Top 21 Help desk support Jobs in Winston Salem, Nc

Help Desk Technician
Computerway Food Systems —High Point, NC
- $50,000 - $55,000 a year
- Overnight shift
- Spanish
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
EMERGEORTHO, P.A. —Greensboro, NC
- Urgently hiring
- Medical office experience
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
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Information Technology Support Specialist
YMCA of Northwest North Carolina —Winston-Salem, NC
- $45,000 - $50,000 a year
- Full-time
- Google Workspace
- Research
- Mid-level
- Disability insurance
- Health insurance
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18h
Customer Relations Specialist
Orkin —Winston-Salem, NC
- $18 - $25 an hour
- Full-time
- Background check
- Sales
- Computer literacy
- Employee stock purchase plan
- Paid holidays
1d
IT Technician
Modular Closets —Kernersville, NC
- Weekends as needed
- Computer science
- Computer Science
- Ability to walk for extended periods
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IT Support Technician
Matcor Metal Fabrication —Lexington, NC
- $55,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
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1d
IT Technician – Lexington, NC
Cook Out Restaurants —Lexington, NC
- $20 an hour
- On call
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Technical Support Engineer
IQE —Greensboro, NC
- $80,000 - $90,000 a year
- Mid-level
- 3 years
- SQL
- Disability insurance
- Health insurance
Marketing Program Support Specialist
Hayward Industries, Inc. —Clemmons, NC
- Full-time
- Microsoft Excel
- Sales
- Marketing
Quick Apply
4d
Associate Engineer, Server
Inmar —Winston-Salem, NC
- Full-time
- Google Workspace
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Systems Specialist
High Point University —High Point, NC
- Full-time
- ERP systems
- Mid-level
- Analysis skills
Client Success Manager, Media
Inmar —Winston-Salem, NC
- $72,734.63 - $121,224.38 a year
- Full-time
- Marketing
- 3 years
- Analysis skills
- Health savings account
- Paid holidays
1d
Enterprise Infrastructure Engineer
PIEDMONT FEDERAL SAVINGS BANK —Winston-Salem, NC
- Weekends as needed
- English
- Research
- Mid-level
Quick Apply

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Help Desk Technician
Computerway Food Systems —High Point, NC
Technicians must be detail oriented with the ability to communicate well with others both technical (ex. Programmers) and less technical people (ex. customers,…
$50,000 - $55,000 a year
Quick Apply
Service Desk Analyst
Zones —Winston-Salem, NC
Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
$25 an hour
Quick Apply

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
7d

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Help Desk Technician

Computerway Food Systems -
High Point, NC

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Life insurance

Qualifications

Customer communication
Systems integration
Teamwork
Customer relationship building
Software troubleshooting
Linux support
Customer service
Client relationship development
SQL
Bachelor's degree
Attention to detail
Customer relationship management
Linux
RHEL
Time management
Help desk
Database software proficiency

Full Job Description

Company Overview:

Computerway Food Systems is located in High Point, NC. Incorporated in 1986, Computerway provides food manufacturing companies in the US, Canada and Latin America with overhead sizing, grading and weighing lines as well as fully integrated computerized production and inventory systems for food processing plants.

SUMMARY JOB DESCRIPTION:

The primary responsibility of the HelpDesk is technical support of Computerway systems. The proprietary systems involve production and inventory software controls, using multiple devices on multiple operating systems and platforms. The HelpDesk Technicians have to be familiar with all of the software applications, tools and the custom integration of specialized systems in each customer’s operations. Most support communication occurs via phone and email making strong communication skills a definite prerequisite. Technicians must be detail oriented with the ability to communicate well with others both technical (ex. Programmers) and less technical people (ex. customers, managers, or users). The CFS HelpDesk is 24x7, averages over 200 calls per month, and supports over 100 sites.

During times of low ticket volume, the HelpDesk is also responsible for quality control through testing software updates, fixes, and/or full development releases. Technicians must possess time management skills and be goal oriented in order to meet testing deadlines. This is not a remote position.

CORE RESPONSIBILITIES:

- Support customers via phone or email; connecting remotely to systems to identify, assess and/or fix issues.

- Develop and maintain effective relationships with customers and knowledge of their operations within high standards of customer service and professionalism.

- Software quality control testing; based on written specifications, configure test scenarios with detailed documentation of tests/results.

- Coordinate multiple activities and priorities with limited supervision.

- Assist with setting up and testing new systems and other special projects as needed.

- Provide quality results in a timely manner with organization and efficiency.

-Assist with setting up and configuring new systems (servers, PCs, scanners, etc.)

REQUIREMENTS :

- Bachelor’s Degree or equivalent

- Customer relations experience, 4+ years

- Proven effective communications, verbal and written; strong attention to detail

- Ability to present solutions and ideas in user-friendly, business-friendly and technical language

- Technical experience with databases, Linux, SQL

- Ability to learn quickly, adapt to steep learning curves and complex applications

- Highly self-motivated and directed, illustrating initiative, flexibility and enthusiasm

- Possess strong analytical, troubleshooting and problem solving skills in data related areas

- Must be able to alternate weekends (on-call rotation), schedule varies as needed – with limited, occasional travel (for training purposes)

-During training Technician will be required to work 1st shift. Upon completion, the Tech will transition to permanent shift.

-Fluency in Spanish – not required but highly desirable

COMPANY DETAILS:

We offer competitive wages, medical, dental, and 401K plans.

No phone calls please. See website for additional company information: www.mycfs.com.

Work Remotely

Weekend on-call support will be remote.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Education:

Bachelor's (Required)

Experience:

Help desk: 2 years (Required)
Command Line Troubleshooting: 1 year (Required)
SQL: 1 year (Required)
Linux: 1 year (Required)

Location:

High Point, NC 27262 (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

Quick Apply

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help desk support jobs in winston salem, nc

Help Desk Technician

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