Top 2 Helpdesk support specialist Jobs in Winnebago, Il

Helpdesk Support Specialist
Nationwide Inbound Inc. —Freeport, IL
- $20 - $30 an hour
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Senior Help Desk Specialist
Foresight Bank —Winnebago, IL
- $52,839 - $79,259 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Quick Apply

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Helpdesk Support Specialist

Nationwide Inbound Inc. -
Freeport, IL

Quick Apply

Job Details

Full-time
$20 - $30 an hour

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Desktop computer repair
Non-technical user support
Computer operation
IT user and group management
GPO
Tooling
Technical documentation
Testing and evaluation
Hardware maintenance
Process improvement
Equipment troubleshooting
Routine inspections
Research
Mid-level
Windows
Software installation
Zapier
Computer hardware
Desktop (troubleshooting support)
Computer management
Hardware configuration
Desktop applications
Computer networking
Productivity software
API integrations
Desktop administration
Technical writing experience within technology
Hardware diagnostics
Automation tools

Full Job Description

Benefits:

Health insurance
Paid time off
401(k)

Location: Freeport, IL (On-Site). This is not a remote position.
Department: Technology / Programming
Reports To: Systems Impact Director
Position Type: Full-Time

About the Role

Nationwide Inbound is looking for a Helpdesk Support Specialist to join our growing team. This role is perfect for someone who enjoys solving problems, learning new technology, and helping others succeed.

As a 24/7 call center, technology is at the heart of everything we do. Our Helpdesk Support Specialist plays an important role in keeping our employees connected, our systems running smoothly, and our teams equipped with the tools they need.

This is a great opportunity for someone looking to build a career in IT. We are willing to train the right person who brings strong problem-solving skills, curiosity, and a passion for technology.

What You’ll Do

Serve as a first point of contact for employee technology questions and troubleshooting
Diagnose and resolve hardware, software, and system-related issues
Set up computers, equipment, software, and user access
Support technology needs for both on-site and remote employees
Install and configure software, applications, and devices
Assist with equipment tracking, organization, maintenance, and repairs
Help test and evaluate new technology solutions
Maintain technical documentation and processes
Perform proactive system checks and preventative maintenance
Work alongside our technology team to improve processes, efficiency, and user experience

What We’re Looking For

The ideal candidate is someone who:

Enjoys technology and learning how things work
Has strong troubleshooting and problem-solving skills
Is patient and comfortable helping users with different levels of technical experience
Communicates clearly and professionally
Is organized and able to manage multiple priorities
Takes initiative and enjoys finding better ways to do things
Can follow detailed processes and procedures

Helpful Skills & Experience

Previous experience in IT support, help desk, technical troubleshooting, or a similar technology-focused role
Experience diagnosing and resolving computer, software, and hardware issues
Familiarity with Windows operating systems and Microsoft Office applications
Basic understanding of networking concepts, user accounts, permissions, and system troubleshooting
Comfortable researching issues, testing solutions, and learning new technology
Interest or experience with automation tools, software integrations, workflows, APIs, or platforms like Zapier is a plus
Ability to explain technical information in a clear and helpful way
Strong attention to detail and ability to follow established procedures
Experience working within Active Directory with Group Policies and Organizational Units

Additional Information

Full-time, on-site position located in Freeport, IL
Standard business hours
Participation in emergency on-call rotation after training
Opportunity to learn, grow, and expand your technology skills

If you are someone who loves technology, enjoys solving problems, and wants to grow your career in IT, we would love to hear from you.

Quick Apply

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helpdesk support specialist jobs in winnebago, il

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