Top 1 Customer service/material coordinator Jobs in Winston Salem, Nc

Customer Service/Material Coordinator
Progress Rail —Winston-Salem, NC
- Full-time
- Customer service
- ERP systems
- Mid-level
- Health savings account
- Paid holidays
6d

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Customer Service/Material Coordinator
Progress Rail —Winston-Salem, NC
System data entry/spreadsheet verification and report analysis; Proficient knowledge of PC Data entry; Works with logistics to ship material to the customer.
6d

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Customer Service/Material Coordinator

Progress Rail -
Winston-Salem, NC

Apply Now

Job Details

Full-time
6 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Presentations for conferences or internal meetings
High school diploma or GED
Productivity software
Quality data entry

Full Job Description

Job Purpose

Benefits start on your first day!

Primary responsibilities include interpreting customer demand signal, load customer demand into LN ERP system and work with production scheduling to drive ops to fulfill customer demand. Requires coordination with material requirements and operations teams to ensure smooth, executable production schedule. Works with logistics to ship material to the customer. First point of contact with customers.

Req ID

11447BR

Work Location Options

Winston Salem NC

City

Winston Salem

State:

North Carolina

Company Description

Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.

Key Job Elements

Ensure all Sales Orders/Schedules are input and correct;
Maintain Sales Orders/Schedules based on customer request changes;
Utilize MRC for collaborations to/from customers;
System data entry/spreadsheet verification and report analysis;
Analyze customer demand and expectations;
Support facility S&OP;
CI card support;
ERP system use/training to users;
Communications with customers as needed;
Create/improve process documentation and standard work;
Understand the process flows of the materials that support customer orders;
Customer shipping performance review/Leadtime review;
Support initiatives to improve OPACC throughout the facility;
Perform Safety Audits as required;
Reporting as needed;
Other duties as assigned by supervisor.

Education / Training

High School Diploma or equivalent (Associates Degree Preferred);
Minimum 1 Year Customer Service experience preferred.

Qualifications and Experience

Proficient knowledge of PC Data entry;
Knowledge of LN ERP Customer Service preferred;
Microsoft Office Proficient level skills – Intermediate level (Excel / Word / PowerPoint / Power BI);
Ability to comfortably present to team members and other area leaders;
Strong interpersonal/communication/prioritization skills;
Office climate. ~25% shop floor time required;
Infrequent need to physically move material. Must be able to team lift up to 55 lbs.; must be able to push and pull up to 125 lbs.

Benefits

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**

Competitive Salary
401(k) plan with up to 6% company match (no waiting period with immediate vesting)
Medical/Dental/Vision/Life/Disability Insurance
Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
Flexible Spending Accounts
Paid Vacation
Paid Holidays
Paid Time-Off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site specific Production and Incentive Plans
Site specific Step and Skill Level Wage Adjustment Plans
Site Specific Relocation and Sign-on Bonus Programs

Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.

**Subject to position, eligibility, and plan guidelines.

EEO

Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Job Category

Production - Hourly

PRS Facility Location

Winston Salem, NC - 329

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customer service/material coordinator jobs in winston salem, nc

Customer Service/Material Coordinator

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