Top 20 It help desk support Jobs in Winston, Nc

Service Desk Analyst II - 2nd Shift
HCTec —Winston-Salem, NC
- Part-time
- Customer service
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Information Technology Services Helpdesk Administrator
Davidson-Davie Community College —Lexington, NC
- $32,734 - $42,555 a year
- Full-time
- Entry level
12d
IT Support Specialist
EMERGEORTHO, P.A. —Greensboro, NC
- Urgently hiring
- Medical office experience
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
IT Jr. Engineer - Support Technician
Lumos —High Point, NC
- Full-time
- 18 years or older
- Construction site
- Inventory management
- Wellness program
- Health savings account
Quick Apply
I.T. Support Technician
Stokes County Government —Danbury, NC
- $48,672 - $77,900 a year
- Overtime
- Computer Science
- Research
- Mid-level
IT Technician
Modular Closets —Kernersville, NC
- Weekends as needed
- Computer science
- Computer Science
- Ability to walk for extended periods
Quick Apply
10d
IT Technician – Lexington, NC
Cook Out Restaurants —Lexington, NC
- $20 an hour
- On call
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Network and Endpoint Engineer
FORSYTH COUNTRY DAY SCHOOL INC —Lewisville, NC
- Weekends as needed
- School experience
- Google Workspace
- Computer science
Customer Account Manager
Go-Forth Home Services —High Point, NC
- $60,000 - $70,000 a year
- Weekends as needed
- Google Workspace
- Mid-level
- Supervising experience
Quick Apply
11d
Senior Software Engineer, Core Experiences - Winston-Salem, NC, USA
Speechify —Winston-Salem, NC
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
2h

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Information Technology Services Helpdesk Administrator
Davidson-Davie Community College —Lexington, NC
The help desk analyst will administer the help desk solution. Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of…
$32,734 - $42,555 a year
12d

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Help Desk Agent
Phaxis LLC —Columbus, OH
While providing the highest level of customer service, the Help Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a…
Quick Apply

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it help desk support jobs near winston, nc

Service Desk Analyst II - 2nd Shift

HCTec -
Winston-Salem, NC

Quick Apply

Job Details

Part-time | Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Customer service
Employee relationship building
Windows
High school diploma or GED
Driver's License
Desktop applications
Telecommunications headsets
Cross-functional collaboration
Grammar Experience
Citrix
Help desk
Mobile devices

Full Job Description

POSITION SUMMARY:

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.

ESSENTIAL FUNCTIONS:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Take phone calls as directed/needed for client SLA's

Interact with customers to provide and process information in response to inquiries, concerns, and requests

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Deliver service and support to end-users, including via remote connection or over the Internet

Research required information using available resources

Follow standard processes and procedures

Accurately process and record call transactions using a computer and designated tracking software

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Stay current with system information, changes and updates

Identifies troubleshooting techniques/steps; Document all case information and updates as information becomes available via Healthy IT ticketing system

Follows proper escalation procedures as defined by management

Ensure customers receive prompt, accurate and courteous service

Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required.

High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience

Current valid State Drivers’ License

Proper phone etiquette and effective listening skills

Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar

Knowledge of customer service principles and practices

Medical/clinical terminology is preferred, but not required

Must be able to sit for long periods of time

Position requires use of headset/microphone

Experience supporting software computer applications and equipment from a helpdesk environment

Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

Experience with mobile device support (iPhone, Android, Windows Mobile)

Must be a team player and build good working relationships across all functions

Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

Need to be flexible, adaptable, and possess creative problem-solving skills

INDCORP

Job Types: Full-time, Part-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it help desk support jobs in winston, nc

Service Desk Analyst II - 2nd Shift

Information Technology Services Helpdesk Administrator

IT Support Specialist

IT Jr. Engineer - Support Technician

I.T. Support Technician

IT Technician

IT Technician – Lexington, NC

Network and Endpoint Engineer

Customer Account Manager

Senior Software Engineer, Core Experiences - Winston-Salem, NC, USA

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