Customer Care Manager
ALVEST —Windsor, CT
- $80,000 - $90,000 a year
- 8 hour shift
- ERP systems
- Mid-level
- Supervising experience
Quick Apply
9d
Senior Director, Customer Success (RapidScale)
Cox Communications —Hartford, CT
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
Senior Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —New Britain, CT
- $22 - $25 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
Senior Service Specialist or Sevice Consultant
Talcott Financial Group —Hartford, CT
- $46,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Office
- 3 years
Quick Apply
1d

Discover related jobs

Based on your search for senior customer service representative jobs.

Call Center Representative (Remote after Training)
E-ZPass MA/TransCore —Auburn, MA
Prepared to take calls and/or start workday exactly at start of shift. The CSR is responsible for all telephone, e-mail, and chat account maintenance.
$16.50 an hour
Quick Apply
8d
Call Center Representative
Insignia Healthcare —East Hartford, CT
Process transactions accurately, including cash handling when necessary, and ensure proper documentation. Bilingual candidates with excellent phone etiquette…
$19 - $20 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
$54,000 - $70,000 a year
Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior customer service representative in windsor, ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near windsor, ct

Senior Customer Service Representative jobs in Arcadia, CA

Remote Customer Service jobs in Stockbridge, GA

Senior Customer Service Representative jobs in Boca Raton, FL

Customer Service jobs in Auburn, WA

Senior Customer Service Representative jobs in Tampa, FL

Patient Service Representative jobs in Las Vegas, NV

Senior Customer Service Representative jobs in Jacksonville, FL

Customer Success Manager jobs in Florida

Customer Care Manager jobs in Fairfield, CT

Patient Plus Urgent Care jobs in Baton Rouge, LA

Customer Care Manager jobs in Phoenix, AZ

Urgent Care jobs in Las Vegas, NV

Security Manager jobs in Dallas, TX

Customer Care Manager jobs in Miami, FL

Customer Care Manager jobs in Dublin, CA

Bottle Service jobs in Orlando, FL

Mes Consultant jobs in Remote

Service Consultant jobs in San Diego, CA

Tree Service jobs in St. Louis, MO

Service Consultant jobs in Roselle, IL

Customer Care Manager

ALVEST -
Windsor, CT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
9 days ago

Qualifications

Customer communication
Managing teams in a customer support role
Spreadsheets
ERP systems
Supervising experience
Bachelor's degree
Sales quoting
Technical Proficiency
General management

Full Job Description

COMPANY INTRODUCTION

TLD is the largest global manufacturer of Ground Support Equipment in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products, which are designed, engineered, and built, at one of our nine worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and product positioning in commercial / general aviation, air cargo and military aviation. The corporate portfolio is one of diverse companies with financial strength and similar culture, who are focused on diversity, sustainability, growth and customer service.

TLD has a record of accomplishment, driving results through our robust internal systems while leading with strong core values and ethics. Our technology driven equipment is developed with a focus on safety, efficiency and total cost of ownership for our customers.

A career at TLD is a unique opportunity for individual growth and achievement working with a talented global team, having the common goal of providing a commitment to excellence. We offer a stable, family focused environment with support to accomplish personal and professional goals. Join the TLD team, and be a part of our continued success as the industry leader in the Ground Support Equipment industry.

Position Summary

The Customer Care Manager leads a team of Customer Service Representatives in delivering exceptional service to our customers across the region. This role ensures operational efficiency, team performance, and customer satisfaction, while also serving as a strategic partner in improving sales, service processes, and regional spare parts logistics.

As part of the dynamic and international TLD Spare Parts America team, the Customer Service Manager plays a key role in cultivating a collaborative team culture that is customer-driven and committed to long-term partnerships. We go above and beyond to deliver spare parts quickly, leveraging our global network and logistics capabilities.

Key Responsibilities

Team Leadership & Development

Lead, coach, and develop a high-performing customer service team.
Provide training on systems, processes, and product knowledge to ensure team success.
Monitor performance metrics, set individual and team goals, and conduct regular reviews.
Foster a positive, cooperative, and accountable team environment aligned with company values.

Customer Relationship Management

Oversee customer accounts and ensure high levels of satisfaction and responsiveness.
Resolve complex or escalated customer issues promptly and professionally.
Develop strategies to strengthen relationships with key customers and drive long-term sales growth.

Operational Oversight

Manage daily operations of the Customer Service team, including order processing, quoting, and communication standards.
Ensure timely and accurate use of the ERP system and SPQ module for quotations and order management.
Coordinate with the logistics and warehouse teams to prioritize and track shipments.

Process Improvement & Reporting

Identify and implement process improvements to increase efficiency and service quality.
Analyze service metrics, customer feedback, and order data to inform decision-making.
Prepare regular reports for senior management on team performance, customer activity, and market trends.

Cross-Functional Collaboration

Collaborate with the Purchasing, Sales, and Technical Support teams to align customer service with product availability and market demand.
Support the Spare Parts Hubs Manager in regional strategy and stock planning.
Communicate proactively across departments to ensure seamless customer experience.

Qualifications & Experience

5+ years of experience in customer service, preferably in technical or spare parts sales.
2+ years in a supervisory or managerial role.
Strong understanding of ERP systems and quoting tools (e.g., SPQ or similar).
Excellent leadership, organizational, and communication skills.
Technical aptitude and familiarity with mechanical components or parts a plus.
Ability to travel domestically and internationally as needed up 25%
Proficiency in Microsoft/Excel is a must
Bachelor’s degree required

Reports to: Spare Parts Manager

Schedule: Full-time, 8 hours/day, onsite

Quick Apply

Refine Your Search

senior customer service representative jobs in windsor, ct

Customer Care Manager

Senior Director, Customer Success (RapidScale)

Senior Customer Service Representative

Senior Service Specialist or Sevice Consultant