Top 284 Business development representative Jobs in Wilmington Nc

Experienced HVAC Customer Service Representative
NC Quality Air —Wilmington, NC
- From $20 an hour
- Weekends as needed
- CRM software
- Background check
- Mid-level
- Paid training
- Paid holidays
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8d
Roofing Sales Representative
Vahue Elite Contracting —Wilmington, NC
- $75,000 - $500,000 a year
- Full-time
- Residential
- Driver's License
- US work authorization
- Work from home
- Flexible schedule
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1d
Sales Representative (Spanish) - Food Products - Wilmington NC / Myrtle Beach
D'Markas Inc. —Wilmington, NC
- $3,000 - $5,000 a month
- Full-time
- Spanish
- Sales
- Travel
- Paid training
Quick Apply
10d
Border Patrol Agent - Entry Level
Customs and Border Protection —North Carolina
- $51,632 - $92,912 a year
- Urgently hiring
- Bachelor's degree
- Military encouraged
- 1 year
- Dental insurance
- 401(k)
Entry Level Insurance Sales Agent - Hybrid Remote (NC)
Bankers Life —Wilmington, NC
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- No experience needed
- Organizational skills
- Entry level
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Entry Level Insurance Sales Agent
Performance Matters Associates —Wilmington, NC
- $60,000 - $80,000 a year
- Full-time
- No experience needed
- High school diploma or GED
- Driver's License
- Health insurance
- Opportunities for advancement
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Senior Outside B2B Sales Executive
Wholesale Payments —North Carolina
- $93,489 - $223,999 a year
- Full-time
- Remote
- Business development
- Fair chance
- Senior level
- Paid training
- Health savings account
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High-Ticket Sales Representative – Closer
Southern Turf Co. —Wilmington, NC
- $100,000 - $150,000 a year
- Full-time
- Outdoor work
- Entry level
- Flexible schedule
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10d
Insurance Sales Representative
Summit Peak Financial —North Carolina
- $70,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Sales
- High school diploma or GED
- Health insurance
- Opportunities for advancement
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Sales Representative Drilling Equipment & Accessories - Southeast Region
PPE —North Carolina
- $100,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Office
- Disability insurance
- Health insurance
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Sales Representative - Entry Level - Base + Commissions
Lifetime Energy —Wilmington, NC
- $85,000 - $110,000 a year
- Full-time
- Driver's License
- Reliable transportation
- Communication skills
- Paid training
- Flexible schedule
Quick Apply
3d
Life Insurance Sales Representative
Davis LFG —North Carolina
- $75,000 - $95,000 a year
- Full-time
- Background check
- Customer service
- Driver's License
- Opportunities for advancement
- Flexible schedule
Quick Apply
Business Development Representative
SCP Distributors LLC —Wilmington, NC
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Territory Sales Representative
R Squared Solutions —Wilmington, NC
- $17 - $19 an hour
- Full-time
- 18 years or older
- Merchandising
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
B2B Sales Representative
Slice Merchant Services —North Carolina
- $75,000 - $100,000 a year
- Full-time
- Bilingual
- Mid-level
- Reliable transportation
Quick Apply
Route Service Representative (4-Day Workweek)
Cintas —Castle Hayne, NC
- Full-time
- Inventory control
- Military
- High school diploma or GED
- Profit sharing
- AD&D insurance
Sales Representative
Results Roofing LLC —Wilmington, NC
- $50,000 - $250,000 a year
- Part-time
- Driver's License
- Leadership
- Entry level
- Flexible schedule
Quick Apply
New Home Consultant
Mungo Homes —Wilmington, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Continuous improvement
Business Development Representative | Wilmington, NC
Next Glass, Inc. —Wilmington, NC
- Full-time
- Hybrid work
- Office
- Business development
- In-person
- Health insurance
- Dental insurance
Sales Representative
Custom Built Homes of the Carolinas —Hampstead, NC
- $80,000 - $180,000 a year
- Email
- Microsoft Word
- Microsoft Excel
- Sales
- Paid training
- Health insurance
Quick Apply

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Experienced HVAC Customer Service Representative

