Top 18 Service representative onsite Jobs in Winona, Mn

Customer Service Representative - Onsite
RTP Company —Winona, MN
- $42,100 - $52,000 a year
- Full-time
- English
- Mid-level
- Office
Cafe Associate
Minnesota Marine Art Museum —Winona, MN
- $17.50 - $22.50 an hour
- 8 hour shift
- Bar
- Ability to walk for extended periods
- 21 years or older
- Paid time off
- Employee discount
Quick Apply
9d
Customer Service Rep
Modine Manufacturing Company —Onalaska, WI
- Hybrid work
- Bilingual
- High school diploma or GED
- US work authorization
- Paid parental leave
- Health savings account
Product Development Engineer - Onsite
RTP Company —Winona, MN
- From $68,000 a year
- Full-time
- Microsoft Outlook
- Engineering
- English
Geotechnical Project Engineer, St. George
Geotechnical & Environmental Services, Inc —United States
- From $100,000 a year
- PRN
- Construction site
- 5 years
- Engineering
Electrical Foreman - National Travel
Interstates —United States
- Overtime
- Construction site
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply

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Cafe Associate
Minnesota Marine Art Museum —Winona, MN
Operating cash registers, point of sale, taking guests' payments. Proactively and warmly welcoming guests, responding to questions, and offering assistance–…
$17.50 - $22.50 an hour
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9d
Cafe Associate
Sam's Club —Rochester, MN
Be a Techie: Leverages digital tools to drive sales, improve the shopping experience, and elevate associate engagement; utilizing hand held technology to make…
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Customer Service Representative - Onsite

RTP Company -
Winona, MN

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Job Details

Full-time
$42,100 - $52,000 a year

Qualifications

Computer operation
Sales order data entry
English
High school diploma or GED
Managing clients in a customer support role
Customer support
Customer data entry

Full Job Description

This position is responsible for providing exceptional service to RTP Company's customers as the first point of contact. Responsibilities include answering questions, addressing inquiries, accurately processing orders, communicating with internal and external customers, and providing solutions.

A comprehensive training period covers order processing, product information, customer profiles, computer system processes, and providing staff coverage. Subsequent responsibilities include assignment of a specific customer base and/or sales territory support.

**Not eligible for work sponsorship

Hours: 8am - 5pm, Monday through Friday with OT as needed

Responsibilities

Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations via phone, e-mail, or system.
Open and maintain accurate customer account records.
Accurately process customer orders
- Serve as customer liaison with appropriate internal departments to ensure customer inquiries are addressed.
Communicate information to internal and external customers.
- Manage escalations with professionalism and tact, ensuring that all options are explored to satisfy the needs of the customer.
Identify root cause of inquiries by asking probing questions to determine the best solution.
Handle account and billing questions with effective investigation and resolution.
Collaborate with logistics and manufacturing along with business systems to manage accounts.
Work in partnership with a specific group of Sales Engineers to support their customers and the sales goals of each Sales Engineer.
Other duties/responsibilities as assigned, or apparent.

Skills and Abilities

Must have the ability to provide exceptional customer service in an office environment and communicate effectively and demonstrate courtesy, tact, and confidentiality when dealing with customers (internal and external).
Must be multi-task oriented.
Must be self-directed and have ability to work independently as well as part of a team.
Must be able to use independent judgement and discretion.
Must be well organized and have a strong attention to detail.
Must have strong problem solving and problem resolution skills.
Must be proficient with a computer and using e-mail and internet portals.
Must have excellent written and verbal communication skills.
Attendance is an essential function of the job.
Must be able to read, write, and speak English.

Education and Experience

High School diploma or equivalent required.
Minimum of 2 years in customer service support experience or related field required.
Minimum of 1 year in data entry/ order entry experience required.
Prior office experience preferred.
Prior plastics manufacturing customer service experience a plus.
Knowledge of SAP a plus.

Physical Requirements and Working Conditions

CONTACTS: Internal - Frequently (34-66%) External - Frequently (34-66%)

Regularly

Communicate via phone, e-mail, in person to coordinate daily transactions.
Required to sit for prolonged periods of time.
Operate a computer and other office machinery such as copy machine, and printer.
Required to talk and hear to coordinate day-to-day phone and in person transactions.

Frequently

Walk and use stairs to maneuver throughout the buildings.

Occasionally

Lift and/or move up to 20 lbs.

Other

Standard office environment. The noise level is usually low, due to office equipment.

RTP Company, headquartered in Winona, Minnesota, is a global compounder of custom engineered thermoplastics. The company has over 20 manufacturing plants located in the United States, Mexico, Europe, Singapore and China. RTP Company’s engineers develop customized thermoplastic compounds in over 60 different engineering resin systems for applications requiring color, conductive, elastomeric, flame retardant, high temperature, structural, and wear-resistant properties.

EOE, including disability/vets; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Refine Your Search

service representative onsite jobs in winona, mn

Customer Service Representative - Onsite

Cafe Associate

Customer Service Rep

Product Development Engineer - Onsite

Geotechnical Project Engineer, St. George

Electrical Foreman - National Travel

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