Top 14 Helpdesk manager Jobs in Wilsonville, Or

Helpdesk Manager
Pacific Office Automation —Beaverton, OR
- Full-time
- Mid-level
- Health insurance
- Dental insurance
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System Administrator
The 20 —Portland, OR
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Travel
- 4 years
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Technical Support Specialist (Medication Management)
Capsa Healthcare —Portland, OR
- $30 - $33 an hour
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- 3 years
- Paid parental leave
- AD&D insurance
Quick Apply
2d
IT Coordinator
MENTAL HEALTH & ADDICTION ASSOCIATION OF OR —Portland, OR
- $26.44 - $32.63 an hour
- Full-time
- Background check
- Clean driving record
- Word processing
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Service Desk Team Lead
LOGICAL POSITION LLC —Portland, OR
- $75,000 - $85,000 a year
- Mid-level
- Microsoft Office
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
3d
Lead Technology Asset Management
Nike —Beaverton, OR
- Full-time
- 5 years
- Office
- Analysis skills
IT Support Specialist
HDR —Portland, OR
- Full-time
- Computer science
- Computer Science
- Customer service
14d
IT Service Delivery Lead
A-dec, Inc. (USA) —Newberg, OR
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Opportunities for advancement
Quick Apply
Help Desk Technician
KELLEY CREATE —Tigard, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
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IT Manager
Dynalectric Company —Portland, OR
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
11d

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Software Asset Manager
TEKsystems —Beaverton, OR
Lead the implementation of automation and analytics tools to enhance asset visibility and decision-making. Bachelor’s degree in information technology, Business…
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4d
Associate Director of Information Technology, Support
EDUCATIONAL SERVICE DIST 112 —Vancouver, WA
Manage internal and external technology infrastructure design and support implementation of emerging technology, hardware and software acquisition and…
Up to $139,588 a year

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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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IT Support Specialist - FTE/Direct hire - Columbus, OH - Onsite (local candidates only) - W2 only
Stafford Technology —Columbus, OH
Previous *helpdesk, desktop support, field support, or IT support experience*. Construction, trades, or field-service industry experience.
$55,000 - $60,000 a year
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8d

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helpdesk manager jobs near wilsonville, or

Helpdesk Manager

Pacific Office Automation -
Beaverton, OR

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Mid-level

Full Job Description

Helpdesk Manager | Full-Time | On-Site|

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Are you someone who knows your way around managing IT projects, has a high attention to detail, organizational skills, and can provide outstanding customer service? Come Join POA's dynamic and growing IT team! As Helpdesk Manager, you will be responsible for the successful delivery of our I.T. managed services customers’ Helpdesk. For this position, we are seeking an individual who possesses a unique mix of strong IT technical service, management and support abilities, within an IT ecosystem, combined with solid hands-on technical experience.

Responsibilities:

Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Manage the operation and organization of the Helpdesk.
Conduct performance evaluations to monitor delivered results from the Helpdesk.
Attend team meetings with technical staff.
Mentor, coach and develop team members.
Document internal procedures.
Ask educated questions and listen to customers to determine root cause of issues.
Become a technical escalation for IT team members.
Train incoming staff.
Report significant and recurring issues to the tier-1-2-3 support team.
Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.
Advise team members on appropriate actions.
Follow standard help desk procedures.
Follow up with customers and users to ensure complete resolution of issues.
Redirect problems to correct resource.
Contribute to improving customer support by actively responding to queries and handling complaints
Evaluate and review the overall performance of the Helpdesk thru KPI’s.
Develop, evaluate and implement KPI’s.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports.
Inform management of recurring problems.
Stay current with system information, changes, and updates.
Help update training manuals for new and revised software and hardware.
Develop a positive working environment.
Provide great customer experience.
Ensure customer services is timely and accurate daily.
Communicate, work, and collaborate with different stakeholders (Technicians, Customers, Technical Account Managers, and Sales Representatives)

Benefits

Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

#LI-Onsite

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helpdesk manager jobs in wilsonville, or

Helpdesk Manager

System Administrator

Technical Support Specialist (Medication Management)

IT Coordinator

Service Desk Team Lead

Lead Technology Asset Management

IT Support Specialist

IT Service Delivery Lead

Help Desk Technician

IT Manager

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