NOW HIRING an Collections Specialists/Account Managers
Up to $110,000+/year (first year potential)
*AUTOMOTIVE Collections or other FIRST PARTY Collections Experience Preferred*
*Openings in both BUFORD & STONE MOUNTAIN, GA locations*
Why Join Our Team?
At Sports & Imports Auto, we have proudly served the greater Atlanta area for over 22 years, excelling in providing top-quality vehicles and outstanding customer service.
As an equal opportunity employer, we champion diversity and inclusivity within our workforce. We believe in valuing our employees and nurturing a supportive, family-oriented work environment that encourages personal and professional growth. If you are a motivated individual ready to make an impact, we would love to connect with you!
What We Offer:
- $25 per hour, plus overtime and commission (Potential earnings up to $120,000 + annually)
- 40 HR work week rotating shifts-1 day off during the week-Closed on Sundays
- Health Insurance
- Dental Insurance
- Vision insurance
- Paid time off (PTO) and Paid Holidays
- Supportive Management Team to Ensure Your Success
Position Overview:
The Collections Specialist/Account Manager is responsible for actively contacting customers with overdue accounts. Utilizing various communication methods, you will negotiate payment plans and resolve outstanding debts, aiming to maximize collection rates while maintaining a customer-centric approach and adhering to company policies to ensure timely cash flow.
Key Responsibilities include but not limited to following:
- Account Monitoring: Regularly review customer accounts to identify overdue payments and potential collection issues.
- Customer Contact: Reach out to customers with outstanding balances via phone, email, or letter to discuss payment options and set up repayment plans.
- Debt Collection: Negotiate payment arrangements with customers experiencing financial difficulties while adhering to legal regulations.
- Payment Follow-Up: Track payment progress and send reminders to ensure timely payments.
- Record Keeping: Maintain detailed records of collection activities, including customer interactions, payment arrangements, and account updates.
- Compliance: Understand and follow the Fair Debt Collection Practices Act (FDCPA) guidelines when contacting debtors.
What We are Looking for:
- Experience in account management and first-party collections
- Strong negotiation skills
- Excellent communication skills, both verbal & written
- An analytical thinker with the ability to assist customers with resolving their delinquency issues
- Ability to de-escalate and resolve complex customer issues
- Proficient in Microsoft and Google software and the ability to use multi-computer applications at once
- Automotive collections experience a plus
- Skip Tracing Experience is a PLUS
- High school diploma required
All those interested should APPLY-and you may also call us at 855-298-5203 to arrange an in-person interview. Be sure to include CURRENT contact information on your application so we may call you to arrange an interview. ABSOLUTELY NO WALK-INS! YOU MUST HAVE AN APPOINTMENT.
Sports & Imports Auto Sales
4247 Buford Dr
Buford, GA 30518
- Must Be Authorized to Work in the US
- Drug Free Workplace
- Must possess a valid US Driver's License AND have Reliable Transportation
- Drug & Tobacco-Free Workplace
- Equal Opportunity Employer
Experience in the following industries is a plus/Keywords/Skills: A/R Collections, Aaron’s, Account Issues, Account Management, Account Manager, Account Reconciliation, Account Review, Account Sales, Accounts Receivable, ACH, ACH Funds, ACI universal, Active Directory, Administrative Assistant, Administrative Experience, Appointment Setter, ARTIVA RM, Auto Billing, Auto Collections, Auto Dialer, Auto Finance, Auto Financial Services, Auto Financing, Auto Loan, Auto Loan Collections, Auto Loans, Auto-Dialer, Automotive Billing, Automotive Collections, Automotive Finance, Automotive Financial Services, Automotive Financing, Background Checks, BDC, BDC Consultant, BDC Representative, Bilingual, Billing, Billing Issues, Billing Specialist, Business Development