Top 14 Help desk support Jobs in Winchester, Ky

Districtwide Technology Support Specialist II- 1.0 FTE
Fayette County Public Schools —Lexington, KY
- $27.21 - $40.88 an hour
- Full-time
- Public speaking
- Research
- Mid-level
5d
EHR Specialist
Healthfirst Bluegrass —Lexington, KY
- $30.56 an hour
- Full-time
- Computer science
- Computer Science
- Associate's degree
Quick Apply
Information Technology Systems Administrator
KET-Kentucky Educational Television —Lexington, KY
- Email
- Computer science
- Computer Science
- Microsoft Office
- Health insurance
- Paid time off
13d
Hybrid IT Support Technician II - Richmond, KY
Dedicated IT —Richmond, KY
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Senior Desktop Support Technician | MSP
Global Accounting Network —Richmond, KY
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Mentoring
- Health savings account
- Health insurance
Quick Apply
4d
Help Desk Engineer - 46Solutions
Davis H Elliot Company, Inc. —Lexington, KY
- Weekends as needed
- Computer Science
- Pass drug screening
- Research
- Paid training
- Disability insurance
Technology Support Assistant
University of Kentucky —Lexington, KY
- $15 an hour
- Part-time
- Background check
- Classroom
- Pass drug screening
3d
Clinical Systems Administrator
PepperPointe Partnerships —Lexington, KY
- $70,000 - $80,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
6d
Senior Software Engineer, Core Experiences - Lexington, KY, USA
Speechify —Lexington, KY
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
11d

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Districtwide Technology Support Specialist II- 1.0 FTE

Fayette County Public Schools -
Lexington, KY

Apply Now

Job Details

Full-time
$27.21 - $40.88 an hour
5 days ago

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Fayette County Public Schools, KY

JOB DESCRIPTION – Technology Support Specialist II

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description.

Technology Support Specialist II

Job Class Code: 8795

Position Type: Hourly

Job Type: Classified

Pay Grade*: G 14

(*salary calculations are based on verified education and related experience levels)

Reports To: Superintendent’s Designee

Supervises: N/A

Work Calendar Name: 12 month hourly FT

Days in work calendar: 251

JOB SUMMARY

Install and troubleshoot computer hardware and software; train users in functions and operations of computers; provide continuing on-site and telephone support for users.

ESSENTIAL JOB FUNCTIONS

Provide on-site and telephone support for users of hardware and software.
Install Windows PCs, Chromebooks, and iPads including applicable peripherals, software, and apps.
Manage district technology hardware and accounts using Active Directory, Group Policy, and Mobile Device Management solutions.
Conduct and document tier II problem-solving research.
Test, install, and configure new software programs and updates
Document troubleshooting steps and solutions in Help Desk ticket system.
Diagnose hardware problems and replace components as needed.
Conduct training for use of district technology hardware and software with individuals and small groups.
Evaluate needs of user departments and recommend hardware and software solutions.
Diagnose hardware problems and replace components as needed.
Trace network and other cables and make repairs as needed.
Demonstrates the ability to communicate in more than one language or the willingness to learn to communicate in more than one language at the novice level of proficiency.
Performs other duties as assigned.
Maintains regular attendance.

KNOWLEDGE AND ABILITIES

KNOWLEDGE OF:

Operation of Windows PCs, Chromebooks, and iPads and related peripherals.
Operation of numerous software applications used by students, teachers and staff.
Installation of computer hardware, peripherals and software.
Proper methods of storing equipment, materials and supplies.
Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties. Technical aspects of field of specialty.
Customer Service practices.
Public speaking techniques.

ABILITY TO:

Install computer hardware and software.
Plan, develop and coordinate training programs in the use of PCs, Chromebooks, iPads, wireless access points, copiers, printers and other peripheral equipment.
Provide assistance and technical knowledge of various software applications.
Develop and present training sessions on the operation of computer hardware and software applications.
Maintain current knowledge of technological advances in the field.
Establish and maintain cooperative and effective working relationships with others.
Communicate effectively both orally and in writing.
Work independently on tasks as well as part of a team.
Demonstrate the ability to communicate in more than one language or the willingness to learn to communicate in more than one language at the novice level of proficiency

QUALIFICATIONS

Education and Experience:

High school diploma or G.E.D. Certificate supplemented by course work in microcomputers and software applications
Four years microcomputer and software operations and installation experience.

Licenses or Certifications:

Special Requirements:
N/A

PHYSICAL DEMANDS

Work is performed while standing, sitting and/or walking
Requires the ability to communicate effectively using speech, vision and hearing
Requires the use of hands for simple grasping and fine manipulations
Requires bending, squatting, crawling, climbing, reaching
Requires the ability to lift, carry, push or pull light weights, up to 30 pounds

Job Description Creation Date:

1/9999

Revision Dates:

5/2023
10/2024

The Fayette County Board of Education is an Equal Opportunity Employer. The Superintendent shall adhere to a policy of equal employment opportunity in all personnel matters. No person shall be subjected to discrimination in regard to employment, retention, promotion, demotion, transfer or dismissal because of race, color, religion, sex (including sexual orientation or gender identity), genetic information, national or ethnic origin, political affiliation, age or disabling condition or limitations related to pregnancy, childbirth, or related medical conditions.

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Refine Your Search

help desk support jobs in winchester, ky

Districtwide Technology Support Specialist II- 1.0 FTE

EHR Specialist

Information Technology Systems Administrator

Hybrid IT Support Technician II - Richmond, KY

Senior Desktop Support Technician | MSP

Help Desk Engineer - 46Solutions

Technology Support Assistant

Clinical Systems Administrator

Senior Software Engineer, Core Experiences - Lexington, KY, USA

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