Family Resource Center Manager
(Position to be filled in November 2026)
ORGANIZATION BACKGROUND: Corazón Healdsburg is a nonprofit organization committed to building a compassionate and just community by empowering and dignifying individuals and families, advocating against injustice, and bringing people together to celebrate diversity.
Corazón Healdsburg operates a bilingual Family Resource Center and provides family support services, education, financial guidance, and emergency assistance to individuals and families throughout Northern Sonoma County. We work alongside community members and local partners to strengthen access to resources, amplify community voice, and create opportunities for connection and belonging.
Our work is grounded in the belief that individuals and families have strengths, knowledge, and lived experience that should guide the services and solutions designed to support them.
SUMMARY OF THE POSITION: The Family Resource Center Manager provides leadership and oversight for the day-to-day operations and service delivery of Corazón Healdsburg’s Family Resource Center (FRC). The Manager supervises FRC staff, coordinates client services, supports staff development, oversees program data and reporting, manages program workflows, develops community partnerships, and works with the Director of Programs to monitor program and grant budgets.
The FRC provides bilingual, family-centered, and culturally responsive services to individuals and families throughout Northern Sonoma County. Services may include information and referrals, resource navigation, family advocacy, case management, emergency assistance, and connections to community-based services.
The Manager is responsible for ensuring that services are delivered consistently, respectfully, and in alignment with Corazón Healdsburg’s mission, program goals, policies, and applicable funding requirements.
WHO YOU ARE:
The successful candidate is a community-centered leader who:
Is committed to providing accessible, culturally responsive, and strengths-based services to individuals and families.
Understands the importance of treating every person with dignity, respect, and compassion.
Demonstrates a strong commitment to diversity, equity, inclusion, and belonging.
Is comfortable supervising and supporting a team while maintaining clear expectations and accountability.
Is organized, detail-oriented, adaptable, and able to manage multiple priorities.
Is a thoughtful problem-solver who can make sound decisions in complex or changing circumstances.
Communicates clearly and effectively with staff, families, community partners, and organizational leadership.
Can work independently while also contributing effectively to a collaborative team environment.
Values data and uses information, feedback, and community input to inform program decisions.
Is comfortable communicating with people from diverse cultural, socioeconomic, and professional backgrounds.
Demonstrates sound judgment when handling confidential or sensitive information.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Team Leadership and Supervision
Provide day-to-day leadership, direction, and supervision to Family Resource Center staff.
Conduct regular individual supervision and team meetings.
Establish clear expectations, priorities, and workflows for the FRC team; support staff in managing caseloads, prioritizing work, navigating complex client needs, and maintaining effective service delivery.
Delegate responsibilities, monitor team capacity and workload, follow up on assignments and deadlines, and address performance, communication, and operational concerns in a timely and constructive manner, in collaboration with the Director of Programs and Human Resources as appropriate.
Create a collaborative, respectful, and supportive team environment grounded in accountability, equity, and mutual respect.
Ensure that FRC services are accessible, consistent, and responsive to community needs.
Provide or support direct client services, including information and referrals, resource navigation, family advocacy, case management, follow-up, and connection to community resources, as needed.
Support staff in conducting effective client assessments that identify both the immediate reason for contact and additional needs or opportunities for support.
Assist staff in responding to complex or high-priority client situations.
Monitor service delivery to identify gaps, barriers, trends, and opportunities for improvement, Regularly assess FRC processes and service delivery to identify opportunities for improvement.
Maintain appropriate confidentiality and professional boundaries when working with clients and sensitive information.
Use client feedback, staff input, program data, and community trends to inform program decisions.
Promote practices that center the dignity, strengths, and self-determination of individuals and families.
Oversee the daily operations of the Family Resource Center.
Develop, maintain, and implement program procedures, workflows, and tools that support effective service delivery.
Coordinate staff schedules, coverage, meetings, and program activities.
Ensure that program activities are implemented in accordance with organizational policies, grant requirements, and established procedures.
