Top 31 Crm analyst Jobs in Winston Salem, Nc

Associate Support Analyst (Sunrise)
Sunrise Technologies —Winston-Salem, NC
- Online Application
- Associate's degree
- Entry level
4h
Business Analyst, Strategic Finance & Enterprise Analytics
Better Impact —Winston-Salem, NC
- Full-time
- Remote
- SQL
- Analysis skills
- QuickBooks
- Paid parental leave
- Paid holidays
Quick Apply
Manager - Application Delivery (CRM)
Old Dominion Freight Line —Thomasville, NC
- Full-time
- Computer science
- 7 years
- Computer Science
- Wellness program
- Disability insurance

Discover related jobs

Based on your search for crm analyst jobs.

Salesforce Application Analyst Sr
Cone Health —Greensboro, NC
Ensures that the applications desired functional and technical requirements are met and in compliance with application standards.
Salesforce Application Analyst Lead
Cone Health —Greensboro, NC
Performs expert-level consulting, system administration and analysis of end user department workflows, data collection, report details and other technical…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Data Analyst
Express —Columbus, OH
Bachelor’s degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus. Perform deep-dive analysis to understand the drivers behind…
Product Support Analyst
Vantage Point Logistics (VPL) —Westerville, OH
Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support. Free in office Snacks and Drinks.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for crm analyst in winston salem, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

crm analyst jobs near winston salem, nc

Associate Support Analyst (Sunrise)

Sunrise Technologies -
Winston-Salem, NC

Apply Now

Job Details

Full-time
4 hours ago

Qualifications

Customer communication

Full Job Description

Sunrise Technologies is seeking an Associate Support Analyst to join our Global Support Team and provide first-level support to clients utilizing Microsoft Dynamics 365 solutions. This is an excellent opportunity for an early-career technology professional who enjoys problem-solving, customer interaction, and learning enterprise business applications.

The Associate Support Analyst will serve as a first point of contact for client support requests, helping resolve common issues, documenting cases, and escalating more complex issues when necessary. This role involves troubleshooting and triaging client issues, often leveraging established SOPs and knowledge resources, while providing opportunities to develop technical and support skills.

About Microsoft Dynamics 365: D365 is a comprehensive ERP and CRM solution that integrates an organization’s operations including accounting, supply chain, customer relations, sales, and marketing.

Core Responsibilities

Serve as the first point of contact for client support requests, troubleshooting and resolving Tier 1 issues using SOPs and knowledge resources.
Create, maintain, and improve SOPs, knowledge articles, and support documentation.
Document, track, and update support tickets accurately and timely.
Escalate complex issues to senior support team members when appropriate.
Communicate professionally with clients regarding issue status and resolution.
Collaborate with Sunrise Technologies' Global Support Team to ensure quality client service.
Follow documented processes, workflows, and support procedures.
Assist with user account, application, and basic system support activities.
Identify recurring issues and communicate trends to the support team.
Maintain high levels of customer satisfaction through responsive and professional support.

Required Qualifications

Associate's degree or higher in Information Technology, Networking, Computer Information Systems, or a related field; minimum cumulative GPA of 3.0 or higher.
Experience in a Help Desk, Technical Support, Service Desk, Support Analyst, or related customer support role working in a customer-facing environment.
Strong attention to detail and ability to follow documented procedures and work independently.

Apply online or email your resume to [email protected]

Sunrise Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Apply Now

Refine Your Search

crm analyst jobs in winston salem, nc

Associate Support Analyst (Sunrise)

Business Analyst, Strategic Finance & Enterprise Analytics

Manager - Application Delivery (CRM)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for crm analyst in winston salem, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected