Top 14 Front desk manager Jobs in Wilson, Nc

Guest Service Associate
Tru by Hilton Wilson —Wilson, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
8d
Practice Manager
Specialty1 Partners —Wilson, NC
- $55,000 - $65,000 a year
- Dental office
- OSHA
- HIPAA
- Health savings account
- Disability insurance
Quick Apply
Patient Coordinator
Riccobene Associates Family Dentistry —Rocky Mount, NC
- Full-time
- Dental office
- Computer literacy
- High school diploma or GED
Quick Apply
Night Auditor
Tru by Hilton Wilson —Wilson, NC
- Full-time
- Computer literacy
- English
- Mid-level
Quick Apply
8d
Dental Patient Coordinator
Riccobene Associates Family Dentistry —Rocky Mount, NC
- Full-time
- Background check
- Dental office
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Assistant General Manager
Home2 Suites by Hilton - Wilson Downtown —Wilson, NC
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Hotel
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator
Specialty1 Partners —Goldsboro, NC
- $50,000 - $54,080 a year
- Dental office
- OSHA
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
3d
Member Services Representative Weekend Overnight Lead
Planet Fitness - Excel Fitness —Wilson, NC
- $13.50 an hour
- Overnight shift
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
- COVID-19 protective measures
- Paid parental leave
Quick Apply
Weekend Overnight Lead
Planet Fitness - Excel Fitness —Wilson, NC
- $13.50 an hour
- Overnight shift
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
- COVID-19 protective measures
- Paid parental leave
Quick Apply
Member Services Representative
Planet Fitness - Excel Fitness —Wilson, NC
- $11 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
- COVID-19 protective measures
- Paid parental leave
Quick Apply
Director, Regional Operations
FastMed —Zebulon, NC
- Full-time
- Computer literacy
- Urgent Care
- Windows
Quick Apply
Night Auditor
Courtyard Rocky Mount —Rocky Mount, NC
- Part-time
- High school
- Computer literacy
- Mid-level
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Practice Manager
Specialty1 Partners —Wilson, NC
Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.
$55,000 - $65,000 a year
Quick Apply
Founding Outpatient Clinic Director – Addiction Treatment
Steadfast Health —Raleigh, NC
Navigated the specific regulatory and accreditation landscape of behavioral health/SUD treatment (e.g., CARF, state SUD licensure requirements).
$90,000 - $130,000 a year
Quick Apply
3d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Front Desk Supervisor
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
Ability to handle cash and credit transactions. Ability to achieve positive guest relations and maximize guest satisfaction. Type a minimum of 35 wpm.
Quick Apply
Temp Office Manager
Modern Therapy —Westerville, OH
Answer and direct incoming phone calls. Modern Therapy is looking for a friendly, organized, and dependable individual to provide temporary front desk coverage…
$16 - $18 an hour
Quick Apply
17h

Show more jobs in cities nearby

I want to receive the latest job alert for front desk manager in wilson, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

front desk manager jobs near wilson, nc

Patient Care Coordinator jobs in Goldsboro, NC

Assistant General Manager jobs in Wilson, NC

Patient Coordinator jobs in Rocky Mount, NC

Practice Manager jobs in Wilson, NC

Night Auditor jobs in Rocky Mount, NC

Travel Agent jobs in St. Louis, MO

Guest Service Agent jobs in Cheltenham, PA

Real Estate Agent jobs in Jacksonville, FL

Guest Service Agent jobs in Pittsburgh, PA

Guest Service Agent jobs in Columbus, OH

Customer Service jobs in Baton Rouge, LA

Guest Service Agent jobs in Santa Monica, CA

Patient Care Coordinator jobs in Utah

Hr Coordinator jobs in Fort Worth, TX

Patient Care Coordinator jobs in York, PA

Patient Care Coordinator jobs in West Palm Beach, FL

Access Family Care jobs in Joplin, MO

Long Term Care Pharmacy jobs in Philadelphia, PA

Patient Care Coordinator jobs in Buford, GA

Patient Service Representative Baystate jobs in Springfield, MA

Guest Service Associate

Tru by Hilton Wilson
Wilson, NC

Quick Apply

Job Details

8 days ago

Qualifications

Computer literacy
High school diploma or GED

Full Job Description

Guest Services Associate

Department – Front Office

Reports to – Guest Services Manager

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You’ll be responsible for all front office duties including the activities of the front desk, reservations, guest services, and telephone areas. In addition, you will ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Your day-to-day

Revenue

Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly suggest new ways to increase room revenue and occupancy.
Rates: Aggressively and effectively manage and continuously update rates as per Opal’s training and standards.
Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities.

Profit

Effectively support the Guest Services Manager control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies.
Quality
Guest Service: Ensure that the hotel meets/exceeds Opal’s and Brand standards for guest satisfaction.

Leadership

Leading: Motivate and support other Guest Services team members and be accountable for set goals.
Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures.

Requirements

High School diploma or higher-level education
1-year Hotel front office experience
Must wear appropriate uniform as prescribed by Opal’s policy
Willing to work flexible hours
Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

Specific Responsibilities

Send a daily end of the shift activity and accomplishment email to the Guest Services Manager (GSM) and a copy to the General Manager.
Be proficient on the use of the property management system and facilities management software.
Have a good understanding of all hotel operating procedures.
Be the warm welcome that kicks off a memorable guest experience
Acknowledge Brand rewards members and returning guests, in person or on the phone.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day’s schedule.
Jump into other ad-hoc duties when your colleagues need your help.
Comply with all existing and new front office and breakfast area policies and procedures.
Comply with and honor the front office staff work schedules.
Monitor the front office communications log.
Read and initial the front office log on shift start and make appropriate entries at end of shift.
Observe Opal’s appearance and dress code/uniform policy.
Attend daily huddles and weekly departmental meetings.
Be proficient on the use of all front office equipment such as credit card machine, copier and fax.
Inform the GSM of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively.
Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.
Process, as assigned, reservations by mail, telephone, fax and central reservation systems referrals.
Process, as assigned. reservations received from sales office and other hotel departments.
Have complete knowledge of room types and offered rate plans.
Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
Process, as assigned, cancellations and modifications to reservations.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.

Optimum Attributes

Effective communication skills
Pleasing personality
Good team player
Good listener
Well-groomed and professional appearance
Open with praise, discrete with criticism
Literate and tech-savvy
Problem solving skills

Performance Standards

Performance shall be measured by the following:

Budgeted RevPAR
MSI Index
Guest Satisfaction Index (GSI).

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Equal Opportunity Employer

Quick Apply

Refine Your Search

front desk manager jobs in wilson, nc

Guest Service Associate

Practice Manager

Patient Coordinator

Night Auditor

Dental Patient Coordinator

Assistant General Manager

Patient Care Coordinator

Member Services Representative Weekend Overnight Lead

Weekend Overnight Lead

Member Services Representative

Director, Regional Operations

Night Auditor

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for front desk manager in wilson, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected