Patient Service Representative, Neurology
Valley Health —Winchester, VA
- $18.22 - $22.78 an hour
- Full-time
- High school diploma or GED
- Clinic
- Neurology
- Wellness program
- Health savings account
5d
Patient Service Representative, Cardiothoracic
Valley Health —Winchester, VA
- $18.22 - $22.78 an hour
- Full-time
- High school diploma or GED
- Clinic
- 1 year
- Wellness program
- Health savings account
Physical Therapist Assistant - (PRN) - Valley Health/Mary Free Bed
Mary Free Bed Rehabilitation Hospital —Winchester, VA
- $33 an hour
- PRN
- Hospital
- BLS Certification
- Physical & Rehabilitation Medicine
9d
Registered Radiation Therapist - Full Time First Shift
Valley Health —Winchester, VA
- $37.22 - $55.84 an hour
- Overtime
- BLS Certification
- Mid-level
- Analysis skills
- Wellness program
- Health savings account
Certified Occupational Therapist Assistant (COTA) - (PRN) - Valley Health/Mary Free Bed
Mary Free Bed Rehabilitation Hospital —Winchester, VA
- $30 an hour
- PRN
- Hospital
- BLS Certification
- Inpatient
9d
Registered Radiation Therapist - Full Time First Shift (2)
Valley Health —Winchester, VA
- $37.22 - $55.84 an hour
- Overtime
- Hospital
- BLS Certification
- Mid-level
- Wellness program
- Health savings account
Board Certified Behavior Analyst (BCBA)
Autism FIRST —Stephens City, VA
- $100,000 - $140,000 a year
- Full-time
- HIPAA
- Mid-level
- Clinic
- 401(k)
- Paid time off
Quick Apply
Respiratory Therapist - Part Time
Valley Health —Winchester, VA
- $29.40 - $44.10 an hour
- Part-time
- Hospital
- BLS Certification
- Organizational skills
- Wellness program
- Health savings account
Respiratory Therapist - Full Time Third Shift
Valley Health —Winchester, VA
- $29.40 - $44.10 an hour
- Full-time
- Hospital
- BLS Certification
- Organizational skills
- Wellness program
- Health savings account
Physical Therapist - (PRN) - Valley Health/Mary Free Bed
Mary Free Bed Rehabilitation Hospital —Winchester, VA
- $54 an hour
- PRN
- Customer service
- Computer literacy
- BLS Certification
9d
Respiratory Therapist Float - Part Time First Shift (2)
Valley Health —Winchester, VA
- $29.40 - $44.10 an hour
- Part-time
- Float pool
- BLS Certification
- Mid-level
- Wellness program
- Health savings account
Respiratory Therapist Float - Full Time Third Shift (2)
Valley Health —Winchester, VA
- $29.40 - $44.10 an hour
- Full-time
- Float pool
- BLS Certification
- Mid-level
- Wellness program
- Health savings account
Respiratory Therapist Float - Part Time Third Shift (2)
Valley Health —Winchester, VA
- $29.40 - $44.10 an hour
- Part-time
- Float pool
- BLS Certification
- Mid-level
- Wellness program
- Health savings account
Board Certified Behavior Analyst (BCBA)
Achieving True Self —Augusta, WV
- $12.50 an hour
- Part-time
- Mid-level
- Master's degree
- Clinic
- Disability insurance
- Health insurance
Quick Apply
Therapist II - PRN
Grafton Integrated Health Network —Berryville, VA
- $41.90 - $56.11 an hour
- Part-time
- LMFT
- Management
- Licensed Clinical Social Worker
- Employee assistance program
- 401(k) matching
Quick Apply
10d
Board Certified Behavior Analyst ($10,000 sign-on bonus)
Grafton Integrated Health Network —Winchester, VA
- $87,068.80 - $116,480.00 a year
- Management
- Mid-level
- Master's degree
- Health savings account
- Disability insurance
Quick Apply
10d
Radiologic Tech - Outpatient Diagnostic Center - Full Time
Valley Health —Winchester, VA
- $27.44 - $41.16 an hour
- Full-time
- Anatomy knowledge
- BLS Certification
- Sanitation
- Wellness program
- Health savings account
Respiratory Therapist - Full Time Third Shift
Valley Health —Winchester, VA
- $29.40 - $44.10 an hour
- Full-time
- Hospital
- BLS Certification
- Organizational skills
- Wellness program
- Health savings account
Radiologic Tech - Full Time
Valley Health —Winchester, VA
- $27.44 - $41.16 an hour
- Full-time
- Anatomy knowledge
- Hospital
- BLS Certification
- Wellness program
- Health savings account
PRN RN - Winchester
Comfort Keepers —Winchester, VA
- From $40 an hour
- Part-time
- Background check
- RN License
- Computer literacy
- Dental insurance
- Paid time off
Quick Apply
3d

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Patient Service Representative, Neurology

Valley Health -
Winchester, VA

Apply Now

Job Details

Full-time
$18.22 - $22.78 an hour
5 days ago

Benefits

Wellness program
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED
Healthcare privacy protection

Full Job Description

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare , Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Department

Neurology PBB - 209594

Worker Sub Type

Regular

Work Shift

Pay Range

$18.22 - $22.78

Job Description

Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians’ network. This is a key role in the patient experience and must demonstrate excellence in all patient and customer encounters including face-to-face and telephone interactions. This position assures that a high-quality patient experience takes place by providing administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skills. This position is responsible for the accurate and appropriate scheduling of patients for optimum care and provider efficiency. This position is responsible for collecting accurate demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture.

