Top 17 Customer service manager Jobs in Windsor, Co

Manager, Customer Service
Circle Graphics + Sensaria —Longmont, CO
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Paid holidays
Administrative Support-Lead Customer Service
National Board of Chiropractic Examiners —Greeley, CO
- $25.44 - $30.53 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health savings account
Account Mgr, Customer Service
Circle Graphics + Sensaria —Longmont, CO
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Paid parental leave
- Paid holidays
Member Experience Administrator
Poudre Valley REA —Fort Collins, CO
- Marketing
- 5 years
- Bachelor's degree
- Wellness program
- Paid holidays
Quick Apply
Client Services Manager
Office Depot —Greeley, CO
- $21 - $25 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Commuter assistance
- Health savings account
4d
Team Lead - Customer Service
Bass Pro Shops —Loveland, CO
- $20.00 - $22.75 an hour
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
District Manager
ALSCO —Fort Collins, CO
- $58,800 a year
- Weekends as needed
- Inventory management
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
4d
Member Experience Lead
VASA Fitness —Greeley, CO
- $19.20 an hour
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
3d
IT Client Services Manager
Woodward, Inc. —Fort Collins, CO
- $113,000 - $181,000 a year
- Full-time
- Senior level
- Leadership
- Paid parental leave
- AD&D insurance
Quick Apply
11d

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Administrative Support-Lead Customer Service
National Board of Chiropractic Examiners —Greeley, CO
Must have at least 5 years of driving experience, a valid Colorado driver’s license, and satisfactory motor vehicle record. High school diploma or equivalent.
$25.44 - $30.53 an hour
Order Processor (Bilingual Required - Eng/Span) - MultiPro Property Solutions
Valet Living LLC —Boulder, CO
Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
$19.50 - $21.50 an hour
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MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
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Entry Level Manager
Confidential —Whitehall, OH
MCS Management is looking to develop the next generation of leaders in Columbus through our Entry Level Manager opportunity supporting Kinetic Fiber operations.
$55,000 - $60,000 a year
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10d

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Manager, Customer Service

Circle Graphics + Sensaria
Longmont, CO

Apply Now

Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Administrative experience
High school diploma or GED
Conflict management
Algebra
Proofreading
Process improvement planning
Grammar Experience

Full Job Description

Circle Graphics is the world’s foremost producer of grand and large-format digital graphics. We are an industry leader in creating innovative products for outdoor advertising, business signage, wall decor, art reproduction, and the professional photography and art communities.

Our combined 407,000 square feet of manufacturing facilities across the United States house over 88 grand and large format digital printers, custom automated finishing equipment, and coating capabilities to produce printed recyclable materials up to 16 ft. wide. Our prepress department processes more than 20,000 files per day with the aid of proprietary software automation tools. We operate 7 days a week to deliver extraordinary customer service and print over 431 million square feet of material annually. We specialize in industry leading innovations accompanied by World Class service.

Job Description Overview: Account Management Team Manager

Position Mission
The Account Management Team Manager is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing, rewarding, coaching, counseling, training, and problem solving. The Account Management Team Manager is a working manager, overseeing the customer service staff, whose functions include handling incoming orders, order updates (support tickets) and phone calls, as well as respond to customer questions.

What you'll do: Essential Duties and Responsibilities:
LEADERSHIP:

Model company values. Foster an inclusive and respectful work environment.
Use experience and judgment in application of department directives
Provide coverage for VP Customer Experience in his/her absence
Assists the VP with daily operation of the department to include the development, analyses and implementation of staffing, training and reward/recognition programs
Works as a member/leader of special or ongoing projects that are important to area/process improvement
Shares continual responsibility for deciding how to manage the employees, ensuring business needs are handled efficiently and effectively
Uses appropriate judgment in upward communication regarding department or employee concerns
Create and maintain a high-quality work environment so team members are motivated to perform at their highest level

TEAM MANAGEMENT:

Interview, hire, onboard and train new team members
Manage overall staff performance against production standards and budget
Write and deliver periodic and annual staff performance reviews
Coach, mentor account managers on performance and behaviors as needed
Provide continued education and training for team
Makes recommendations regarding hiring, coaching, corrective action, promotions, performance management, and termination decisions in partnership with Human Resources and leadership. Develop team members and prepare them for succession opportunities
Participate with senior leadership in talent reviews
Ensure accurate documentation of performance and employee matters.

COMMUNICATION, PROCESS & ADMINISTRATION:

Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
Monitor CGOM queues; direct daily workflow of team
Assist staff with workload and deadline management
Attend meetings as needed
Communicate business needs and directives to teams as deemed necessary

CUSTOMER SERVICE:

Resolve technical and complex service questions from customers
Work directly with customers either by phone or electronically
Respond promptly to customer inquiries
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts
Obtain and evaluate all relevant information to handle inquiries and complaints/escalations\
Make outbound calls and emails to customers who have had a problem with a recent order
Keep records of customer interactions and actions taken
Make outbound calls and emails to negative trending customers
Make outbound calls and emails to key accounts
Other duties and special projects as assigned

Skills, Intellectual Demands and Job Requirements:
EDUCATION AND FORMAL TRAINING:

High School diploma or G.E.D equivalent
Bachelor’s degree preferred or equivalent successful experience in business related field
Knowledge of customer service principles and practices
Minimum two years’ general administrative experience

KNOWLEDGE, SKILLS, AND ABILITY:

Proficient in the use of Microsoft Office including Excel, Word and Outlook
Proven management skills
Proven ability to act independently, exercise judgment and influence people to take appropriate actions
Excellent attention to detail and follow-through with communication and a sense of urgency for deadlines
Excellent organizational skills and ability to prioritize
Effective written and verbal communication skills
Excellent grammar and proofing skills
Ability to “multi-task” while also reassessing priorities on a continual basis.
Contribute to process improvement efforts

INTELLECTUAL DEMANDS:

Must understand vague and implicit instructions and react favorably in all work situations.
Must be approachable and responsive to a variety of people and issues.
Must be able to resolve problems, handle conflict and make effective decisions under pressure.
Must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
Ability to add, subtract, multiply and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions and percentages, and apply concepts of basic algebra.
Requires public contact and excellent interpersonal skills
Ability to effectively present information and respond to questions from groups of managers, clients, customers and general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form.

#LI-Hybrid

Benefits:
Circle Graphics + Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, paid maternity and paternity leave, paid floating holiday, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development.

Circle Graphics + Sensaria is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status, and all other legally required non-discriminatory categories. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.

Apply Now

Refine Your Search

customer service manager jobs in windsor, co

Manager, Customer Service

Administrative Support-Lead Customer Service

Account Mgr, Customer Service

Member Experience Administrator

Client Services Manager

Team Lead - Customer Service

District Manager

Member Experience Lead

IT Client Services Manager

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