Top 57 Technical support occupations Jobs in Winder, Ga

Customer Support Analyst
Sage —Lawrenceville, GA
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
10d
Customer Support Specialist
Sage —Lawrenceville, GA
- Hybrid work
- Mid-level
- Office
- Communication skills
- Paid parental leave
- Paid holidays
4d
Technical Support Engineer
Source Support Services —Lawrenceville, GA
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
IT Helpdesk P1
Synamedia —Lawrenceville, GA
- Azure
- Office
- AWS
Technical Support Analyst
Waystar —Duluth, GA
- Full-time
- Mid-level
- Bachelor's degree
- Communication skills
- Paid parental leave
- Paid holidays
IT Assistant/Technical Support
Ascent Hospitality Management Co —Buford, GA
- Evenings as needed
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Store Support Center Agent
Majors Management —Lawrenceville, GA
- $20 - $22 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Dacula, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Jefferson, GA
- $25.48 - $41.68 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
4d
Technical Support Engineer I
IPA - Innovative Product Achievements —Duluth, GA
- Weekends as needed
- Hybrid work
- Mid-level
- Linux
- Associate's degree
- Paid parental leave
- Health savings account
Technology Support Tech III - IT Customer Service and Support
Gwinnett County Public Schools —Gwinnett County, GA
- $49,435 - $79,283 a year
- Full-time
- 5 years
- Windows
- Ability to climb stairs
ERP Support Specialist
Price Industries —Winder, GA
- Full-time
- ERP systems
- Mid-level
- 3 years
9d
Desktop Engineer (MSP / Managed Services Environment)
Computer Specialist —Lawrenceville, GA
- Mid-level
- Windows
- Opportunities for advancement
IT Support Technician
Accurus Aerospace —Athens, GA
- Full-time
- Microsoft Outlook
- Pass drug screening
- Mid-level
Quick Apply
Technical Support / Customer Service (FS&S Specialist) - Hybrid Schedule
Mansfield Energy —Gainesville, GA
- On call
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Mid-level
Technical Customer Service Representative - OSC (First Shift)
QTS Data Centers —Suwanee, GA
- Email
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Health savings account
ERP Support Specialist
PRICE INDUSTRIES INC —Winder, GA
- Full-time
- ERP systems
- Mid-level
- 3 years
Quick Apply
9d
IT Technician II (Onsite- Athens, GA)
Meissner —Athens, GA
- $22.32 - $27.45 an hour
- Full-time
- Mid-level
- In-person
- 2 years
- Profit sharing
- Health savings account
Customer Support Technician
Atosa USA, Inc. —Flowery Branch, GA
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
HELPDESK SUPPORT TECHNICIAN
Atlanta I.T. Service —Duluth, GA
- Weekends as needed
- Background check
- Pass drug screening
- Office

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Customer Support Analyst

Sage -
Lawrenceville, GA

Apply Now

Job Details

10 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Gym membership

Qualifications

Systems analysis
Technical Proficiency

Full Job Description

Job Description

As a Customer Support Analyst, you will play a key role in building strong customer relationships by delivering exceptional support for Sage products and services. You will assist customers with product questions, troubleshoot issues, and provide guidance on how our solutions support their business operations. By understanding customer needs, you'll also help identify opportunities where additional Sage products or services may provide value.

In this role, you'll collaborate with teammates to improve the overall customer experience by contributing to internal knowledge resources, participating in team projects, and sharing your expertise with less experienced team members. Your commitment to delivering accurate, timely support will help drive customer satisfaction and long-term success.

This role is hybrid, three days per week onsite in our Lawrenceville office.

Key Responsibilities

Deliver an exceptional customer experience by resolving inquiries via phone, email, chat, social media, and other support channels while meeting service goals and performance metrics.

Troubleshoot and resolve low to moderately complex software and system issues by identifying root causes and applying effective problem-solving techniques.

Maintain current knowledge of assigned Sage products, support processes, and business applications.

Create, update, and promote knowledge base articles to improve self-service resources and maintain content quality.

Help customers maximize the value of their Sage products and identify opportunities where additional solutions may benefit their business.

Accurately document customer interactions and resolutions within the case management system.

Escalate unresolved issues to the appropriate teams, providing complete and relevant information.

Collaborate effectively with teammates and contribute to a positive, respectful work environment.

Prioritize work to balance customer needs with operational efficiency, communicate progress, and proactively address obstacles.

Adapt to changing priorities and manage workload effectively to ensure the best outcomes for customers and the business.

Participate in continuous improvement initiatives, including process enhancements, training development, knowledge sharing, and customer service improvements.

Skills, know-how and experience:

1+ years of experience preferred in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitude

Requires the ability to step through a linear analysis of complex technical issues and to identify problems and suggest solutions in a logical manner

Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps

Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions

Established knowledge and reputation in addressing user inquiries in one or more of the Sage applications or industries.

Requires the ability to adhere to a structured work schedule and efficiently self-manage work time

Requires strong verbal, listening, and written communication skills

Education or experience in construction or accounting is a plus

Behavioral Competencies:

Action oriented

Being resilient

Communicates effectively

Courage

Customer focus

Demonstrates self-awareness

Ensures accountability

Instills trust

Resourcefulness

Situational adaptability

Values differences

Perks? We have plenty.

Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

Comprehensive health, dental and vision coverage

401(k) retirement match (100% matching up to 4%)

32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

5 days paid yearly to volunteer (through Sage Foundation)

$5,250 tuition reimbursement per calendar year starting 6 months after hire date

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

Library of on demand career development options and ongoing training offerings

Dig deeper about who we are:

Who is Sage:

https://www.sage.com/en-us/company/about-sage/

Life at Sage:

https://www.sage.com/en-us/company/careers/

Our Values & Behaviors:

https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

How we make a difference:

https://www.sage.com/en-us/company/sage-foundation/

Sage Business Cloud - SaaS for Every Business:

https://www.sage.com/en-us/products/

#LI-MT1

Apply Now

Refine Your Search

technical support occupations jobs in winder, ga

Customer Support Analyst

Customer Support Specialist

Technical Support Engineer

IT Helpdesk P1

Technical Support Analyst

IT Assistant/Technical Support

Store Support Center Agent

Seasonal, Operations Technical Specialist (Part Time)

IT Support Engineer I, Ops Tech Solutions (OTS)

Technical Support Engineer I

Technology Support Tech III - IT Customer Service and Support

ERP Support Specialist

Desktop Engineer (MSP / Managed Services Environment)

IT Support Technician

Technical Support / Customer Service (FS&S Specialist) - Hybrid Schedule

Technical Customer Service Representative - OSC (First Shift)

ERP Support Specialist

IT Technician II (Onsite- Athens, GA)

Customer Support Technician

HELPDESK SUPPORT TECHNICIAN

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