Top 2 help desk supervisor Jobs in wilson nc

HELP DESK SUPERVISOR
City of Rocky Mount —Rocky Mount, NC
- $69,297.61 - $103,946.41 a year
- Full-time
- Basic math
- Mid-level
- Office
3d
Technical Support Engineer (CHP / Gas Engines)
Rise Technical Recruitment Limited —United States
- $45 - $52 an hour
- Remote
- Senior level
- Health insurance
- 401(k)
Quick Apply

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Assist the Director of Support and the Director of Technology with technical decisions related to MSP and hosted customer environments.
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Part-Time IT Support Specialist / Help Desk Technician (Weekday Mornings) – North Raleigh, NC
Tech Wizards LLC —Raleigh, NC
Provide *help desk and IT support* via remote tools and on-site visits. Experience in *IT support, help desk, or technical support (preferred, not required)*.
$16 - $19 an hour
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6d

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Endpoint Administrator
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A bachelor's degree in related field is preferred and/or comparable work experience and certifications. Assists in system monitoring, reviewing infrastructure…
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HELP DESK SUPERVISOR

City of Rocky Mount -
Rocky Mount, NC

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Job Details

Full-time
$69,297.61 - $103,946.41 a year
3 days ago

Qualifications

Report preparation
Staff performance monitoring
Computer operation
Customer communication
Staff supervision
Operating systems
Team supervision
Technical documentation
Coaching
Basic math
Regulatory compliance
Operations coordination planning
Hardware maintenance
IT security awareness training implementation
Equipment troubleshooting
Employee relationship building
Metrics Reporting
Team development
Computer hardware
Desktop (troubleshooting support)
Mentoring
Desktop applications
Hardware management
Productivity software
Systems analysis
Desktop administration
CompTIA Security+
Task assignment
Standard operating procedures drafting

Full Job Description

DESCRIPTION OF WORK

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY
Responsible for the daily operations of the City’s help desk, the supervision of assigned staff, and the administration and maintenance of the Help Desk ticketing system.

JOB REQUIREMENTS

Design policies and standard operating procedures, job aides, checklists, etc.
Assign and establish priorities; coordinate efforts to expedite workflow and ensure work is completed in a timely manner in accordance with established SLAs, policies, and procedures.
Ensure work area coverage; track and monitor individual performance metrics to measure effectiveness and productivity.
Develop team effectiveness through coaching, communication, motivation, and mentoring.
Foster a customer-focused technically competent team that can deliver services that meet or exceed the needs of the organization.
Identify, analyze, and communicate customer support trends through analysis of Help Desk tickets.
Conducts assessments of server delivery performance objectives to identify opportunities for improvement.
Provide administrative management of the acquisition and disposition of client PCs; manage inventory of PCs, mobile devices, monitors, and other technology equipment.
Develops and maintains the City’s PC roll out schedule.
Act as a Point of Contact for escalation tickets; assists with troubleshooting efforts, installations, and other Help Desk duties.

Cybersecurity Operations

Serve as the primary intake point for all cybersecurity incidents, including phishing, malware, and account compromise.
Configure and monitor SIEM and other logging tools
Triage and escalating incidents in accordance with City incident response procedures
Coordinates with internal IT staff and external partners on incident remediation
Maintain incident documentation to support CJIS and audit requirements
Perform preliminary investigation of cybersecurity alerts in SIEM/EDR.

Identity & Access Management (IAM)

Oversee account lifecycle management (provisioning, modification, deprovisioning)
Enforce least privilege of access and separation of duties
Administer and enforce multi-factor authentication (MFA) across systems
Conduct periodic access reviews in coordination with department leadership

Endpoint Security & Compliance

Ensure all endpoints meet City security standards for patch compliance, endpoint detection and response (EDR), and antivirus and systems hardening
Coordinates remediation of vulnerabilities and non-compliant devices
Support deployment and maintenance of endpoint security tools

Policy Enforcement, Audit Support, & Security Awareness

Enforce IT security policies and standards across all departments
Support CJIS compliance efforts, including access control and audit readiness
Assist with internal and external audits by providing documentation and reports
Reinforce cybersecurity awareness through user interaction and support activities
Assist in delivering organization-wide security awareness initiatives
Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Education and Experience:

Associate’s degree or equivalent.
Three (3) years of experience in a related field.
Or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

Knowledge, Skills, and Abilities:

Ability to provide and demonstrate excellent Customer Service.
Ability to communicate with non-technical staff.
Ability to multi-task (work on multiple technical projects simultaneously).
Knowledge of information technology principles, concepts, and methods.
Knowledge of server and client operating systems.
Knowledge of computers, including diagnostic methods used to resolve PC hardware and software problems.
Knowledge of MS Back Office suite of applications
Advanced skill in analyzing problems and identifying solutions.
Advanced skill in establishing cooperative and productive working relationships.
Advanced skill in setting priorities for competing projects.
Advanced skill in performing basic mathematical calculations.
Advanced skill in operating computers and other standard office equipment.
Advanced skill in interpersonal relations.
Advanced skill in oral and written communication.
Advanced skill in preparing clear and accurate reports.
CompTIA Security+
Microsoft Security or Identity Certification
Experience in local government or public sector IT
Familiarity with CJIS or similar regulatory frameworks
Experience with SIEM, EDR, or identity management platforms

SUPERVISORY AND MANAGEMENT RESPONSIBILITIES

This position will serve as the direct supervisor for (2) IT Support Specialists and (2) IT Technicians

PHYSICAL DEMANDS

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects up to 20 pounds.

WORK ENVIRONMENT

The work is typically performed in an office.

Full time jobs are provided Benefits.

Benefit information can be found on the City's website https://mymarkiii.com/cityofrockymountnc/booklet/

Apply Now

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help desk supervisor jobs in wilson nc

HELP DESK SUPERVISOR

Technical Support Engineer (CHP / Gas Engines)

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I want to receive the latest job alert for help desk supervisor in wilson nc

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DESCRIPTION OF WORK

JOB REQUIREMENTS

MINIMUM QUALIFICATIONS

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

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