Top 5 Application support analyst Jobs in Windermere, Fl

Analyst CTS - OSC
JetBlue Airways Corporation —Orlando, FL
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
Programmer Analyst - Application Support
Fresh Express —Windermere, FL
- Full-time
- Computer Science
- Mid-level
- 3 years
- Dental insurance
- 401(k)
Quick Apply
Configuration Support Analyst – Support Services
Oracle —Orlando, FL
- Full-time
- Mid-level
- Office
- SQL
Business Analyst (Guidewire Policy Center)
Stellar IT Solutions LLC —Lake Mary, FL
- $40 - $43 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Business Analyst PolicyCenter
Stellar IT Solutions LLC —Lake Mary, FL
- $40 - $45 an hour
- Mid-level
- 3 years
- Analysis skills
Quick Apply

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Track incidents, service requests, and assets using ITSM and asset management tools. Experience with ITSM tools (ServiceNow or similar) and asset tracking…

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application support analyst jobs near windermere, fl

Analyst CTS - OSC

JetBlue Airways Corporation -
Orlando, FL

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Job Details

Qualifications

Microsoft Windows Server
Smartphone (troubleshooting support)
iOS
Software implementation
Application deployment
Enterprise software support
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
System deployment
Application Maintenance
Desktop administration
Mobile devices

Full Job Description

Position Summary

The Analyst IT Crewmember Technology Services (CTS) Support (Mac Specialist) provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue.

Essential Responsibilities

Provides support for Apple products throughout the infrastructure, including Apple Provisioning Units (APU’s), MacBooks, iPads and iPhones
Provides support for all JetBlue hardware/applications including telephony and mobile devices
Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
Serves as escalation point and provides Tier 2 and 3 support
Acts as a source of guidance, feedback, and technical expertise for other members of the CTS Support teams
Coordinates resolution of incidents/requests from beginning to end with internal and external resources
Monitors, maintains and supports systems and user access
Facilitates software package rollouts and maintenance
Collaborates with all Information Technology (IT) disciplines
Works to achieve first-touch resolution with all issues
Collaborates with non-IT teams on projects including Moves/Adds/Changes
Maintains documentation of requests per JetBlue standards
Creates, maintains and updates knowledge base documentation with most relevant information
Coordinates response for major incidents and outages
Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma
One (1) year of experience supporting Apple devices in an enterprise environment
Three (3) years’ experience in IT hardware and application support
Experience with Apple Provisioning Utility, Workspace One and Jamf
Experience supporting latest operating systems
Experience implementing and supporting applications
Experience using desktop deployment packages
Available for occasional overnight travel (40%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications

Bachelor’s Degree
Certifications (Apple Certified Support Professional)
Certifications (Microsoft, Networking, programming languages)
One (1) year of experience in a call center environment
Knowledge of Microsoft desktop and server products
Knowledge of Exchange and Office Suite
Knowledge of LAN environment using TCP/IP, DHCP, DNS
Knowledge of telephony, messaging and infrastructure (VOIP and POTS)
Knowledge of mobile devices

Crewmember Expectations:

Regular attendance and punctuality
Able to work variable hours, flexible shifts, including holidays and weekends
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)

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Refine Your Search

application support analyst jobs in windermere, fl

Analyst CTS - OSC

Programmer Analyst - Application Support

Configuration Support Analyst – Support Services

Business Analyst (Guidewire Policy Center)

Business Analyst PolicyCenter

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