Additional Considerations (if any):
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Title: Bakery Cake Designer
Department: Bakery
FLSA: Non-Exempt
General Function
Responsible for decorating bakery items. You will assist customers with their bakery orders by the telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies
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Partnerships
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Growth mindset
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Results oriented
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Customer focused
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Professionalism
Reporting Relations
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager
Positions that Report to you: None
Primary Duties and Responsibilities
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Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
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Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
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Makes an effort to learn customers’ names and to address them by name whenever possible.
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Assists customers by: (examples include)
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escorting them to the products they’re looking for
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securing products that are out of reach
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loading or unloading heavy items
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performing other tasks in every way possible to enhance the shopping experience.
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Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
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Takes customer orders at Bakery counter.
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Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
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Checks orders for the day and sets up a timeline and production schedule.
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Decorates bakery items in a timely manner.
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Keeps current on new designs and trends.
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Ensures department standards are met.
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Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
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Orders supplies for decorating area and checks off the order.
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Delivers product and sets up wedding cakes on site (outside the store).
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Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
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Checks product dates, pulls cases for work and lists items to fill or replace.
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Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)
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Tracks daily retail production. Identifies, with co-workers, tasks to be completed.
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Operates as a lead worker with part-time or other employees. (Instructs and reviews work).
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Participates in employee cross training.
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Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
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Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
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Adheres to company policies and individual store guidelines.
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Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
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Wraps all product as necessary.
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Assists in other areas of the store as needed.
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Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics
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Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
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Ability to do arithmetic calculations involving fractions, decimals, and percentages
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Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and Experience
High school or equivalent experience and six months or less of similar or related work experience.
Physical Requirements
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Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
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Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
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Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions
The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme.
Equipment Used to Perform Job
Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system.
Contacts
Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.
The anticipated hourly starting wage for this position is $16.50 to $20.60 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