NC Quality Air
Wilmington, NC

Quick Apply

Job Details

Full-time
From $20 an hour
8 days ago

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
Professional development assistance

Qualifications

CRM software
Computer operation
Teamwork
Texting/chatbox tools
Interpersonal skills
Phone communication
Microsoft Office
HVAC
Dispatch software communication
Appointment scheduling
Customer information system software
Customer service problem-solving
Office phone management
Customer data entry

Full Job Description

HVAC Customer Service Representative

NC Quality Air — Wilmington, North Carolina
Full-Time | Monday–Friday

Join the NC Quality Air Team

NC Quality Air is seeking an experienced HVAC Customer Service Representative to serve as a key point of contact between our customers, technicians, dispatch team, and management.

This is not an entry-level call-center position. The right candidate will have at least two years of customer service experience, preferably in HVAC, plumbing, electrical, or another residential home-service business. Candidates must also be comfortable working in a modern field-service CRM such as ServiceTitan, Housecall Pro, FieldEdge, or a comparable platform.

Our CSR must be organized, dependable, professional, and capable of managing a fast-moving service schedule while providing customers with clear and courteous communication.

Primary ResponsibilitiesCustomer Service and Call Handling

Answer inbound customer calls promptly and professionally.
Build trust with homeowners while gathering accurate information about their service needs.
Schedule HVAC service, maintenance, repair, replacement, and indoor air quality appointments.
Ask appropriate questions to determine the nature, urgency, and location of each service request.
Explain dispatch fees, service procedures, appointment windows, and company policies.
Provide appointment confirmations and communicate schedule changes or technician delays.
Make outbound calls to follow up on unsold estimates, pending repairs, maintenance recommendations, and customer concerns.
De-escalate difficult customer situations while maintaining professionalism.
Document all customer conversations and commitments accurately.

Scheduling and Dispatch Coordination

Schedule calls based on technician skill set, location, availability, and job priority.
Communicate continuously with dispatchers, technicians, field managers, and office leadership.
Help maintain an efficient schedule while minimizing unnecessary drive time and schedule gaps.
Notify customers when technicians are dispatched or running behind.
Identify emergency and priority calls and escalate them appropriately.
Avoid overbooking technicians or making schedule commitments without verifying capacity.
Assist with coordinating return visits, warranty calls, permit-related appointments, inspections, and equipment follow-ups.
Ensure technicians do not independently control or change the customer schedule without office approval.

ServiceTitan and CRM Management

Create and update customer profiles, locations, jobs, appointments, and notes in ServiceTitan or a comparable CRM.
Maintain accurate contact information, equipment information, call reasons, job summaries, and appointment details.
Review customer history before scheduling or responding to questions.
Properly classify calls by business unit, job type, campaign, priority, and technician requirements.
Attach relevant photographs, documents, estimates, warranties, or customer communications to the correct account.
Track open estimates, memberships, callbacks, warranty issues, and unresolved customer concerns.
Maintain clean, complete, and accurate CRM records.
Use dashboards, reports, task lists, and follow-up workflows to ensure commitments are completed.

Membership and Revenue Support

Explain the benefits of NC Quality Air’s maintenance membership program.
Schedule recurring maintenance visits and help maintain accurate membership records.
Follow up on expiring or canceled memberships when assigned.
Contact customers regarding unsold repair and replacement estimates.
Identify opportunities to schedule additional services without using high-pressure sales tactics.
Support company booking-rate, conversion, membership, and customer-retention goals.
Accurately track the marketing source associated with each incoming lead.

Administrative Support

Assist with warranty documentation, parts status updates, permit scheduling, inspections, and customer follow-up.
Monitor company email, text messages, web leads, Google messages, and other assigned communication channels.
Review upcoming appointments for missing information or scheduling conflicts.
Communicate unresolved issues to management before they become customer-service problems.
Help maintain office procedures, call scripts, scheduling standards, and customer-service expectations.
Perform other reasonable administrative and customer-service duties as assigned.

