Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
The Aftermarket Business Intelligence Manager leads and develops a high-performing analytics team, setting priorities, managing workloads, developing talent, and fostering a collaborative, data-driven culture across the organization. The role transforms complex Parts Sales, Product and Pricing, Services, Uptime, Warranty, and customer data into actionable insights that support strategic decision-making and drive growth, profitability, customer retention and conquest, and operational excellence across the aftermarket business.
Key Responsibilities
Business Intelligence & Commercial Analytics
- Deliver actionable insights through trend analysis, forecasting, predictive analytics, and business performance modeling.
- Monitor competitive aftermarket trends, market share opportunities, and customer behavior shifts.
- Identify sales opportunities, customer buying patterns, market trends, and growth opportunities across parts and service businesses.
- Support Sales teams in building data-driven business plans, territory strategies, customer segmentation, account targeting, and performance tracking.
- Analyze fleet purchasing behavior, parts consumption trends, service retention, and uptime performance to improve customer engagement and revenue growth.
- Contribute to the design, development, and deployment of dashboards, scorecards, and reporting solutions supporting Parts Sales, Product & Pricing, Services, Uptime & Warranty.
Digital Transformation & Process Automation
- Support the digital transformation initiatives across the aftermarket organization through advanced analytics, automation, and modern BI solutions to improve decision-making speed and accuracy.
- Identify opportunities to improve business processes through automation, workflow optimization, and AI-driven analytics.
- Lead initiatives to automate manual reporting and improve data accessibility across the organization.
- Remain current with industry trends, emerging technologies, and best practices in business intelligence, analytics, and software development.
Data Management & Governance
- Define and maintain standardized KPI definitions, reporting structures, and data governance practices.
- Partner with DTO, D&IT, and business stakeholders to improve data architecture, system integration, and reporting scalability.
Leadership & Cross-Functional Collaboration
- Lead and develop Business Intelligence analysts and reporting specialists.
- Prioritize analytics initiatives based on business impact and strategic priorities.
- Foster a culture of data-driven decision-making and continuous improvement.
- Act as a trusted advisor to leadership teams by translating data into strategic recommendations and actionable business plans.
- Support dealer network performance analysis and aftermarket growth initiatives.
Qualifications
- Bachelor’s degree in Business, Analytics, Information Systems, Computer Science, Finance, Statistics, Engineering, or related field required.
- MBA or advanced degree preferred.
- 7+ years of experience in Business Intelligence, analytics, commercial reporting, or data management.
- 3+ years of leadership or team management experience.
- Experience in truck, automotive, heavy equipment, aftermarket, transportation, or industrial industries strongly preferred.
- Experience supporting aftermarket parts, service operations, dealer networks, or commercial sales organizations preferred.
- Experience with digital transformation, reporting automation, and advanced analytics initiatives preferred.
- Global or multi-region experience a plus.
Skills & Tools
- Advanced proficiency in BI and visualization platforms such as Microsoft Power BI, Tableau, or Qlik Sense.
- Strong SQL, database management, and data modeling skills.
- Experience working with ERP, CRM, Dealer and Fleet Management Systems, telematics platforms, and data warehouse environments.
- Familiarity with predictive analytics, AI/ML applications, automation tools, and cloud-based analytics platforms.
- Advanced Excel and financial/business modeling capabilities.
- Strong communication and executive presentation skills.
- Ability to simplify complex analytics into actionable business recommendations.
- Strong commercial acumen and customer-focused mindset.
- Strong people leadership and team development skills.
- Strategic thinker with strong business and commercial acumen.
- Change management and organizational leadership capability.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $128,300 - $158,400 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.
Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.
By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.
