Top 12 Front office guest services manager Jobs in Wilmington Nc

Front Office Guest Services Manager
Hampton Inn Wilmington —Wilmington, NC
- 8 hour shift
- Writing skills
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Front Desk Supervisor | ARRIVE Wilmington
ARRIVE by Palisociety —Wilmington, NC
- 8 hour shift
- Mid-level
- Residential
- Hotel
- Paid holidays
- Health insurance
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PIC-Front Office Supervisor-Towneplace Suites Marriott
CMC Hotels —Wilmington, NC
- Weekends as needed
- Background check
- Mid-level
- 1 year
- Paid holidays
- Disability insurance
Front Desk Supervisor
Courtyard Carolina Beach Oceanfront —Carolina Beach, NC
- Full-time
- Management
- Mid-level
- Hotel
Quick Apply
Front Desk Agent at the Hampton Inn University Area
Summit Hospitality Incorporated —Wilmington, NC
- Weekends as needed
- 18 years or older
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Clerk
Meyer Jabara Hotels —Wilmington, NC
- Inventory management
- Ability to walk for extended periods
- Computer literacy
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Night Auditor
Fairfield Inn & Suites Wilmington —Wilmington, NC
- Overnight shift
- Computer literacy
- Sanitation
- Hotel
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Front Desk Clerk- Holiday Inn Express-University Center
Meyer Jabara Hotels —Wilmington, NC
- Full-time
- Computer literacy
- Hotel
- Computer skills
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Weekend Shift Recreational Center Attendant
CAMS (Community Association Management Services) —Kure Beach, NC
- $16 an hour
- Part-time
- Office
- Organizational skills
- In-person
Front Desk/Night Auditor
Wingate by Wyndham —Southport, NC
- $13 - $15 an hour
- Weekends as needed
- Basic math
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
Quick Apply

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Front Desk Supervisor | ARRIVE Wilmington
ARRIVE by Palisociety —Wilmington, NC
Becoming a friendly face for hotel guests and team members alike, ensuring colleagues remain accountable for their responsibilities while taking ownership over…
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HIRING EXPERIENCED NIGHT AUDITOR
Best Western Lakewood Inn —Hebron, OH
Responsibilities include* registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
From $12 an hour
Quick Apply
Front Office Manager
Home2/TRU Grove City —Grove City, OH
Oversees the managing of the day-to-day operations of the hotel front office operations. . Must be able to prioritize workload, keep up with assigned schedule…
$50,000 - $60,000 a year

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Front Office Guest Services Manager

Hampton Inn Wilmington -
Wilmington, NC

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
401(k) matching
Life insurance

Qualifications

Confidential information handling
Fire safety
Alarm systems
Phone communication
Writing skills
English
De-escalation techniques
Conflict de-escalation
Cultural competency
Hotel and accommodations guest complaints handling
Clean workspace maintenance

Full Job Description

Front Office / Guest Services Manager

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

Front Office / Guest Services Manager oversees the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

Able to be a guide for all associates on the expectations and processes to run and maintain and effective front desk / guest services operations
Complete all required training
Adhere to all standard operating procedures and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Oversee the Front Office and maintains a high standard
Monitor and evaluate guest satisfaction
Recognize regular and VIP Guests promoting Brand loyalty program
Maximize room occupancy at best rates
Promote other services and facilities of the hotel through up-selling techniques
Set departmental objectives and work schedules
Recruit, manage, and train, Front Office Team
Assist with other departments when necessary
Comply with hotel security, fire regulations, and all health/safety regulations and legislation
Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programs
Have knowledge of surrounding area

Necessary Skills:

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Able to report to scheduled shifts
Able to communicate effectively in writing, by telephone and in person
Able to work a flexible schedule
Is organized, honest, and works well with others
Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can perform work for 8 hours and work in a restrictive space/environment.
Must have eyesight enabling vision both near and far
Must be able to use/lift arms for up to 8 hours
Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated
Have finger dexterity for operating equipment
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, offers the following benefits:

Paid Time Off
Optional Health, Wellness and Care benefits
Health Reimbursement Program
Flexible Spending Account
Stay Discounts
Optional Company paid Life Insurance
401(k) and 401(k) matching
Employee Assistance Program
Several Voluntary and Supplemental Insurance Options
Select Paid Holidays and One Personal Floating Holiday
Loyalty Incentives and Other Unique Incentive Programs

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Refine Your Search

front office guest services manager jobs in wilmington nc

Front Office Guest Services Manager

Front Desk Supervisor | ARRIVE Wilmington

PIC-Front Office Supervisor-Towneplace Suites Marriott

Front Desk Supervisor

Front Desk Agent at the Hampton Inn University Area

Front Desk Clerk

Night Auditor

Front Desk Clerk- Holiday Inn Express-University Center

Weekend Shift Recreational Center Attendant

Front Desk/Night Auditor

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