Top 16 Resort manager Jobs in Wilmington Nc

General Manager
Pawville —Wilmington, NC
- $50,000 - $65,000 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
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Front Desk Supervisor
Courtyard Carolina Beach Oceanfront —Carolina Beach, NC
- Full-time
- Management
- Mid-level
- Hotel
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Pet Resort Assistant Manager
Leland Pet Resort —Leland, NC
- $15 - $18 an hour
- Weekends as needed
- Mid-level
- Ability to stand for extended periods
- Under 1 year
- 401(k)
- Paid time off
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12d
Housekeeper
Courtyard Carolina Beach Oceanfront —Carolina Beach, NC
- $16 an hour
- Full-time
- No experience needed
- Hotel
- Entry level
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Doorman/Bellhop
Holiday Inn Resort Wrightsville Beach —Wrightsville Beach, NC
- Full-time
- Ability to lift 50 pounds
- Travel
- Communication skills
- Paid holidays
- Health insurance
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Night Auditor
Fairfield Inn & Suites Wilmington —Wilmington, NC
- Overnight shift
- Computer literacy
- Sanitation
- Hotel
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Floor Manager
GANGNAM KOREAN BBQ + HOTPOT —Wilmington, NC
- $18 - $20 an hour
- Overtime
- Restaurant management
- In-person
- Restaurant
- Paid training
- Employee discount
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Pet Playtime Coordinator - Wilmington
Pet Paradise Resort —Wilmington, NC
- $13 an hour
- Weekends as needed
- Customer service
- Maintenance
- Organizational skills
- Paid training
- Health insurance
Quick Apply
Dog Daycare Attendant - Scotts Hill
Pawville —Wilmington, NC
- Weekends as needed
- Writing skills
- Caregiving
- High school diploma or GED
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Daycare Attendant - Northchase
Pawville —Wilmington, NC
- Weekends as needed
- Writing skills
- Caregiving
- High school diploma or GED
Quick Apply
12d

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General Manager

Pawville -
Wilmington, NC

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Job Details

Full-time
$50,000 - $65,000 a year

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Computer literacy
Staff scheduling
Employee relationship building
Team scheduling
Communication platforms
Leading team collaboration initiatives
Computer skills
POS systems
General management

Full Job Description

Summary:

The General Manager will drive revenues and profits by leading a team that provides appealing and high-quality pet care services as well as exploring opportunities to add value to the business. The individual encourages team building, recognition and accomplishes company goals by utilizing entrepreneurial skills - accepting ownership for performance, pet and human safety, team engagement, and customer satisfaction.

Essential functions and responsibilities:

Team Leadership and Managing Others
Responsible for managing team, training, coaching, scheduling, and ensuring the integrity of the company culture and work environment.
Communicate regularly and effectively with team members; hold team meetings and one-on-one check-ins; receive feedback on improving the level of service as well as team member satisfaction.
Acknowledge team member accomplishments; verbal and written recognition through communication platforms, provide “shout outs” during staff meetings, and through monthly team member appreciation events.
Successfully coach and manage team member performance; participate in annual performance review and merit cycle; address performance concerns through proper coaching and corrective action processes.
Ensure team adherence to all company standards of conduct, work rules and policies, protocols and procedures, and safety standards.
Financial Success Responsibility
Maintain accurate inventory and cost controls; ensuring cost control without compromising quality.
Meet financial objectives by maintaining financial literacy, maintaining cost control, effective team member scheduling, and promoting cross sales and business to business partnerships within the Resort and community.
Partner with Marketing to attract customers by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
Ensure accurate financial transaction records through point of sale; maintain register, properly complete cash drops.
Build and maintain brand competitive presence in the community; identify and evaluate local competitors; suggest sales and service indicatives to stand out above the competition and promote Resort financial success.
Commitment to Health and Safety
Ensure humane treatment of all animals for all service offerings; enforce company pet sick care policies; adhere to company standards of pet care and safety.
Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations.
Maintain high standards of cleanliness at all times; ensure compliance with daily, weekly, and monthly cleaning tasks.
Work with maintenance partners to fix any damaged equipment, furniture, or fixtures in a timely manner.
Ensure that Resort assets (people, pets, and property) are treated with respect and care; maintain security systems and key inventory.
Commitment to Outstanding Customer Services
Be a brand champion; conduct yourself in a manner that is in the best interest of the company, customers, and Team Members.
Build effective relationships with customers; encouraging team members to foster genuine and personal interaction with every customer.
Encourage feedback and reviews, responding as appropriate; respond to and handle all customer concerns or complaints.
Promote company presence in the community through outreach with local pet organizations, partnering with industry related businesses, establishing relationships with building owners and management companies.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

Excellent interpersonal, team building, and customer service skills.
Excellent problem-solving, organizational, and time management skills.
Excellent organizational skills and attention to detail.
Proficiency with budget management preferred.
Proficient with common computer, scheduling, and point of sales software required.
Excellent verbal and written communication skills.
Ability to manage team members, prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Ability to comfortably interact and handle dogs of varying sizes/weights, breeds, and in varying group sizes.

Education and Experience:

High school diploma or equivalent.
Associate or bachelor's degree preferred.
Customer service or sale experience preferred.
Managerial and leadership experience required; management experience in pet related or service sales environment preferred.

Physical Requirements: Team Members routinely perform the following physical demands. All Team Members are expected to perform these physical requirements with or without reasonable accommodation.

Stand and/or walk for up to 6 hours without a break.
Kneel, bend, squat, and twist their body.
Repetitive hand and arm movement; reach, grab, pull, and push objects.
Perform duties in an environment with loud sounds from animals and smells from pet waste and cleaning chemicals.
Perform work both indoors and outdoors; experiencing temperature changes according to season, building heating and cooling, and weather.
Lift up to 50lbs with or without assistance.

Pay: $50,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

resort manager jobs in wilmington nc

General Manager

Front Desk Supervisor

Pet Resort Assistant Manager

Housekeeper

Doorman/Bellhop

Night Auditor

Floor Manager

Pet Playtime Coordinator - Wilmington

Dog Daycare Attendant - Scotts Hill

Daycare Attendant - Northchase

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