Top 19 E commerce manager Jobs in Winston Salem, Nc

Customer Experience Manager
Renfro Brands —Winston-Salem, NC
- Full-time
- Management
- Marketing
- Mid-level
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Carrier Management Operations Manager (Final Mile)
Castlery —Winston-Salem, NC
- Hybrid work
- ERP systems
- Mid-level
- Office
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Manager Team Lead SQL Systems
Market America Inc —Greensboro, NC
- Online Application
- 7 years
- Travel
- Senior level
- Disability insurance
- Health insurance
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1d
Senior Manager, Creative Services
Hanesbrands —Winston-Salem, NC
- Full-time
- 7 years
- Writing skills
- Office
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Store Manager
Cycle Gear —Winston-Salem, NC
- $20 - $28 an hour
- Full-time
- Merchandising
- Mid-level
- Retail management
- Wellness program
- Health insurance
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2d
Assistant Director of Business Services
High Point University —High Point, NC
- Full-time
- Office
- 3 years
- University
Administrator, II, System
Guilford Technical Community College —Jamestown, NC
- $62,031.04 a year
- Computer Science
- ERP systems
- Mid-level
9d
Assistant Store Manager
Cycle Gear —Winston-Salem, NC
- $15 - $20 an hour
- Full-time
- Merchandising
- Mid-level
- Cash register
- Wellness program
- Health insurance
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2d
Manager, IT Systems
Guilford Technical Community College —Jamestown, NC
- $87,149.16 a year
- Computer Science
- ERP systems
- 3 years
9d
Financial Accountant
High Point University —High Point, NC
- Full-time
- Research
- Mid-level
- University
Retail Key Holder
Skechers USA Retail, LLC —Winston-Salem, NC
- $15.30 - $16.23 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Opportunities for advancement
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Assistant Manager - Hanes Mall, Abercrombie & Fitch
Abercrombie & Fitch Co. —Winston-Salem, NC
- Full-time
- Merchandising
- Mid-level
- Supervising experience
- Store discount
- Paid parental leave
Assistant Manager - Hanes Mall, Hollister
Hollister —Winston-Salem, NC
- Full-time
- Merchandising
- Mid-level
- Supervising experience
- Store discount
- Paid parental leave
Assistant Manager - Four Seasons Town Centre, Hollister
Hollister —Greensboro, NC
- Full-time
- Merchandising
- Mid-level
- Supervising experience
- Store discount
- Paid parental leave

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Renfro Brands —Winston-Salem, NC
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Content Creation Manager
Allegacy Federal Credit Union —Winston-Salem, NC
Bachelor's degree in Communications, Journalism, Media Production, Film, Marketing, or a related field, or equivalent professional experience.
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Customer Experience Manager

Renfro Brands -
Winston-Salem, NC

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Job Details

Full-time

Qualifications

AI chatbots
Performance dashboard reports
Website activity analysis
Dashboard development
Customer behavior analysis
Management
Customer retention strategy
Texting/chatbox tools
Bachelor's degree in communications
Team supervision
Managing teams in a customer support role
Procedural guides
Marketing
Tooling
Squarespace
B2C
Customer satisfaction tracking
Bachelor's degree in business
Dashboard creation support
Process design
Magento
Shopify
Mid-level
Improving operational efficiency
Software administration
Frontline customer support management
E-commerce
Quality assurance experience within IT
Bachelor's degree in marketing
Supervising experience

Full Job Description

SUMMARY:

Soffe is seeking a skilled Customer Experience Manager to lead our Customer Experience team. This role is responsible for developing the customer experience function across both direct-to-consumer and wholesale channels. Reporting to the Director of Ecommerce, this role will own customer service operations, customer experience strategy, CX technology optimization, AI-driven service enhancements, and reporting & analytics. The Customer Experience Manager will ensure that all Soffe customers have an excellent experience with the brand and drive customer loyalty.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure that all Customer Experience Specialists are consistently providing genuine, friendly, personable, and professional customer service.
Identify opportunities to improve the customer journey from acquisition through retention, leveraging data to provide recommendations.
Drive initiatives that improve customer satisfaction, loyalty, repeat purchase behavior, and lifetime value.

Develop & maintain customer experience reporting, leveraging insights to improve customer experience & inform partner teams.
Represent the voice of the Soffe customer within internal meetings & among partner teams.
Build, document, and continuously improve all customer service processes and workflows. Includes creation & maintenance of SOPs for customer support.
Support the Director of Ecommerce in maintaining an exceptional online shopping experience – including assistance with site audits & executing customer-facing website updates, testing, and quality assurance.
Lead administration and optimization of Customer Experience software, including workflows, automation, macros, rules, and reporting.
Develop, implement, and optimize AI-driven customer service capabilities, including chatbots, automated responses, knowledge bases, and self-service tools to improve efficiency, scalability, and customer satisfaction while maintaining a personalized customer experience.

KNOWLEDGE, SKILL, AND ABILITY

2-3 years’ experience working with customer service software platforms (Ex. Gorgias, Zendesk, Kustomer, etc.)
2-3 years’ experience using e-commerce platforms (Ex. Shopify, Magento, Squarespace, etc.) to support customer service.
Ability to work with time constraints, independently and with teams.
Strong written and verbal communication skills
Strong attention to detail
Ability to thrive in a fast-paced, results-oriented environment.
Interest in fashion & current trends a plus

EDUCATION/EXPERIENCE

Bachelor’s degree in Business, Marketing, Communications, or related field preferred, or equivalent combination of education and experience.
5 - 7 years’ customer service experience.
1 – 3 years of people leadership, supervisory, or team lead experience preferred.

PREFERRED TECHNICAL SKILLS

Shopify administration
Gorgias or Zendesk administration
Customer journey mapping
CX automation and workflow design
AI-powered support tools
Google Analytics or similar reporting tools
Excel and dashboard reporting

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer at any time with or without notice.

AA/EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without race, color, gender (including pregnancy), gender identity, sexual orientation, national origin, religion, age, disability, veteran status, genetic information, or other protected characteristics. *

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Refine Your Search

e commerce manager jobs in winston salem, nc

Customer Experience Manager

Carrier Management Operations Manager (Final Mile)

Manager Team Lead SQL Systems

Senior Manager, Creative Services

Store Manager

Assistant Director of Business Services

Administrator, II, System

Assistant Store Manager

Manager, IT Systems

Financial Accountant

Retail Key Holder

Assistant Manager - Hanes Mall, Abercrombie & Fitch

Assistant Manager - Hanes Mall, Hollister

Assistant Manager - Four Seasons Town Centre, Hollister

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