MSP Project Manager
Full-Time Hybrid Work Position
CW IT Support, a Managed Services Provider (MSP), focuses on being the leading outsourced technology services provider for SMB customers across NC through Technology Infrastructure Management, Help Desk Support, Security, IT Projects and Strategy. Our mission is to help growing businesses increase productivity, profitability, and peace of mind by offering best-in-class IT solutions, security, and support.
We’re a growing firm with offices currently located in Wilmington, NC and Jacksonville, NC, looking for a Project Manager to help lead our projects team to ensure successful execution of our projects on time and within budget.
Overall responsibility:
The role will require excellent project control and coordination skills and an ability to adapt and be flexible in a changing and time sensitive environment. The ability and desire to manage a large number of small to large sized projects rather than a handful of large projects is key for this role. This not a traditional single project waterfall Project role. Projects will range from very small projects that can be knocked out in a couple of days to week long, month long, or possibly year long projects. Total projects to oversee would range from 20 to 50 at a time, depending on sales activity and delivery timelines.
The project manager must achieve project objectives by contributing information and recommendations to project plans and reviews, preparing and completing project action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, identifying trends, and implementing change orders.
The project manager will directly manage team members on our project team as well as our maintenance team.
Primary Duties and Responsibilities:
- Primarily working with leadership team owning a defined portfolio of projects.
- Manage direct reports via bi-weekly 1 on 1s, providing coaching, feedback, career pathing, and support.
- Run weekly projects meeting
- Run daily project huddles
- Overall delivery accountability for all projects within an assigned portfolio
- Facilitate the definition of project scope, goals and deliverables
- Daily project planning, task reviews and engagement with technical team on progress
- Develop full scale project plans and templates
- Assign resources and prioritize project tasks through proper scheduling
- Gathering of business objectives & requirements (customer and internal)
- Technical Problem solving if issues arise during project
- Project reporting (customer and internal)
- Scope management (commercial and technical)
- Project record keeping, budgeting, reporting and governance
- Internal stakeholder and team communications
- Vendor management and communications
- Collating and holding post project reviews
- Client communications in the form of progress updates, planning and date coordination for remote or on-site work
- Monitor and report on progress of the project to all stakeholders via metrics
- Procurement and department support (10%):
- Supporting the Procurement area of the business with implementation of a Inventory and deployment strategy
- Ownership (supported) of some elements of procurement and business improvement strategy for projects.
- Mentoring other more junior team members.
- Support Service desk when applicable.
- Ownership of some continuous improvement initiatives.
Qualifications:
- 2 years’ MSP (Managed Service Provider) experience required.
- AutoTask Experience Preferred
- Microsoft Office experience
- Basic troubleshooting preferred
- PMI Certified Preferred
- Procurement experience
Skills:
- Must be highly organized and detailed oriented.
- Scope, time, quality, resource, risk and cost management skills
- Able to work at a high level but also decide when to drill down into the detail.
- An eye for detail and a strong focus on quality.
- A focus on efficiency and customer satisfaction.
- Highly motivated to learn on the job and deliver success for our customers.
- Comfortable with working in a fast-paced environment and able to adapt to changing priorities.
- A self-starter, able to self-motivate in order to drive delivery efficiency.
- Excellent communications skills both verbal and written. Ability to communicate with customers and internal colleagues at all levels (up to C level) in a professional manner, able to take on board and explain complex subjects in a clear and concise manner
- Strong written and verbal communication skills
- Must be able to manage time effectively.
- Ability to coordinate schedules with multiple departments to complete various tasks.
Physical demands:
- Ability to stand or walk occasionally.
- Ability to bend, squat, climb stairs, and lift occasionally.
- Ability to lift up to 50 pounds occasionally.
Benefits:
- Matching 401k
- 100% paid Health, Dental, Vision insurance for individual / 50% dependent
- 7 Paid Holidays Annually
- 3 weeks PTO annually, 4 weeks at 5 years
- Company paid training and certifications
Compensation:
Our core values:
- We believe in constant & never-ending improvement & development. We strive to continually improve ourselves, both personally and professionally. We believe if you aren't growing, you are dying. We must continue to improve in all that we do and become better every day.
- We deliver outstanding customer service. We must over-deliver and exceed client expectations if we expect to grow, retain clients, and receive referrals. We focus on proactive communication, meet our deadlines, and have exceptional follow-up. We work with integrity and do what we say we are going to do. When we fail to deliver, we go above and beyond to make it right.
- We add more value to our clients than ANYONE else in our industry. We focus on value delivered, and find ways to continually improve our offerings, delivering service at competitive prices, and ensuring that our clients are better protected and better served than they can get anywhere else. This also means we never stop finding ways to improve the quality of our client's systems and lives.
- We focus on growth & profitability, for the sake of our employees, our clients, our community, and the world! Without profit, there is no life in a business. Revenue is vanity, profit is sanity. With profit, we can change lives, improve, grow, and fulfill our mission. Without it, it doesn't matter how good we are, we will not survive to help anyone.
- We believe in Extreme Ownership. The core leadership principle from Jocko Willink's book, Extreme Ownership, this principle is talking about ownership up and down the chain of command. There are no excuses. There is no one else to blame. You must own everything in your world, and everything that affects your mission. We accept responsibility for our actions (or lack of action) and avoid living in denial.
- We are hungry and always strive to do more. Hunger is a key element of what we believe makes teams members and companies successful. Always striving to be more productive, to take on new challenges and tasks, and to perform at the highest level. Laziness is not tolerated here. It is important to carry your own weight so that the team can rely on you.
- We focus on results first. Results matter. Period. As a company, and as individuals, we focus on results, measuring our performance, and pushing to hit our goals.