Appointment Scheduling and Referral Functions

Listens to patients requests for an appointment and then schedules an outpatient appointment while following clinic scheduling guidelines. Offers alternate providers or locations when appropriate to meet the patients’ needs. Raises up patients’ needs that they cannot meet to Office Coordinator or Practice Manager.

Electronically selects and sends appropriate appointment reminder letter to the patient in accordance with clinic scheduling guidelines.

Utilizes all available scheduling functions, such as Wait Lists, to aid service to patients as appropriate.

Follow established clinic scheduling guidelines when cancelling and rescheduling appointments. Directs any requests from providers or other staff to adjust appointment schedules to Office Coordinator or Practice Manager for review and approval before acting.

Process urgent requests for referrals same day. Process routine referral requests within 72 hours.

Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient.

Performs Reception Functions

Receives and greets every patient in a courteous and friendly manner using a welcoming and positive tone, words and actions. Patients are serviced with the objective of meeting patient needs.

Ensures new patients are provided appropriate documents as determined by the practice.

Raises up emergent situations or expressed patient problems or concerns directly to Office Coordinator or Practice Manager for assistance.

Supports the care team with keeping patients informed about any delays in the delivery of care the patient might experience in the waiting room and exam room.

Performs Registration Functions

Obtains all information necessary to complete the outpatient registration process assuring demographic and financial/insurance information is correct and entered accurately into the Epic system.

Assures correct data capture and data entry necessary for regulatory agencies and compliance requirements.

Maintains required level of knowledge and proficiency in all core functions (demographic and financial information capture, insurance eligibility and verification, regulatory and compliance monitoring) of front desk operations.

Collection of Payments/Cash Handling

Conveys to patient what payment is due based upon Insurance card or insurance verification and requests of patient how they will be paying today (cash, check, credit card).

Receive and receipt all payments accurately as determined by daily cash verification process.

Maintain and balance cash drawer accurately as determined by daily cash up process.

Telephone Functions

Answers phones within 3 rings using a 3-part greeting (Name of clinic, your name, “How may I help you?”).

Ends calls courteously by asking patient if there is anything else we can for them today.

Takes clear, complete and accurate phone messages or prescription requests using the Epic messaging system.

Health Information Management Functions

Date stamps all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis.

Prepares accurately all correspondence to patients and/or other entities as directed by providers or other staff person.

Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing. Handles same day requests for medical records for patient care continuity as needed. Seeks assistance from HIM resources with any questions related to medical records release process.

Receives, process and distributes incoming mail in a timely manner and in accordance with established clinic processes.

Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only.

Cross Coverage/Office Support Functions

Covers at other locations performing like office functions as requested in times of staffing shortages or during workload efficiency adjustments.

Maintains sufficient office supplies and required forms for daily front desk operations.

Maintains departmental filing system accurately. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents.

Opens and/or closes clinic according to practice guidelines

Performs Similar or Related Duties as Requested or Directed

Performs other duties as requested and observed.

Education

High School Diploma or equivalent is required.

Associates degree is preferred.

Experience

(1) year of relevant work experience is required.

Associate's degree may substitute for one year of relevant work experience.

Qualifications

Customer service experience preferred.

Strong computer, customer service and communication skills required.

Ability to prioritize work.

Ability to handle confidential information and sensitive situations required.

Interpersonal skills to work with diverse people within and outside organization required.

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com .

Apply Now

Refine Your Search

clinical support staff jobs in winchester, va

Patient Service Representative, Neurology

Patient Service Representative, Cardiothoracic

Physical Therapist Assistant - (PRN) - Valley Health/Mary Free Bed

Registered Radiation Therapist - Full Time First Shift

Certified Occupational Therapist Assistant (COTA) - (PRN) - Valley Health/Mary Free Bed

Registered Radiation Therapist - Full Time First Shift (2)

Board Certified Behavior Analyst (BCBA)

Respiratory Therapist - Part Time

Respiratory Therapist - Full Time Third Shift

Physical Therapist - (PRN) - Valley Health/Mary Free Bed

Respiratory Therapist Float - Part Time First Shift (2)

Respiratory Therapist Float - Full Time Third Shift (2)

Respiratory Therapist Float - Part Time Third Shift (2)

Board Certified Behavior Analyst (BCBA)

Therapist II - PRN

Board Certified Behavior Analyst ($10,000 sign-on bonus)

Radiologic Tech - Outpatient Diagnostic Center - Full Time

Respiratory Therapist - Full Time Third Shift

Radiologic Tech - Full Time

PRN RN - Winchester

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