Top 1 Telecommunicator part Jobs in Winston Salem, Nc

Telecommunicator - Part Time
Piedmont Triad Airport Authority —Greensboro, NC
- Part-time
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted

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Telecommunicator - Part Time

Piedmont Triad Airport Authority -
Greensboro, NC

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Job Details

Part-time

Qualifications

Phone communication
Emergency call-taking protocols
Employee relationship building
Radio communication systems
High school diploma or GED
Desktop applications
Data interpretation
Telephone systems
Typing
Productivity software
Local ordinances
Computer-aided dispatch (CAD) software
Emergency real-time monitoring tools
Emergency dispatch systems (law enforcement)
Client interaction via phone calls

Full Job Description

Summary

The Telecommunicator monitors and coordinates response to a variety of emergency and non-emergency calls for assistance, ensuring efficient communication on behalf of Piedmont Triad Airport Authority (PTAA). The role is largely responsible for working weekend day and night shifts. Work is performed and evaluated through operational effectiveness, regulatory compliance, administrative performance, and achievement of departmental objectives as defined by departmental policies.

Essential Duties and Responsibilities

Monitor and operate the CCTV system, including identifying small, seemingly insignificant details that appear to be suspicious or out of place and take appropriate action as defined by department policy
Receive incoming routine and emergency calls from the public and airport tenants and take appropriate action in an efficient and timely manner as defined by department policy
Dispatch and maintain contact with multiple groups, such as Police, Fire, Security, the FAA, the TSA, Facilities, Parking, other airport personnel, and mutual aid as required via analog and 800 MHZ radio systems
Uphold department dispatch protocols, policies, and best practices to ensure compliance and operational excellence
Operate and monitor a variety of computer programs, including Computer Aided Dispatch (CAD), local, state, and national information networks
Maintain accurate status and documentation of Police and Fire Department activities in CAD
Visually monitor security and alarm systems, including internal and external doors, remote gates, fire alarms, smoke detectors, and sprinklers, in order to assist in the maintenance of terminal security
Assist the public with complaints, information, lost and found, or other customer service needs
Other duties as assigned

Required Knowledge, Skills, and Abilities

Working knowledge of emergency services dispatch center principles, practices, methods, and equipment
Working knowledge of and ability to understand and apply state and federal law enforcement laws, local ordinances, best practices, and department policies
Ability to exercise sound judgment in both non-emergency and emergency situations
Ability to work independently and stay alert without supervision
Ability to communicate effectively in oral and written forms
Ability to present clear and concise information to other emergency personnel as they respond to a variety of situations
Ability to remain calm and collected under pressure while accurately collecting an appropriate level of detail from a variety of callers
Ability to communicate effectively with a diverse array of individuals, including the ability to elicit information from those who may be irate or upset
Ability to think clearly and concisely, analyze data from a variety of sources, and make rapid decisions and judgments in response to emergency requests for assistance
Ability to multi-task in both emergency and non-emergency situations
Ability to use common software, such as MS Office Suite
Ability to establish and maintain effective working relationships with coworkers and supervisors

Minimum Requirements

High school diploma or equivalent
1+ year of experience in 911 dispatch operations, EMS, logistics, or related profession
Excellent decision-making, critical thinking, and problem-solving skills in high-pressure environments
High level of organization, attention to detail, and accountability
Strong communication, customer service, and interpersonal skills
In-depth understanding of dispatch systems, including CAD software and real-time tracking tools
Demonstrated ability to type at a minimum of 35 WPM
Demonstrated ability to operate analog and 800 Mhz radio systems
Have and maintain availability to work weekends, specifically night and day shifts, as well as weekdays
Hold and maintain a valid DCI certification or obtain one within a reasonable timeline as defined by department policy
Final candidates must pass a pre-employment drug-screening test and any additional evaluations as established by department policy

Preferred Knowledge, Skills, and Abilities

Possess an associate’s degree or degree from an accredited college or university
EWARRANTS experience
Hold and maintain a valid CJ LEADS Certification

Working Conditions and Physical Requirements

Adequate vision, hearing, range of motion, and speech required
Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
This position requires sitting, standing, talking, hearing, seeing, and other repetitive motions when performing tasks and for extended periods of time

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telecommunicator part jobs in winston salem, nc

Telecommunicator - Part Time

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