Center, Business to Business Sales, Buy Her-Pay Here, Buy Here Pay Here, Buy Here/Pay Here, Call Center, Cash Collection, CCCO, CCCP, CCS, Cellular Phone Sales, Certified Collections Specialist, Charging, Citrix, Collateral, Collection Development, Collection Efforts, Collection Issues, Collection Letters, Collection Professional, Collections, Collections Account, Collections Account Manager, Collections Accounts, Collections Agent, Collections Enforcement, Collections Rep, Collections Representative, Collections Specialist, Commercial Sales, Commission Sales, Communication Skills, Computer Skills, Conflict Resolution, Consumer Collections, Consumer Lending, Contact Centers, Courts, Credit Analysis, Credit Card Calling, Credit Card Calls, Credit Card Collection, Credit Card Collections, Credit Collection, Credit Manager, Credit Repair, Credit Reports, CRM, CRM Software, Customer Accounts, Customer Issues, Customer Relationship Management, Customer Service Representative, Data entry, DataArc360, Dealer Solutions, Debt Collection, Debt Collection Agent, Debt Collection Representative, Debt Collection Specialist, Debt Collector, Debt Manager, Debt Recovery, Debt Repayment, Debtmaster Software, Default, Delinquencies, Delinquent, Delinquent Accounts, Dialer System, Documentation, Due Balances, Experian, F&I, F&I Manager, FACS Debt Manager, Fair Dept Collection Practices Act, FCRA, FDCPA, Finance Manager, Financial Analysis, Financial Sales, Financial Services, Franchise Dealer, Fraud prevention & detection, Garnishments, HCM, Healthcare Collection Management, Healthcare Collections, Hospitality Industry, Inbound Calling, Inbound Calls, Independent Dealer, Inside Sales, Insurance Sales, Internet Sales, Invoicing, Legal Action, Loan Debt, Loss Control, Medical Billing, Medical Debt Collection, Multi-line phone system, Negotiate Payments, Negotiating, Negotiation, Omnique, Outbound Calls, Outside Sales, Overdue Accounts, Overdue Payments, Party Collections, Past Due Accounts, Past Due Balances, Payment Arrangements, Payment Collection, Payment Options, Payment Processing, Payment Processor, People Skills, Phone Etiquette, Phone Skills, Portfolio Management, POS, Quantrax Intelec, Recovery, Recovery Management Database, Relationship Management, Rent to Own, Rent-a-Center, Repayment Schedules, Repo, Repossession, Repossessions, Risk Management, Sales Manager, Sales Skills, Salesforce, SAP, Scheduling, Shaw, Skip Trace, Skip Tracing, Skiptrace, Skiptracing, Spanish, State Laws, Student Loans, Sub Prime Financing, Sub Prime Lending, Sub Prime Loans, Subprime Financing, Subprime Lending, Subprime Loans, Supervising Experience, TCPA, Telemarketing, Telephone Sales, Time Management, UAD, UNIX System V, Used Cars, VPN, Wage Garnishment, Working Solutions, etc.
Job Type: Full-time
Pay: Up to $110,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will you be able to reliably commute to Buford, GA 30518 or Stone Mountain, GA 30083 for this job?
- Do you currently have a valid US Driver's License?
- Do you currently have your own vehicle as reliable transportation to either our Buford, GA 30518 or Stone Mountain, GA 30083 location for this position?
- How many years of high-volume call center experience do you have?
- How many years of COLLECTIONS experience do you possess? Please briefly explain your experience.
- How many years of FIRST-PARTY COLLECTIONS experience do you have? Please briefly explain.
- Are you proficient in Microsoft Excel and Google Sheets software?
- Although not required, so you have experience with skip tracing and/or wage garnishments?
- How many years of CPI (Collateral Protection Insurance) and claims knowledge do you have?
- Does your resume/application/profile reflect CURRENT, up to date employment? If your most CURRENT employer information is missing, please provide the information that is missing, here (Employer Name, Dates of Employment, Job Title, Brief list of Responsibilities).
- If you are currently laid off/without employment, please provide the date (Month, Day, Year) of your last day on the job, AND a brief EXPLANATION as to why.
Work Location: In person
