Top 24 Call center representative Jobs in Windsor, Ca

Customer Welcome Specialist
First American Financial Corporation —Santa Rosa, CA
- Microsoft Outlook
- High school diploma or GED
- Fair chance
- Employee stock purchase plan
- Health insurance
4d
Retail Support Specialist
DSI Systems —Santa Rosa, CA
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Telemarketer - State Farm Agent Team Member
Renee Hyde - State Farm Agent —Windsor, CA
- $55,000 - $80,000 a year
- Full-time
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Welcome Specialist
First American Home Warranty —Santa Rosa, CA
- $20.34 - $27.12 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Quick Apply
1d
Customer Service Representative
CrossCheck, Inc. —Petaluma, CA
- $20 an hour
- Full-time
- Microsoft Outlook
- Windows
- Typing
- AD&D insurance
- Health insurance
Quick Apply
5d
Outbound Inside Sales Representative
First American Home Warranty —Santa Rosa, CA
- $17.69 - $23.56 an hour
- Full-time
- Mid-level
- Business development
- Organizational skills
- Paid training
- Employee stock purchase plan
Quick Apply
7d
Outbound Inside Sales Representative
First American Financial Corporation —Santa Rosa, CA
- Mid-level
- Business development
- Organizational skills
- Paid training
- Employee stock purchase plan

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Customer Welcome Specialist

First American Financial Corporation -
Santa Rosa, CA

Apply Now

Job Details

4 days ago

Benefits

Employee stock purchase plan
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Paid sick time

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

At First American Home Warranty, we've been helping homeowners protect their homes with reliable home warranty solutions for more than 40 years. We pride ourselves on delivering exceptional customer experiences and building lasting relationships through every interaction. As a Customer Welcome Specialist, you'll be the first point of contact for new customers, helping them understand their home warranty coverage and making them feel confident about their purchase.

How You'll Contribute

Initiate welcome calls to new home warranty customers within established service-level timeframes.
Create a positive first impression by providing a warm, friendly, and professional introduction.
Clearly explain home warranty coverage, benefits, and how customers can maximize the value of their plan.
Answer customer questions and resolve concerns, ensuring customers understand their coverage and feel confident using their warranty.
Introduce and promote the SafeStreets/ADT member benefit by confidently communicating its value and completing warm transfers to our ADT partner.
Recommend additional coverage options or service upgrades that enhance the customer's protection and overall experience when appropriate.
Accurately document customer interactions and maintain detailed records in company systems.
Partner with teammates and cross-functional departments to deliver a seamless customer experience.
Meet or exceed individual and team performance expectations, including call quality, customer satisfaction, SafeStreets transfer goals, and other sales and service metrics.

What You'll Bring

High school diploma or equivalent required
Minimum of one year of customer service experience.
Excellent customer service skills with a genuine passion for helping others.
Strong verbal communication and active listening skills.
Ability to confidently educate customers and effectively communicate product and service benefits.
Strong problem-solving skills with the ability to identify customer needs and provide appropriate solutions.
Exceptional attention to detail and organizational skills.
Ability to manage multiple tasks in a fast-paced, metrics-driven environment.
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Experience working in a call center, customer engagement, inside sales, or customer retention environment is a plus.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Apply Now

Refine Your Search

call center representative jobs in windsor, ca

Customer Welcome Specialist

Retail Support Specialist

Telemarketer - State Farm Agent Team Member

Customer Welcome Specialist

Customer Service Representative

Outbound Inside Sales Representative

Outbound Inside Sales Representative

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