monitor basic office and kitchen supplies
- Refill soap and paper products as needed
- Complete simple recurring facility tasks such as Keurig maintenance and scheduled air-filter changes
- Report maintenance concerns to leadership
You Might Be a Great Fit If You...
- Genuinely enjoy talking with and helping people
- Are warm, personable, and professional on the phone
- Are highly organized and dependable
- Follow through on tasks without needing frequent reminders
- Can keep track of multiple conversations and responsibilities
- Stay calm and helpful when someone is confused or frustrated
- Notice details and take initiative
- Are comfortable learning new technology
- Can shift between phone calls and administrative tasks without losing track of what needs to be done
- Work well independently while also being part of a collaborative team
- Handle confidential information professionally
Qualifications
- High school diploma or equivalent required
- 1–3 years of customer service, medical office, healthcare, administrative, scheduling, hospitality, or similar experience preferred
- Excellent verbal communication skills
- Strong organization and follow-through
- Comfortable communicating frequently by phone
- Comfortable learning new technology and systems
Healthcare or behavioral-health experience is a plus, but not required.
Schedule
This is a consistent 20-hour-per-week, in-person position:
Monday–Friday, 9:00 AM–1:00 PM
Why Evolution Wellness?
Reaching out to a mental health practice isn't always easy. Our administrative team plays an important role in making that experience feel welcoming, responsive, and organized.
You'll join a supportive, collaborative workplace, receive training on our systems and processes, and have the opportunity to make a meaningful contribution to both our clients and our team.
If you're someone who enjoys helping people, likes keeping things organized, and takes pride in being someone others can depend on, we'd love to hear from you.