Required Qualifications

Minimum of two years of customer service, call-center, scheduling, or dispatch experience.
Experience in HVAC, plumbing, electrical, restoration, pest control, or another residential service business is strongly preferred.
Demonstrated proficiency with a modern field-service CRM such as:
ServiceTitan
Housecall Pro
FieldEdge
Service Fusion
Jobber
A comparable dispatching and customer-management platform
Strong computer skills, including email, web-based software, text communication, and Microsoft or Google applications.
Ability to enter detailed and accurate information while actively speaking with customers.
Strong verbal and written communication skills.
Ability to manage multiple calls, messages, scheduling requests, and follow-up tasks.
Consistent attendance, punctuality, and schedule reliability.
Ability to remain professional during stressful or emotionally charged customer interactions.
Strong judgment and willingness to ask for assistance before making unsupported promises to customers.
Ability to work effectively with field technicians, office personnel, managers, and company ownership.

Preferred Qualifications

Direct experience using ServiceTitan.
Residential HVAC scheduling or dispatch experience.
Familiarity with HVAC terminology, maintenance agreements, equipment warranties, replacement estimates, and after-hours service.
Experience following up on unsold estimates and maintenance opportunities.
Experience monitoring booking rates, call outcomes, lead sources, and CSR performance metrics.
Familiarity with financing applications, permits, manufacturer warranties, and home-service customer workflows.

Performance Expectations

Success in this position will be evaluated using several operational and customer-service standards, including:

Call-answering and response time
Booking rate
Accuracy of customer and job information
Schedule quality and technician utilization
Customer satisfaction
Membership opportunities scheduled or sold
Follow-up completion
Unsold-estimate recovery
Attendance and punctuality
Internal communication
Compliance with company procedures

What We Are Looking For

The ideal candidate:

Takes ownership of customer issues through resolution.
Understands that details entered in the CRM directly affect the customer and the field team.
Can balance customer needs with technician capacity and company procedures.
Does not make promises without confirming that the company can fulfill them.
Communicates problems early rather than allowing them to escalate.
Is comfortable being held accountable to measurable performance standards.
Understands that dependable attendance is essential in a small, service-focused organization.
Wants to help build a structured, professional, and customer-focused home-service company.

Schedule

This is a full-time, in-office position based in the Wilmington, North Carolina area.

The standard schedule is expected to be:

Monday through Friday, 9:00 a.m.–6:00 p.m.

Occasional schedule adjustments, earlier coverage, later coverage, or weekend support may be required based on seasonal demand and business needs.

Compensation and Benefits

Compensation will be based on experience, HVAC industry knowledge, ServiceTitan proficiency, and demonstrated scheduling and customer-service ability.

Available benefits may include:

Health insurance
Dental insurance
Vision insurance
401(k) eligibility within 90 days
Paid time off
Paid holidays
Performance incentives or spiffs
Training and professional-development opportunities

Specific benefit eligibility and waiting periods will be reviewed during the hiring process.

About NC Quality Air

NC Quality Air provides residential heating, cooling, indoor air quality, and related home-comfort services throughout the Wilmington area. We are committed to professional communication, accurate workmanship, dependable service, and doing the job correctly.

We are building a stronger, more accountable operation and are looking for team members who value structure, customer service, teamwork, and continuous improvement.

NC Quality Air is an equal opportunity employer.

Pay: From $20.00 per hour

Benefits:

Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

business development representative jobs in wilmington nc

Experienced HVAC Customer Service Representative

Roofing Sales Representative

Sales Representative (Spanish) - Food Products - Wilmington NC / Myrtle Beach

Border Patrol Agent - Entry Level

Entry Level Insurance Sales Agent - Hybrid Remote (NC)

Entry Level Insurance Sales Agent

Senior Outside B2B Sales Executive

High-Ticket Sales Representative – Closer

Insurance Sales Representative

Sales Representative Drilling Equipment & Accessories - Southeast Region

Sales Representative - Entry Level - Base + Commissions

Life Insurance Sales Representative

Business Development Representative

Territory Sales Representative

B2B Sales Representative

Route Service Representative (4-Day Workweek)

Sales Representative

New Home Consultant

Business Development Representative | Wilmington, NC

Sales Representative

I want to receive the latest job alert for business development representative in wilmington nc

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