Job Description
JewelRecycle, the premier jewelry buyer in the Triangle region, is currently seeking dedicated individuals to join our team. With a legacy dating back to 2009, our commitment to excellence has garnered an impressive 4.9-star average rating across platforms such as Google, Yelp, and Facebook. Our reputation is built on consistently exceeding customer expectations, and we're proud to operate upscale retail storefronts in prominent shopping centers spanning the Triangle and Wilmington areas.
We are looking for passionate individuals to fill a vital role in our organization – assisting retail customers in securing optimal offers for their cherished items, including jewelry, diamonds, fine watches, silverware, coins, and other valuable possessions. This opportunity is ideal for candidates who possess exceptional interpersonal skills and derive satisfaction from delivering unparalleled customer service.
As a member of our team, you'll enjoy a competitive salary and a comprehensive benefits package. Additionally, you'll have the chance to augment your earnings through a performance-based bonus structure, creating a rewarding and motivating work environment. At JewelRecycle, we value growth and development, and this role presents ample prospects for advancement within our organization.
Notably, more than half of our dedicated full-time staff have been integral parts of our team for over a decade, a testament to our nurturing and fulfilling work culture. If you're ready to embark on a journey with a company that values both its customers and employees, we encourage you to apply and become a key contributor to our continued success.
Responsibilities:
- We are open Monday-Saturday 10:00-6:00, you are expected to work five of six days with flexibility, and some Saturday's off.
- Engage with retail customers in a courteous and professional manner, ensuring a positive and memorable experience throughout their interaction with JewelRecycle.
- Expertly evaluate and assess a diverse range of precious items, including jewelry, diamonds, fine watches, silverware, coins, and other valuable pieces.
- Collaborate with customers to understand their unique needs and preferences, tailoring our offerings to match their requirements.
- Provide accurate and transparent information about the value and potential options for their items, guiding them through the selling process with clarity and professionalism.
- Utilize your strong product knowledge to answer customer inquiries and address concerns, establishing trust and confidence in our expertise.
- Maintain a clean, organized, and visually appealing retail environment that showcases our commitment to quality and elegance.
- Demonstrate a keen attention to detail when documenting and processing transactions, ensuring accuracy and compliance with established procedures.
- Actively contribute to a collaborative team atmosphere by sharing insights, providing support, and participating in ongoing training and development programs.
- Embrace performance metrics and goals, striving to consistently meet and exceed targets while upholding our reputation for exceptional customer service.
- Stay up-to-date with industry trends and market fluctuations, remaining well-informed to better assist customers and enhance their experience.
Join our dynamic team and play a pivotal role in delivering unparalleled service to our valued customers, while contributing to the growth and success of JewelRecycle.
Skills and Qualifications:
- Strong Interpersonal Skills: We seek individuals who excel in interpersonal interactions. The ability to connect with customers on a personal level, build rapport, and make them feel valued is paramount.
- Effective Communication: Adept communication skills, both verbal and written, are essential. You'll need to explain complex concepts in a clear and understandable manner to customers from various backgrounds.
- Detail-Oriented: Precise attention to detail is crucial when evaluating and documenting a wide range of valuable items. Your accuracy ensures fairness and trust with our customers.
- Customer-Centric Attitude: A genuine passion for delivering exceptional customer service is a must. Your dedication to meeting customer needs and exceeding their expectations will contribute to our outstanding reputation.
- Empathy and Patience: The ability to empathize with customers and exercise patience, especially during their decision-making process, is highly valued. Each customer has a unique story behind their items.
- Quick Learner: Our training program will equip you with the necessary knowledge, but a quick learner who can adapt to new information, market trends, and industry insights will thrive.
- Team Collaboration: Being a team player is essential. Collaboration with colleagues, sharing insights, and supporting each other contribute to a positive work environment.
- Ethical Integrity: Trust is paramount in our business. Upholding high ethical standards and treating customers' items with respect and integrity is non-negotiable.
- Problem-Solving: Flexibility in addressing unexpected situations or customer concerns is important. The ability to find solutions that benefit both customers and the company is valued.
- Basic Math Skills: While we provide training, having a foundational understanding of basic math concepts will be beneficial when assessing and discussing item values with customers.
- Adaptability: Our industry and market can evolve. The willingness to adapt to changing trends and customer preferences is key to providing relevant and meaningful service.
- Tech Proficiency: Basic computer skills for documentation and utilizing relevant software are useful in streamlining processes and maintaining accurate records.
- Passion for Jewelry and Valuables: Enthusiasm for jewelry, precious items, and the stories behind them will add depth to your interactions and resonate with customers.
While prior experience in a similar role is not a requirement, candidates who possess these qualities and are eager to learn and grow within our team are encouraged to apply. We value diverse backgrounds and perspectives that contribute to our inclusive and customer-focused environment.
About us:
JewelRecycle is North Carolina's trusted buyer of precious metals, fine jewelry, diamonds, and more. With over 140 years of combined industry experience, our team of professionals is dedicated to providing transparent and informative assessments. As a family-owned business, we prioritize an exceptional and pressure-free customer experience. We offer the most competitive rates based on up-to-the-minute valuations and have convenient locations across North Carolina. Join us to be part of a team that values expertise, integrity, and customer satisfaction.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Wilmington, NC 28405: Relocate before starting work (Required)
Work Location: In person