Coordinate with other Corazón Healdsburg departments to support integrated services and a consistent experience for community members.
Ensure timely and accurate collection and entry of Family Resource Center data.
Oversee staff use of Salesforce and other systems used to document client services and program activities.
Monitor data quality and address gaps or inconsistencies in documentation.
Review program data to identify trends, service needs, and opportunities to improve program effectiveness.
Support the development and improvement of intake forms, surveys, tracking systems, and other data collection tools.
Collect and document client stories and program outcomes in accordance with organizational policies and confidentiality requirements.
Prepare program data and narratives for internal reporting, funder reports, and organizational planning.
Work with the Director of Programs to monitor and manage FRC program and grant budgets.
Track program expenditures and identify potential budgetary concerns or changes in program needs.
Support grant reporting by providing accurate program data, outcomes, narratives, and other required information.
Ensure program activities are implemented in accordance with grant requirements and funding restrictions.
Develop and maintain strong working relationships with community-based organizations, public agencies, schools, service providers, and other partners.
Represent Corazón Healdsburg and the Family Resource Center at community meetings, collaborative tables, and interagency meetings.
Coordinate referrals and service connections with partner organizations.
Collaborate with partners to identify service gaps and opportunities for improved coordination.
Support and coordinate workshops, information sessions, and other educational opportunities based on community needs.
Maintain regular communication and collaboration with Corazón Healdsburg’s other program areas and leadership.
Participate in organizational projects and initiatives that support Corazón Healdsburg’s mission and strategic priorities.
Demonstrate leadership to strengthen team cohesion across departments by creating a collaborative, supportive, and inclusive workplace culture; creating opportunities for team building and connection.
REQUIRED QUALIFICATIONS
Bilingual proficiency in Spanish and English, including the ability to communicate effectively in both languages in verbal and written settings.
Minimum 2 years experience supervising, mentoring, or providing leadership to staff.
Three to five years of experience in direct service, case management, family support, community services, or a related field.
Experience providing or overseeing services using strengths-based, family-centered, or trauma-informed approaches.
Demonstrated knowledge of community resources and service systems in Sonoma County.
Experience working with low-income individuals and families experiencing barriers to accessing services from diverse cultural, racial, ethnic, and socioeconomic backgrounds.
Strong written, verbal, interpersonal, and organizational skills.
Strong problem-solving and decision-making skills.
Ability to manage multiple priorities, deadlines, and competing demands.
Experience using data to monitor program activities, outcomes, or service delivery.
Experience with customer relationship management or case management databases; Salesforce experience preferred.
Proficiency with Google Workspace and standard office technology.
Demonstrated ability to maintain confidentiality and exercise professional judgment when working with sensitive information
PREFERRED QUALIFICATIONS
Experience working in a community-based nonprofit or Family Resource Center.
Experience with grant-funded programs and grant reporting.
Experience with program development, evaluation, or continuous quality improvement.
Knowledge of local systems and resources related to housing, food access, utilities, immigration, education, domestic violence, and other family support services.
Experience facilitating community meetings, workshops, or presentations.
PHYSICAL DEMANDS: The essential functions of this position may require the ability to sit at a desk and perform phone or computer work for extended periods, communicate verbally, and lift or move paperwork, files, and computer equipment up to 25 pounds. Employees may also be required to walk, sit, use hands to handle objects and operate keyboards, reach with hands and arms, stoop, kneel, crouch, talk, and hear, as well as walk up and down stairs. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position generally maintains regular office hours at the Healdsburg Community Center, with occasional field work at off-site locations where accessibility may vary. The noise level is typically moderate. This role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. The position may require light travel to various locations throughout Sonoma County. Reasonable accommodations will be provided as required to enable individuals with disabilities to perform essential job functions.
OTHER DUTIES: This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice, in order to meet the needs of the organization.
Corazón Healdsburg is an Equal Opportunity and Affirmative Action Employer, committed to creating a diverse, inclusive, and equitable workplace.
