Top 5 Call center manager Jobs in Winston Salem, Nc

Call Center Manager
TTEC —Winston-Salem, NC
- $80,000 - $90,000 a year
- Mid-level
- Mentoring
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
2d
Customer Service Center (CSC) Operations Manager - Tolling Operations
WSP —Winston-Salem, NC
- 5 years
- Bachelor's degree
- US work authorization
- Disability insurance
- Health insurance
Customer Service Account Manager
LE BLEU ENTERPRISES —Greensboro, NC
- $42,000 - $48,000 a year
- Full-time
- Mid-level
- Microsoft Office
- In-person
- Paid training
- Health savings account
Quick Apply
Customer Service Supervisor
FURNITURELAND SOUTH INC —Jamestown, NC
- Microsoft Excel
- Marketing
- Mid-level
Quick Apply
Customer Service Supervisor - Flow Control
Hayward Industrial Products, Inc —Clemmons, NC
- Full-time
- Management
- 5 years
- Office
Quick Apply

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Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
1d
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

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Call Center Manager

TTEC -
Winston-Salem, NC

Apply Now

Job Details

$80,000 - $90,000 a year
2 days ago

Benefits

Health insurance
Tuition reimbursement
Paid time off

Qualifications

Data analysis reporting
Team supervision
Coaching
Performance Reporting
Metrics Reporting
Performance management
Team development
Mentoring
Team motivation (leadership skill)
Data manipulation

Full Job Description

Call Center Manager

Your potential has a place here with TTEC’s award-winning employment experience. As a Call Center Manager working onsite in Winton Salem NC, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all!

What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

You’ll report to the .We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.

During a Typical Day, You’ll

Improve the key success metrics associated with goals. These include:
- Customer Satisfaction Score
- Service Level Goals
- Quality Goals
Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team

What You Bring to the Role

Minimum 1 year call center or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Understanding, interpreting, and manipulating data for reporting

What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://www.ttecjobs.com/en/us-employee-benefitsfor more information.

The anticipated range is 80,000-90,000 Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC
Our TTEC is a leading global consulting, technology and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite

Primary Location: US-NC-Winston Salem

Apply Now

Refine Your Search

call center manager jobs in winston salem, nc

Call Center Manager

Customer Service Center (CSC) Operations Manager - Tolling Operations

Customer Service Account Manager

Customer Service Supervisor

Customer Service Supervisor - Flow Control

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