Position Overview
The Property Manager is responsible for overseeing the daily operations, financial performance, and resident experience of an assigned residential community. This role provides leadership to onsite teams while ensuring the property operates efficiently, achieves financial objectives, and maintains the highest standards of service, safety, and operational excellence.
The Property Manager is accountable for maximizing Net Operating Income (NOI), managing operating expenses, ensuring regulatory compliance, preserving the physical asset, and fostering a positive resident experience. This position partners closely with Leasing, Maintenance, Accounting, and Operations to support occupancy, resident retention, and long-term asset performance.
This role requires strong leadership, financial acumen, operational expertise, and the ability to make sound business decisions while managing multiple priorities in a fast-paced environment.
Key Responsibilities
Operational Leadership
- Oversee the day-to-day operations of the property, ensuring alignment with company standards, policies, and operational objectives
- Supervise, coach, and develop onsite team members, including Assistant Property Managers, Maintenance staff, Concierge staff, and administrative personnel
- Foster a collaborative, customer-focused culture that promotes accountability and operational excellence
- Ensure all departments work cohesively to provide an exceptional resident experience
- Conduct regular property inspections to maintain community appearance, cleanliness, and operational standards
Financial Management & Performance
- Develop, manage, and monitor the property's annual operating budget
- Analyze monthly financial statements, P&L reports, and budget variances
- Identify opportunities to increase revenue, reduce expenses, and improve Net Operating Income (NOI)
- Approve invoices, monitor expenditures, and maintain appropriate cost controls
- Ensure timely and accurate completion of financial reporting and operational metrics
Leasing Partnership & Revenue Alignment
- Partner with the Leasing Department to support occupancy goals and overall asset performance
- Ensure apartment homes are operationally ready for leasing, move-ins, and resident transfers
- Coordinate with Leasing to maintain accurate unit availability and turnover schedules
- Support resident retention initiatives through exceptional customer service and operational execution
- Collaborate with Leasing leadership to identify opportunities that improve occupancy and resident satisfaction
Maintenance & Asset Preservation
- Partner with the Maintenance Manager to ensure the property remains safe, clean, fully operational, and well-maintained
- Monitor preventative maintenance programs and work order completion
- Ensure vacant apartment homes are completed within established timelines and company standards
- Oversee vendor relationships, contractor performance, and quality of completed work
- Identify capital improvement needs and provide recommendations to leadership
Resident Relations & Customer Experience
- Promote a positive living experience through responsive and professional customer service
- Address and resolve escalated resident concerns in a timely and effective manner
- Foster resident engagement and support community-building initiatives
- Monitor resident feedback and implement strategies to improve satisfaction and retention
- Ensure consistent delivery of KRE's customer service standards
Compliance & Risk Management
- Ensure compliance with all company policies, Fair Housing regulations, safety requirements, and applicable federal, state, and local laws
- Maintain accurate property records, documentation, and reporting
- Coordinate required property inspections and ensure corrective actions are completed timely
- Promote workplace safety and ensure compliance with OSHA standards and company safety programs
- Identify operational risks and implement corrective actions when necessary
Team Leadership & Development
- Recruit, onboard, coach, and develop onsite team members
- Conduct performance evaluations, coaching conversations, and employee development discussions
- Establish clear performance expectations and promote accountability
- Support employee engagement and maintain a positive team culture
- Collaborate with Human Resources on employee relations matters, performance management, and talent development
Strategic & Operational Support
- Participate in operational planning, budgeting, and portfolio initiatives
- Support acquisitions, transitions, special projects, and operational improvement initiatives
- Identify opportunities to improve efficiency, resident experience, and overall property performance
- Collaborate with corporate leadership to implement company initiatives and best practices
Additional Duties
- Perform other job-related duties as assigned by management based on business needs.
Qualifications
- High school diploma or equivalent required; Bachelor's degree in Business Administration, Property Management, Real Estate, or a related field preferred
- Minimum 3–5 years of residential property management experience required
- Previous leadership or supervisory experience required
- Strong understanding of:
- Property operations
- Budgeting and financial management
- Customer service and resident relations
- Fair Housing regulations
- Vendor management
- Property maintenance operations
- Experience with Yardi or comparable property management software preferred
- Strong leadership, communication, and conflict resolution skills
- Excellent organizational, analytical, and problem-solving abilities
- Ability to manage multiple priorities and make sound business decisions
- Valid driver's license required
- Reliable transportation required
Work Schedule & Availability
- Ability to work a flexible schedule, including occasional evenings and weekends as business needs require
- Availability to respond to operational needs, including after-hours email communication and emergency situations
- Ability to remain accessible outside of standard business hours to support property operations and urgent business needs
Essential Functions
- Oversee all aspects of property operations and financial performance
- Lead, develop, and support onsite teams
- Drive operational efficiency, resident satisfaction, and property performance
- Maintain compliance, safety, and company standards
- Partner with Leasing, Maintenance, and corporate departments to achieve business objectives
Physical Requirements
- Ability to sit for extended periods while working at a computer
- Ability to regularly walk the property, including climbing stairs and navigating interior and exterior areas
- Ability to occasionally lift up to 20 pounds
- Ability to conduct routine property inspections and engage in onsite operational activities
Work Environment
- Combination of office and onsite property environment
- Frequent interaction with residents, team members, vendors, contractors, and corporate leadership
- Fast-paced environment requiring sound judgment, adaptability, and management of multiple priorities
About The KRE Group
The KRE Group is a family-owned real estate investment and management company dedicated to building high-quality living and workspaces across New Jersey and Pennsylvania.
Since 1979, KRE has specialized in real estate investment, development, and property management. KRE has leveraged its exceptional base of human and physical capital to expand intelligently and take advantage of emerging economic and cultural trends.
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
