JOB PERFORMANCE STANDARD – Self Storage Assistant Manager
SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS:
The following attributes are desirable for job success: computer literate, ability to communicate both verbally and in written form effectively, safety conscious, preference for sales, ability to work well under pressure, organizational skills, self-motivation and self-direction, exhibit excellent customer service attitude and a willingness to connect and build rapport with residents and prospects. Partner well with peers, supervisor, and corporate office support team. Ability to deliver superior customer service.
SUMMARY OF FUNCTIONS:
The Self Storage Assistant Manager performs the basic functions of the Property Manager in his/her absence and/or while working together under the Property Manager's guidance & supervision. Primary responsibilities are to ensure efficient operation of one or more sites. Duties include maximizing sales & occupancy, controlling delinquencies, self-storage unit sales, U-Haul Operation/Sales, Marketing, required custodial functions, minor maintenance functions & perform other duties as assigned.
ESSENTIAL FUNCTIONS:
Duties may include, but are not limited to:
Major Duties and Responsibilities:
- Promotes rentals by competently handling telephone and personal inquiries and providing information to customers and potential customers.
- Builds extended and repeat rentals by resolving customer problems effectively and in a timely manner.
- Assists Property Manager in maintaining sound financial controls and achieving financial goals by managing cash and balancing receipts.
- Collecting funds, posting payments and making bank deposits.
- Completing new renter and vacate transactions properly.
- Fills out forms and reports as assigned by Property Manager.
- Effectively utilizes computer systems.
- Consistently applies the company philosophy, policies and procedures.
- Open and close the office daily & on time.
- Participates in collecting past due accounts properly.
- Monitors security system and acts quickly to resolve security questions and problems.
- Ensures that company standards of cleanliness are met or exceeded by keeping the office, available units, property grounds & rest rooms clean/orderly.
- Cleaning vacated units on a timely basis.
- Cleaning exterior areas and grounds, and takes necessary action to meet company appearance standards.
- Monitors the physical condition of the facility and reports maintenance requirements to Property Manager.
- Re-supplies the facility and performs emergency minor maintenance as required.
- Monitors contract maintenance work being done while on duty and reports status to Property Manager.
- Manages U-Haul operations, truck rentals, truck cleaning, truck/trailer parking, U-Haul transactions and reservations accordingly & timely.
- Communicates non-biased with peers, supervisors, customers, vendors, etc. via verbal, phone and/or electronic communication.
Additional Skills and Competencies:
- Skill in interacting with the public and providing customer service.
- Ability to communicate effectively, including handling telephone calls efficiently and relaying messages accurately.
- Basic understanding of computer systems and exposure to computers desirable.
- Able to perform light maintenance and clean-up work.
- Basic Mathematic skills.
- Able to work with minimum direct supervision.
Job Relationships/Communication
- Contacts with supervisor
- Internal employees and home office
- Customers and potential customers
- Vendors and suppliers
- Local officials and agencies
- Business organizations
ORGANIZATIONAL RELATIONSHIP: Reports directly to the Storage Property Manager. Works with community team members including the Regional Manager, corporate support team, staff members of other sister communities, outside vendors and service providers.
OTHER REQUIREMENTS:
Hours of Work: 40 hours per week
Travel: Overnight travel may be required for annual conference and other training/company events.
Transportation: Must have a reliable vehicle to perform various management tasks and errands, including daily bank deposits. Must have proof of liability insurance for same.
Bondable and Valid Driver's License.
AMOUNT OF OVERTIME: Limited to needs of property.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
FLSA STATUS: Non-exempt
PHYSICAL DEMANDS: Extensive mobility and good physical condition is necessary for this position. Must be able to perform the physical functions, which may include, but are not limited to: the ability to walk the property, including up to 4 flights of stairs, and complete physical inspections. Must be able to lift a minimum of 60 lbs. as needed.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outside weather conditions and the risk of electrical shock. Occasional exposure to bedbugs or pests that is common in the multifamily industry. May need to work outdoors in climates of the region the property is located.
EDUCATION AND EXPERIENCE: High School Diploma or GED Required. Two years of college preferred. Two years of related business experience.
LANGUAGE SKILLS: Ability to read, write and verbally communicated in English.
COMMUNICATION: Must be able to communicate effectively with residents, staff, supervisors, vendors, etc.
REASONING ABILITY: Has the ability to apply common sense understanding to carry out basic written or oral instructions.
MATHEMATICAL SKILLS: The ability to add and subtract tow digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume and distance.
COMPUTER SKILLS: Microsoft Work, Microsoft Outlook, Microsoft, Excel, Yardi Voyager knowledge preferred.
PRE-EMPLOYMENT TESTING: Must pass drug test and background screening. Successfully complete pre-employment psychological and basic skills exam, including interest patterns.
PERSONAL APPEARANCE: Dress, grooming and personal cleanliness standards contributes to the business image of Hawthorne Residential Partners. During business hours or when representing the company, you are expected to present a clean, neat and tasteful appearance. Refer to Employee Handbook for complete Personal Appearance Guidelines:
Self-Storage Personnel:
Clean, ironed HRP self-storage brand specific shirts (long or short sleeve) are to be worn and will be provided to each employee on an annual basis (Full Time 5, Part Time 3)
Clean, ironed khaki/tan or black color slacks are acceptable for male and female associates. For male associates, khaki/tan or black color Bermuda length shorts hitting just at or slightly below the knee are allowed during the summer months of June through September. Khaki/tan or black color capris' are acceptable for female associates during the summer months of June through September. Pants and shorts must have a professional appearance and may not contain exterior pockets. Jean, denim, sweat pant and spandex material is not permitted. Skirts and dresses are not permitted.
Hawthorne is an equal opportunity employer.
