Top 11 It manager Jobs in Winston Salem Nc

Incident and Problem Manager
Software Technology Inc —North Carolina
- Microsoft Outlook
- Mid-level
- Training & development
Quick Apply
Regional IT Manager - State Veterans Homes
STG International, Inc. —Winston-Salem, NC
- Computer science
- Computer Science
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Manager, IT Systems
Guilford Technical Community College —Jamestown, NC
- $87,149.16 a year
- Computer Science
- ERP systems
- 3 years
Director of IT
UCW Logistics LLC —Winston-Salem, NC
- Full-time
- Hybrid work
- Writing skills
- Office
- 3 years
Quick Apply
IT Infrastructure Manager
Winston-Salem State University —Winston-Salem, NC
- $82,500 - $91,000 a year
- Weekends as needed
- Customer service
- 5 years
- Bachelor of Science
- Retirement plan
Manager - Application Delivery (CRM)
Old Dominion Freight Line —Thomasville, NC
- Full-time
- Computer science
- 7 years
- Computer Science
- Wellness program
- Disability insurance
17h
IT Manager
Insource Services —United States
- $90,000 - $222,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Senior Manager, Manufacturing Technology
Altria —United States
- $132,500 - $202,100 a year
- Full-time
- Computer Science
- Mentoring
- In-person
- Profit sharing
- Paid parental leave

Discover related jobs

Based on your search for it manager jobs.

IT Support Specialist
EMERGEORTHO, P.A. —Greensboro, NC
Reads and respond to all work-related e-mails, phone calls and text in a timely manner. This role serves as the first point of contact for IT-related issues,…
Quick Apply
Senior Manager, IT Executive Support
Ahold Delhaize USA —Salisbury, NC
Bachelor's degree in computer science, technical field and/or Business-related field. In addition, this position will serve as an escalation point for all…
$120,960 - $181,440 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Coordinator of Technology Services
Dublin City Schools —Dublin, OH
The position also has responsibilities for the analysis, design, deployment and operations of IT software and hardware systems. Ensure the safety of students.
$89,177 - $98,454 a year
Quick Apply
7d
Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
$75,000 - $85,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it manager in winston salem nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it manager jobs near winston salem nc

Incident and Problem Manager

Software Technology Inc -
North Carolina

Quick Apply

Job Details

Qualifications

Incident management software
Incident management operations support
Issue tracking
ServiceNow
ITIL implementation
Cross-functional communication
Ticketing system technical support

Full Job Description

Raleigh, NC/Hybrid
3+ Months

Description:
Typical Experience: 60-84 months

Must-Haves:

4-6 years of experience in Incident Management.
Proficient understanding of ITIL principles.
Experience with ServiceNow ticketing system.
Knowledge of MS Office Suite including Outlook, Visio, PowerPoint, Excel, etc.
Strong communication skills with the ability to interact effectively across all levels of leadership.

Plusses:

ITIL certification is highly desirable.
Previous experience in State Government is an advantage.
Proven track record of developing and providing service level agreements and resolving IT incidents.

The Incident and Problem Manager is responsible for overseeing the incident management and resolution process within the IT service management framework. This role includes overseeing the prioritization and escalation of IT incidents, coordinating major incident responses, and implementing workarounds. The Incident Manager conducts trend analyses and rootcause analyses to identify areas for improvement.

In addition, the Problem Manager tracks IT incidents,conducts post-mortems after major incidents, and organizes the problem management team to perform root cause analysis. This dual role ensures that temporary fixes are not sufficient and that underlying issues are addressed to enhance the overall performance of IT services.

Communication is pivotal; liaising with supervisors/service owners/customers/others coordinating activities/reviewing work status/exchanging information/resolving problems is integral.

Establish and enforce incident response service level agreements in consultation with service owners and customer in the business to establish incident resolution expectations and timeframes.

Analyze performance of incident management activities and documented resolutions,identify problems, and devise and deliver solutions to enhance quality of service and to prevent future problems.
Regularly iterate on the incident management process using data gathered about the frequency and severity of incidents.
Serve as an escalation point for major incidents, collaborating with support teams for resolution.
Develop and maintain incident and problem management processes, ensuring adherence by all relevant personnel.
Design and enforce request handling and escalation policies and procedures.
Coordinate the transfer to the problem management process where necessary.
Track and analyze trends in incident reports while utilizing analytical methods to assess and enhance incident management performance. This includes generating statistical reports to inform proactive problem management and identifying underlying issues that lead to problems.
Assess need for any system re configurations(minor or significant) based on incident trends and make recommendations.
Oversee the development, implementation, and administration of incident & problem management training procedures and policies.
Oversee and improve the problem management process by seeking out and integrating best practices wherever possible.
Conduct root cause analysis meetings, including writing meeting agendas and facilitating the sessions.
Creatively implement a variety of root cause analysis techniques.

Work closely with Service Now platform team to implement policies and procedures finalized.

Quick Apply

Refine Your Search

it manager jobs in winston salem nc

Incident and Problem Manager

Regional IT Manager - State Veterans Homes

Manager, IT Systems

Director of IT

IT Infrastructure Manager

Manager - Application Delivery (CRM)

IT Manager

Senior Manager, Manufacturing Technology

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it manager in winston salem nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected