JELD-WEN is currently seeking a National Field Service Supervisor to join our growing team.
Purpose of Role
The National Field Service Supervisor is responsible for overseeing the safety, performance, and daily operations of the Field Service team. This role ensures exceptional customer service, timely resolution of service requests, and consistent adherence to quality and safety standards. The supervisor will coordinate technician activities, support field operations, and maintain strong customer relationships. VPI Quality Windows is a commercial division of JELD-WEN, Inc. that focuses on manufacturing windows and patio doors for multi-family construction with a particular focus on apartments, dormitories, senior living, and hotels.
Key Responsibilities
- Lead, train, mentor, and support Field Service Technicians.
- Actively participate in the company’s Accident Prevention Program and monitor field operations to ensure full safety compliance.
- Conduct regular field safety audits and training sessions.
- Oversee material orders, manage on‑time delivery (OTD), and adjust schedules as needed.
- Guide technicians in accurately diagnosing product failures, damage, or workmanship issues while ensuring that all field work meets company quality standards.
- Assist with on‑site repairs, evaluations, and inspections when required.
- Maintain accurate documentation of all service activities, including repairs, evaluations, and inspections.
- Prepare detailed customer reports with photos, issue descriptions, and product identification.
- Ensure timely resolution of customer issues to maintain high satisfaction.
- Serve as a liaison between customers and the field service team when necessary.
- Maintain professional communication and behavior with customers and colleagues.
- Review team expense reports bi‑weekly in accordance with company policies.
- Attend and document water testing, including diagnosing and resolving issues identified during testing.
- Ensure readiness with proper tools, equipment, and materials.
- Regular travel is required, to allow regular site visits and team oversight, including air and ground transportation.
- All other duties as assigned.
- Ability to work at heights above 50 feet (MEWP, scaffolding, boom lifts).
- Ability to lift up to 75 pounds regularly.
- Frequent travel with typical return home on weekends.
- Willingness to work frequent overtime.
Required Qualifications
- High School Diploma or GED required.
- Must reside within a reasonable commuting distance of a major commercial airport—preferably within VPI core service regions (Seattle, Portland, San Francisco Bay Area, Los Angeles Area, Denver, Charlotte, Washington DC, Dallas, or Boston)—to support frequent travel requirements.
- 5–10 years of experience in the vinyl window/door industry or manufacturing.
- Valid driver’s license with a clean DMV record.
- Proficiency with hand tools (drills, saws, levels, tape measures).
- Knowledge of window, door, glass, and glazing repair methods.
- Ability to work independently with minimal supervision.
- Strong problem‑solving skills.
- Demonstrated customer service experience.
- Clear, concise communication skills.
- Ability to guide and mentor a technician team.
- Strong multitasking and organizational abilities.
- Ability to prioritize customer needs and company requirements.
- Ability to remain calm and de‑escalate conflicts.
- Experience using office equipment (laptop, phone, iPad).
- Ability to apply specialized repair procedures when needed.
- Proficiency with computer applications including Office 365, Cantor, SharePoint, UKG, Autodesk, My Apps, and Concur.
#LI-JB1
The Purpose of the Role
The Field Service Supervisor is responsible for overseeing the safety, performance, and daily operations of the Field Service team. This role ensures exceptional customer service, timely resolution of service requests, and consistent adherence to quality and safety standards. The supervisor will coordinate technician activities, support field operations, and maintain strong customer relationships. VPI Quality Windows is a commercial division of JELD-WEN, Inc. that focuses on manufacturing windows and patio doors for multi-family construction with a particular focus on apartments, dormitories, senior living, and hotels.
Key Responsibilities
- Lead, train, mentor, and support Field Service Technicians.
- Actively participate in the company’s Accident Prevention Program and monitor field operations to ensure full safety compliance.
- Conduct regular field safety audits and training sessions.
- Oversee material orders, manage on‑time delivery (OTD), and adjust schedules as needed.
- Guide technicians in accurately diagnosing product failures, damage, or workmanship issues while ensuring that all field work meets company quality standards.
- Assist with on‑site repairs, evaluations, and inspections when required.
- Maintain accurate documentation of all service activities, including repairs, evaluations, and inspections.
- Prepare detailed customer reports with photos, issue descriptions, and product identification.
- Ensure timely resolution of customer issues to maintain high satisfaction.
- Serve as a liaison between customers and the field service team when necessary.
- Maintain professional communication and behavior with customers and colleagues.
- Review team expense reports bi‑weekly in accordance with company policies.
- Attend and document water testing, including diagnosing and resolving issues identified during testing.
- Ensure readiness with proper tools, equipment, and materials.
- Regular travel is required, to allow regular site visits and team oversight, including air and ground transportation.
- All other duties as assigned.
- Ability to work at heights above 50 feet (MEWP, scaffolding, boom lifts).
- Ability to lift up to 75 pounds regularly.
- Frequent travel with typical return home on weekends.
- Willingness to work frequent overtime.
Required Qualifications
- High School Diploma or GED required.
- Must reside within a reasonable commuting distance of a major commercial airport—preferably within VPI core service regions (Seattle, Portland, San Francisco Bay Area, Los Angeles Area, Denver, Charlotte, Washington DC, Dallas, or Boston)—to support frequent travel requirements.
- 5–10 years of experience in the vinyl window/door industry or manufacturing.
- Valid driver’s license with a clean DMV record.
- Proficiency with hand tools (drills, saws, levels, tape measures).
- Knowledge of window, door, glass, and glazing repair methods.
- Ability to work independently with minimal supervision.
- Strong problem‑solving skills.
- Demonstrated customer service experience.
- Clear, concise communication skills.
- Ability to guide and mentor a technician team.
- Strong multitasking and organizational abilities.
- Ability to prioritize customer needs and company requirements.
- Ability to remain calm and de‑escalate conflicts.
- Experience using office equipment (laptop, phone, iPad).
- Ability to apply specialized repair procedures when needed.
- Proficiency with computer applications including Office 365, Cantor, SharePoint, UKG, Autodesk, My Apps, and Concur.
About JELD-WEN Holding, Inc.
JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.
JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.
What We Offer
Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will receive ten paid holidays throughout the calendar year. JELD-WEN does not accrue time off for salaried positions. We believe in mutual trust and workplace flexibility, therefore appropriate time off for vacation, illness, or other reasons will be agreed upon with your manager per our Flexible Paid Time Off Policy. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.
Expected pay for this role is between $76 700,00 to $127 900,00 per year and is based on experience and qualifications.
JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
