Top 4 Hotel assistant Jobs in Winston Salem, Nc

FRONT OFFICE MANAGER
Home2 Suites by Hilton Winston-Salem Hanes Mall —Winston-Salem, NC
- Full-time
- Mid-level
- Hotel
- 2 years
Quick Apply
Assistant General Manager
DoubleTree by Hilton Greensboro Airport —Greensboro, NC
- Sales
- Mid-level
- Hotel
- Paid jury duty
- Paid holidays
Quick Apply
Bellman - Valet & Luggage Assistant - High Point Univ - Kahn Hotel & Alo Res
Aramark —High Point, NC
- Hotel
- Communication skills
- Entry level
16h
Assistant General Manager
Marriott Winston - Salem —Winston-Salem, NC
- Full-time
- English
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply

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Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
Review V.I.P. reservations, amenity orders, and resumes for incoming and in-house guests. Maintain guest standards for service by: anticipating guests’ needs,…
$50,000 - $60,000 a year
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Assistant General Manager
Courtyard - Columbus Airport —Columbus, OH
Direct and coordinate activities across the front desk, housekeeping, reservations, guest service, security, and maintenance departments.
$45,000 - $55,000 a year
Quick Apply

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hotel assistant jobs near winston salem, nc

FRONT OFFICE MANAGER

Home2 Suites by Hilton Winston-Salem Hanes Mall
Winston-Salem, NC

Quick Apply

Job Details

Full-time

Qualifications

Visitor query response
Managing customer accounts
Hotel and accommodations payment processing
Operator switchboards
Hotel policy compliance
Accounts receivable management
Account maintenance
Phone communication
Staff scheduling
Greeting customers
Cash drawer securing
Answering guest questions
Mid-level
Frontline customer support management
Phone call screening
Credit card payment processing
Online booking platforms
Hotel room assignment management
Hiring
Hotel emergency procedures
Property management systems (PMS)
Telephone systems
Hotel staff training
Office management
Hotel and accommodations guest complaints handling
Suggestive selling
Task assignment
2 years
Hotel safety procedures
Communication skills

Full Job Description

Front Office Manager supervises the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluation of front office personnel while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

Sets the tone and example of guest service and guest satisfaction for all colleagues
Has specific responsibility for overseeing front desk shifts
Acts as liaison with clerks and General Manager concerning front desk clerks
Participates in hiring, managing, overseeing and training front desk personnel
Implements policies and procedures for front desk
May schedule front desk personnel
Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Ensures that check in and check out brand standard procedures are followed
Ensures that processes for brand point systems are followed
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes changes as necessary
Monitors and responds to guests’ comments on brand site and third party sites
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Keeps records of room availability and guest’s accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Maintains and takes responsibility for all cash and credit card transactions during working hours
Completes any necessary accounts receivable and direct billing tasks
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Uses suggested selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with housekeeping department
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates and competition
Communicates with the previous and following shifts
Print arrival list from booking.com and Expedia and ensure all reservations are on PEP
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor

Requirements:

Good customer service skills
Ability to work independently and with others
Good communication skills
Ability to give and follow verbal and written instructions
Attention to detail
Ability to multi task
Displays good initiative
2 years previous hotel experience

#hc193876

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Refine Your Search

hotel assistant jobs in winston salem, nc

FRONT OFFICE MANAGER

Assistant General Manager

Bellman - Valet & Luggage Assistant - High Point Univ - Kahn Hotel & Alo Res

Assistant General Manager

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